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Reviews of Austins Guest House 3 stars

11, Coldstream Terrace, Cardiff, CF11 6LJ, United Kingdom

#30 of 49 B&Bs and Inns in Cardiff

Guests' Choice

Review score

Based on 1389 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    9.1

  • Facilities

    7.4

  • Staff

    7.7

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 10 May 2024

    9.0
    Well worth the money …excellent location for stadium.would deffo stay again
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Excellent location ,just ltd parking especially as it was an event day . Bedding and towels immaculate . Really comfy bed and pillows .

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Did the job, once you got over price hike
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The price. Normally, it's £43 for a room, but the price was bumped to up £205 due to the Springsteen gig. But only what every other hotelier was doing, I know. But I expected a better flusher on the toilet for that price and some toiletries in the shower area. Also, the sink was cracked, and the shelf above it was on a slant, so your products hit the sink below, which was probably why it was cracked. Basic room, certainly not worth £205 but it did the job and probably one of the cheaper places that night. Would have been nice to have the issues mentioned above sorted if you are going to charge 4 star prices

    Great location for the Springsteen gig across the river at the Principality stadium. It was a very basic room, but it was nice and quiet.. TV worked and bed comfy. Used the communal wash area, and that was better than the room en suit facilities. Self-service check was easy. Good communication with the Aaron Wise company prior to check-in. Probably would only stay again for its location. But was adequate for a one night stay and wasn't expecting much anyway.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    6.0
    Pleasant
    • Couple
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    I had to source my own toilet roll The removable part of shower hose was missing The bed stead was wobbly and had extra bits holding it up Bruce was on so heavily overpriced for accommodation you got. I think given the price tag if a little of that was put back in it has potential to be a great place to stay

    Great location just across river from stadium Good check in codes system It was a clean as it could be considering the condition of the furniture.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Great location with good beds
    • Leisure trip
    • Family with young children
    • Superior Studio
    • Stayed 2 nights
    • Submitted via mobile

    Lights in toilet didn’t work, tv in bedroom 1 didn’t work at all and the remote control supplied wasn’t for either tv in the rooms

    Property is close to everything

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Sink
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Had issue with sink where water would not go down reached out to be told it would not fixed till next day.looking at it was full of food .also never seen Any staff.

    Location

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Good value for money.
    • People with friends
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Kitchen smelled strongly of smoke. Bathroom shower had poor pressure and took ages to get temperature right. It did cold or scalding. A little difficultly getting the codes for the room, but staff provided in time for arrival.

    Large clean studio on first floor. Separate bathroom and small kitchen. Plenty of towels provided. Kitchen container microwave, kettle, toaster and hotplate, so perfect for self catering. Great location minutes from the centre of Cardiff. Constant hot water.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 2 nights

    its a nonsmoking room but you can still smell the smoke in the room and its a basement so you cant really air the place. There were little space to hang clothes, could use more hangers/hooks.

    nice and quiet studio room, shared toilet was clean. Walking distance to city center < 10mins. Beautiful park and water body just across the road.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Pretty much all good, just sort the shower leak in room 19 guys!
    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night

    One low point was the fact the shower was leaking. Not a deal breaker but the fact the thing was dripping all night would have really put a downer on an otherwise fine stay. (We ended up putting a towel under the drip so as to deaden the noise)

    Easy to book, the code entry was helpful and worked fine. It was nice to have a microwave and electric hob provided (Not that we used it.) The fact it was all automated with no need for a physical check in process to access the premises or the room was a godsend. The codes that were auto sent to my phone worked first time so all was peachy.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 1 night
    • Submitted via mobile

    Needed a blanket for the bed.

    Near centre of city. All codes and directions worked.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Weekend escape
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Walls little thin. Shower water far to hot & hard to regulate. Little mold in shower grout. Handle on kitchen window was hard to access (if your short) duvet too narrow, they did not have much hang over side of bed. & no spare blanket. (My bed little too soft) Had to manually control TV, as no remote.

    Great value for money. Lovely accommodation. Super Location. Helpful & polite staff. Easy keyless access. Shower & hand soap was provided. Towels super soft. Kitchenette had everything needed for a comfortable self catering short stay. Would be my go to place if I visited Cardiff again.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location to the centre room was good for one night

    Stayed in February 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe Double Studio
    • Stayed 4 nights
    • Submitted via mobile

    No toilet paper

    The comfort of the apartment

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Comfortable and basic
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    There wasn’t enough tea and milk in the room The shower did not have the control it said on the instructions and was very hot that I nearly scolded myself so could be dangerous

    The room was clean and close to the city,the bed was very comfortable and you had everything you needed

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    as usual tidy stay no problem
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night

    maybe no staff but not an issue really

    stayed before tidy.no problems

    Stayed in March 2024

  • Reviewed: 3 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    *Shared bathroom *Double room had two separate single bed which was odd for us as a couple *staircase. Very problem for my mother being an old lady with knee problem

    Location was close to cardiff castle and city center Self service instructions were accurate

    Stayed in March 2024

  • Reviewed: 31 March 2024

    6.0
    It is a practical place, has all you need for a very short staying, but some rooms like mine need maintenance
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    My room had mold which wasn’t great as I couldn’t breathe properly throughout the night

    Easy check-in Great location

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Decently nice rest for a good price
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The only one downside is that on my floor there was a side toilet which unfortunately was blocked with poo and lool roll and did not flush wasn't a pleasant thing to see. But other tolet Was clean and functional.

    It's pretty good place to stay for the night with my experience. Very close to the city center 10 min Walk. It was very quiet which made my sleep good the room and bathroom was very clean. Like that the single room have nice clean fresh sheets and towels and loo roll. The radiator was a nice welcome addition it came in clutch for yesterday where I was drenched from the strange weather. Like the included kettle with the coffee in the room was decent to wake me up. The checking in was very easy todo and quick. The staff was very nice and helpful to extend my check out time. The shower was hot which I'd very nice water pressure is okay had a nice decent shower. Honestly it was very good for the price and somewhere to sleep for the night. First time in whales and it was nice. Happy to sleep here again.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    For the price, it's fantastic Great location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The crampness, the shower not working properly

    Location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    It was okay thanks, great if you are staying for 1 night.
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 2 nights

    I kept messaging the host/staff on the booking.com app looking for assistance, I even emailed them but nobody responded to me. I was cold all of first night and was hoping to get assistance with a 2nd blanket for my 2nd night but I received no help. I needed an iron for my clothes the next day and messaged but again received no response. As great as it was having the tea supplies, it was saddening that only sugar was provided as someone who does not take sugar but absolutely loves a cup of tea. It would have been great having sweeteners and non sugar options for inclusivity. I have never stayed away in an airbnb/hostel/lodge that would make me pay to keep my bag for my last day. It seems courteous to me to that after staying 2 nights, the host would just keep my bag in the office/storage area but teh host required pay on the day for that feature. We could easily be charged an extra £1/2 when booking initially to incorporate this feature, I didn't understand the purpose of paying especially given the bag gets stored only up to 5pm.

    I liked the location, a couple of minutes walk into the city center. I enjoyed the room and privacy. I met a couple of housemates during my stay and it was lovely engaging with them, kind people. I enjoyed the tea supplies the team provided, great to have some great tea after a long travel into a foreign city.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Could hear people in other rooms.

    Such an easy stay. No hassle. Totally convenient.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    great rooms, great service
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    nothing

    Location was good near the train station. Studio was comfortable and clean. Customer service was really good also.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    6.0
    Almost ok
    • Leisure trip
    • Solo traveller
    • Deluxe Double Studio
    • Stayed 3 nights
    • Submitted via mobile

    Fire alarm at 5am lasting 30min. Cold water from shower. No toalet paper.

    Easy to check in. Room was clean.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the fire alarm that went off at 5am. A bit pricey for one night.

    Very clean, great location.

    Stayed in March 2024

Showing 1 – 25

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