Ellesmere Road, Shrewsbury, SY4 3AG, United Kingdom
#25 of 27 hotels in Shrewsbury
Guests' ChoiceBased on 2942 hotel reviews
7.5Cleanliness
8.1
Comfort
8.2
Location
8.6
Facilities
7.8
Staff
8.4
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 5 May 2024
Jennifer
United KingdomWet carpet in front of bathroom door
The ambience
Stayed in May 2024
Reviewed: 4 May 2024
Gayle
United KingdomWe stayed in a lakeside room. It was not a double bed but two singles pushed together. Bed hard, pillows flat. Bedside table was a metre away from the bed.
Great bar, beautiful grounds. Very relaxed
Stayed in May 2024
Reviewed: 4 May 2024
Beki
United KingdomI asked so many times for someone to sort out the tv remote which did not work. 3 days later for someone to address the issue. Half of spa facilities not working. Steam room intermittent due to a broken element a staff member told me. Pool was very cloudy.No ice in ice room, aromatherapy steam room not working and jacuzzi not working .
Loved the setting. Room was very comfortable and lovely and clean. Friendly staff.
Stayed in April 2024
Reviewed: 4 May 2024
Chris
United KingdomFood, the dinner menu was not up to much, and it was the same sort of standard last time. Needs addressing..
Stayed in April 2024
Reviewed: 2 May 2024
Caroline
United KingdomTraditional property. Lovely setting and good rooms. Exceptional staff who were very kind
Stayed in April 2024
Reviewed: 30 April 2024
Colm
United KingdomSpa wasn’t fully functional
Stayed in April 2024
Reviewed: 30 April 2024
Darren
United KingdomRoom exellent Breakfast was standard, plenty of choice.
Stayed in April 2024
Reviewed: 30 April 2024
Gary
United KingdomNothing
Nice bed great staff
Stayed in April 2024
Reviewed: 30 April 2024
Susan
United KingdomBar service polite although a little slow due to a wedding taking place. There's plenty of parking but some spaces were poorly positioned, so difficult to access.
Super setting, can understand why it's so popular for weddings. Room was clean and nicely appointed with plenty of amenities, including a very comfortable and enormous bed. The relaxing chair overlooking the grounds and duck pond was a nice touch. Lovely walk-in shower and a huge floor standing bath. Evening meal in the elegant Oak Room was delicious and extremely well presented. The waiting staff were excellent and couldn't do enough for us. Very tasty breakfast with plenty of choice.
Stayed in April 2024
Reviewed: 28 April 2024
Debbie
United Kingdom1. Staff rude 2. Room expensive to look at a bank and a brick wall 3. Room litte tired. 4. Not enough staff manning the bar as their was a wedding on, the bar manager shouted at a young lady who was working in front of the guests, which was totally disgraceful and embarrassing for her!!!
Staff were rude and need to have training in customer service. The only member of staff helpful was cheryl from reception.
Stayed in April 2024
Reviewed: 27 April 2024
Lee
United KingdomJacuzzi wasnt available in the spa, one steam room was unavailable also but wasnt alerted of this, the rest of the spa was open and available, Tv in the room was either loud and tinny sounding or too quiet to hear, walls were pretty thin so could hear the people. Partyimg till late in other rooms, been there and done that in the past so could deal with that, still overall was a decent stay so 7/10 will still stay again as spas okay and bed was cushty as fuuuuck.
Bed was cushty, although did creak if moved in the night, room was pleasant floorboards were creaky at most points in the room but added character i suppose, room was warm and had tea and biscuits,
Stayed in April 2024
Reviewed: 27 April 2024
Sami
United KingdomEverything
Stayed in April 2024
Reviewed: 25 April 2024
Sam
United KingdomLukewarm water to shower in the evening and then no hot water in the morning. Tv wouldn’t switch on.
Nice room, good food. Gym on site
Stayed in April 2024
Reviewed: 24 April 2024
Ceri
United KingdomThe bathroom door didn't close or lock properly.
Felt like I stepped back in time, stunning location! Close to Shrewsbury for easy road links and Wem where I was visiting a friend. Character of the building.
Stayed in April 2024
Reviewed: 22 April 2024
Carol
United KingdomNo lifts to top floor at 63 lugging a suitcase up a lot of stairs was not pleasant
Friendly staff clean rooms lovely spa and pool
Stayed in April 2024
Reviewed: 22 April 2024
Melissa
United KingdomBeautiful Manor House property. Very well maintained and clean.
Stayed in April 2024
Reviewed: 21 April 2024
Susan
United KingdomShowers in spa area could be cleaner ordered gluten free cream tea which didn’t get breakfast only gluten free toast one day only had rolls the second abit disappointing when they were told in advance was charged twice for the room
Staff friendly lovely location beds comfortable breakfast good quality
Stayed in April 2024
Reviewed: 21 April 2024
Lisa
United KingdomPubes on the shower head..like quite a few! And pillows uncomfortable
Great location. Beautiful hotel and grounds. Lovely spacious room
Stayed in April 2024
Reviewed: 19 April 2024
Stephen
United KingdomEnglish Buffett breakfast has been sitting under heat lamps too long with a very limited choice.
Lovely period property in nice grounds
Stayed in April 2024
Reviewed: 18 April 2024
Mark
United KingdomN/A
Stayed in April 2024
Reviewed: 18 April 2024
John
United KingdomIt was a long climb to our room!
Interesting old building well converted to hotel use with excellent spa and pool .
Stayed in April 2024
Reviewed: 16 April 2024
Bill
United KingdomTerrible Wi-Fi - If I stay again I’ll be requesting a better room with signal as my room constantly dropped WiFi meaning I couldn’t work as I planned to. It really affected the enjoyment of the stay
Big nice old hotel
Stayed in April 2024
Reviewed: 16 April 2024
Louise
United KingdomMore choices of tea/ coffee/ milk in bedroom
Good breakfast
Stayed in March 2024
Reviewed: 14 April 2024
Ian
United KingdomLocation, friendly staff, beautiful grounds and gardens
Stayed in April 2024
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