13 rue Louison Bobet, 64200 Biarritz, France
#43 of 55 hotels in Biarritz
Guests' ChoiceBased on 131 hotel reviews
7.9Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
7.7
Staff
9.0
Value for money
7.1
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 April 2024
Zoia
UkraineGym is small, exercise bikes are not working. No possibility of early check in.
Room and balcony, breakfast, near sea.
Stayed in April 2024
Reviewed: 15 October 2023
Gareth
United KingdomThe property is a little tired and the room smelt - maybe from animals/dogs? This meant we needed to leave to patio door open all night. The bathroom has definitely seen better days. The value compared with other hotels on our trip was poor. I stayed in hotels with better facilities and location for a fraction of the price.
The staff were excellent and the sleeping arrangements what you would expect from a Sofitel. The location is great - slightly out from the noise of the town, but easily within walking distance.
Stayed in October 2023
Reviewed: 25 September 2023
Elizabeth
AustraliaCan’t think of anything
Everything
Stayed in September 2023
Reviewed: 18 September 2023
Sarah
United KingdomHorribly expensive. €9 for a soft drink - really? Very tired, needs some work. Balcony not very comfortable - needs improved furniture.
Amazing location. We really enjoyed the swimming pool and beach view.
Stayed in September 2023
Reviewed: 17 September 2023
Sara
United KingdomThe only negative was how relatively expensive the breakfast was. We aren’t big eaters and so 31€ per person was too much.
Fantastic location being within 5 minutes of the stunning beach. In addition an outdoor as well as an indoor pool. Lovely staff. The room was a great size given that we were travelling with our Staffy who loved everyone she came into contact with. Would highly recommend and would love to go back.
Stayed in September 2023
Reviewed: 13 September 2023
Eimear
IrelandRun down in places but if you read any reviews you’ll know this. Still worth it for the views and the location
Friendly helpful team, comfortable large room, super location.
Stayed in September 2023
Reviewed: 11 September 2023
Irene
United KingdomThe building is tired on the exterior ready for a refurb.
Great location and excellent staff. Very professional and willing to help with anything.
Stayed in September 2023
Reviewed: 23 July 2023
Manar
CanadaToo expensive
The location
Stayed in July 2023
Reviewed: 4 July 2023
Christopher
GermanyOur daughters room wasn’t the best located
Large bed, excellent staff starting from the concierge who helped us with our car.
Stayed in July 2023
Reviewed: 25 June 2023
Morten
Norwaylunch ciffe toonexpensive
Stayed in June 2023
Reviewed: 12 May 2023
Richard
United Kingdomwe liked the hotel - for what we paid we thought it was good value.
we were right on the ocean - location is amazing - the weather wasn’t great but still enjoyed the heated outdoor pool and the haman - staff were excellent
Stayed in May 2023
Reviewed: 4 March 2023
Darren
United KingdomWas cold heating not been on as Hotel had just re-opened
we had a spacious room with part sea views. Hotel requires refurbishment.
Stayed in March 2023
Reviewed: 10 December 2022
Jean
United StatesBeds much too soft.
Location is excellent - the view, the beach, and proximity to the center. The in-house SPA (Thalassotherapy) is really nice. The staff was extremely helpful and friendly, check in and check out were excellent.
Stayed in December 2022
Reviewed: 30 October 2022
Gegham
United Kingdomproperty is tired
Stayed in October 2022
Reviewed: 3 October 2022
Geoffrey
BelgiumStunning mountain top location overlooking the sea !!
Stayed in July 2022
Reviewed: 29 September 2022
Wassaa
United Kingdomproperty is outdated and in need of refurbishment, the carpets are clean but tired, windows in common areas are rusty and in need of maintenance, and these things are an eye soar. Accor hotels should do much better than this.
location was excellent few minutes walk to town and restaurants, beach front with magnificent views, room had a sizeable balcony over looking the ocean and pool which was great
Stayed in September 2022
Reviewed: 16 September 2022
Miss
United Kingdomthere was a loose stone on the walkway just outside the entrance to pool are that could be hazardous and trip for older guest even though myself are still young and I didn’t like how the buffet was laid out because all the people were crowded at the self service bar post coronavirus
I liked the room and balcony we were upgraded to of course the swimming pool the hotel is wee situated and the rooms were clean
Stayed in August 2022
Reviewed: 6 September 2022
Wallyballoo
Hong KongFrom the inside, it's a great property. From the outside, you see the wear that occurs with an ocean-front property. An exterior upgrade may be needed someday soon
Ocean front in Biarritz with pool, spa, gym, restaurant, bar. Why leave? Every room has a balcony and most look directly on the sea. Wonderful service. Easy to walk to town
Stayed in September 2022
Reviewed: 30 August 2022
Tatiana
Italyold hotel. need to renovate
on the first line the room is big
Stayed in August 2022
Reviewed: 29 August 2022
Casilda
United Statesnon
the rooms are spacious and comfortable
Stayed in July 2022
Reviewed: 25 August 2022
Alexander
UkraineThe hotel is very old and needs renovation badly.
Great staff. Pretty large rooms with good view.
Stayed in August 2022
Reviewed: 14 August 2022
Keith
United Kingdomthe location is great
Stayed in August 2022
Reviewed: 9 August 2022
Alison
United StatesUnderstaffed, hard to get room service, couldn’t get a massage appointment
Beautiful pool, plenty of chairs and towels, view from terrace, comfy bed and pillows, right on the beach
Stayed in August 2022
Reviewed: 8 August 2022
Rama
United StatesExcellent view, pool, breakfast, restaurant
Stayed in August 2022
Omarama, New Zealand
Sarnico, Italy
Maryland Heights, USA
Erie, USA
Sunny Beach, Bulgaria
Opatija, Croatia
Sheffield, Australia
Karpacz, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content