Better in room coffee.

Location, balcony with table for laptops made for a wonderful start each day. Even though there were many families with children, the adult pool was buffered from the sounds of children playing in the family pool, creating a beautiful sanctuary.

Stayed in April 2024

But cost was wrong. When I bought a few liquid and costed the price in the hotel shop But the wrong cost( no my cost) charged my final bill. I didn't check the list at that time. And I found it later.

Everything is good. And location is perfect. There is a shuttle to go Dinner near shared hotel. .

Stayed in February 2024

Room service food was average - soba noodles was drenched in oil. Another negative was that they charged a hidden fee every day which went to a fund to maintain the trees. Though this was a nominal charge of about 5 dollars, it was not mentioned to me. I also came to know later that I could opt out. The lack to transparency to me is unethical.

Beautiful property with close access to the Hapuna beach - cant beat that. Friendly staff. Awesome breakfast buffet and restaurant food. Great that they have free self service laundry.

Stayed in December 2023

Nothing i didnt really like. The fact that you pay a daily fee to park your car even if you choose to self park makes little sense to me. Also one of the front desk ladies was rude when i kindly ask to give me a towel she returned a rude "what?" but overall the personnel was very kind so thats an isolated person. I think great choice for people who want to stay on the beach and get rest. You need to drive a good amount to reach places of interest.

The breakfast was good i would say typical american breakfast with many options- nothing exceptional but overall very good quality. The location was amazing, right on a beautiful beach- great choice for some beach days. The ocean view room was quiet, modern, good quality. Liked that they have purified water machines on every floor. Views from the resort are beautiful.

Stayed in December 2023

It was very expensive

Great for families. Large rooms Big property

Stayed in December 2023

The staff at this property are all great! They all go above and beyond to make your stay comfortable.

Stayed in November 2023

Great location. We really loved the character of the hotel. The restaurant was fantastic and staff was friendly and helpful.

Stayed in November 2023

very big hotel, rooms are ok, lots of carpets, expensive parking, service charge, 3rd person/child breakfast charged extra

great beach, very nice sunsets, good pools, tasty breakfast, good dinner, good transfer to other hotel

Stayed in October 2023

Excellent beach access and facilities. Huge resort but you don't feel overwhelmed with too many guests. Nice buffet with real Japanese food options!

Stayed in August 2023

The buffet breakfast was very average, not worth it. Found some better places in the local area. Big shout out for Ken’s pancake house in Hilo (bit of a drive but if planning a volcano day, have breakfast once you are there).

This is a beautiful hotel, really liked the layout, a lot outside, good size bedrooms, big balcony. We had a premier ocean front 721, very good. Pool restaurant excellent, really good menu selection. Liked all the water refill stations. My teenage son really rated the gym.

Stayed in July 2023

Bed and pillow could've been better.

The best location and ocean view.

Stayed in July 2023

price little high but willing to pay to stay here

location, amenities, facility

Stayed in June 2023

That I wasn't aware of Kamaaina rate at the hotel itself.

loved location. Did not eat breakfast in hotel due to price.

Stayed in March 2023

expensive but I guess so worth it😉

location and amenities, the beach is gorgeous!👍

Stayed in March 2023

The resort is top shelf and the staff were first class all the way. Our suite was outstanding with excellent patios. The beach wasn't overly crowded and we had little issues getting a good location. Overall this was a 5* resort and we enjoyed our time there.

Stayed in January 2023

The service can be a bit slow and inconsistent at the restaurants and bars. The Piko bar staff aren’t very friendly and are selective on who they serve at the tables. The Meridia service is incredibly slow. the food is great and the servers friendly but it took an hour to receive the bottle of wine we ordered, especially when you compare it to the service at Copper Bar at its sister resort. Ikena Landing and room service food isn’t all that great. I received a bill for breakfast every morning that they had to reverse because I had bought a package with breakfast included.

The view when you walk in is amazing. The checkin process is seamless and fast. Stores are well equipped, the breakfast buffet is great. The rooms are good. Beaches and pools are well maintained and easily accessible.

Stayed in January 2023

breakfast buffet was excellent (although a little pricey).

Stayed in January 2023

The service at the restaurant on the beach is terrible!

beautiful place, long sand beach

Stayed in December 2022

The location is pretty far from every attraction

The experience given to us by the staff was amazing

Stayed in October 2022

the technician came to fix something in the nearby room early in the morning, was loud and woke me up.

Staff was very nice, great views, everything was clean.

Stayed in September 2022

mediocre food and restaurants - very poor quality and overpriced - please take an uber or car and drive out of the resort

amazing location / location and location

Stayed in July 2022

beautiful

Stayed in September 2022

the cost

gorgeous facility, impeccable staff lovely location

Stayed in June 2022

We loved everything! The most amazing hotel we have been to!

Stayed in June 2022