Parking - We arrived late in the day, no spaces available had to park on the road. Hotel - Is dated and clearly not been decorated or modernized since it was built. Facilities - Book early, very early if you want any food e.g. the day you book!

ROOM - Was dated, great if you like the 70's look, unable to use the TV as no Ariel! BED - was comfortable, but below expectation. BREAKFAST - Unable to book breakfast as it was full booked, reception suggested we came down at 06.30 and see if they can fit us in, not able to have dinner either as restaurant again was full booked that evening!

Stayed in May 2024

Lack of parking, non working lights, noisy venue

Checking out

Stayed in May 2024

The small bed for 2

Food was lovely

Stayed in May 2024

Breakfast is very expensive for what you get, you pay extra for swimming and the pool was very cold. The room was ok, but not super clean - especially the bathroom. Disappointed in the state of the place for the cost!

Location is great

Stayed in May 2024

Check in staff couldn’t be more rude if they tried, particularly one receptionist called Debbie. Kept cutting guests off and raising her hand to them to be quiet while she was checking people in, one being my own father. Face like thunder and immediately didn’t feel welcomed. Seems like absolutely non of the staff actually want to be there and you’re ruining their day by being there. Wouldn’t stay at this property again because of this. Someone should remind them they work in hospitality, because this particular woman has forgotten. Bar doesn’t open til 4pm in the afternoon and you have no access to amenities. Also, check in doesn’t open til 4 meaning you have to wait around and when check in comes around, long queues start.

The hotel itself isn’t awful, what you pay for is what you get. Rooms fine for a 1 night stay, just a tad drab

Stayed in May 2024

The fact that I completed the parking details on my form, then received a parking fine. Which I disputed. But Still had to pay

The location, the meal.

Stayed in April 2024

Decor is a bit dated

Closeness to airport

Stayed in February 2024

On my arriving At reception been asked to pay for room. I told I paid on booking.com Lady told me I didn't paid. Later when I walked back to room I checked account and found I actually paid the bill. Have to walk back to get Refund. As well at reception when I asked,do they still serve the food. Laid told no. After half an hour, we walked to bar.And asked it same question, and they said yes, of course We do. WARNING WARNING WARNING If you book double room and says small room Expect to get small bad as well. We have to upgrade and pay extra £10 .the new room 1178 toilet was leaking, All the night we have to sleep with waterfall saund effect 😴.

The bar staff. Breakfast. Was good.

Stayed in April 2024

It was very tired and in need of updating.

It was very clean. It was close to Gatwick airport.

Stayed in April 2024

The property is very tired looking and elements such as the disabled parking bays are absolutely useless for wheelchair users as they are just standard bays. There are no suitable tables at all for wheelchair users in the bar area which is frustrating. They did make an exception for us and allow us to take some bar food upstairs to the restaurant which helped a bit but the having to go downstairs to order that food and all of the drinks and then go back upstairs felt like a total faff. My biggest issue is the fact that the tv in our room did not work and maintenance do not work on weekends. We were told if we wanted a working tv then we would have to move rooms which was not convenient for us. For something so small it felt like it should have been easily sorted but instead the hotel policy has left us disappointed and frustrated.

The reception staff and the bar staff were so friendly and helpful, nothing was too much trouble for them. They were very quick in answering my questions prior to our stay which was really appreciated.

Stayed in April 2024

The property is very poorly decorated. It looks and appears very tired- in need of an urgent upgrade. Rooms are poorly furnished and wardrobe was broken. No free Wi-Fi in room only in communal area.

Close proximity to Gatwick. Parking. Breakfast was good.

Stayed in March 2024

Restaurant awful school like dinner setup. Staff in the morning not great. Whole place is ok decor wise. Budget type. Room basic and dated. Bed not comfortable. Main road very loud if in the lodge.

It was fairly clean and for the price I paid for 1 night is was just about acceptable.

Stayed in March 2024

There were ants on the desk! Not many, but would expect none!

Stayed in March 2024

Some of the decor in the public areas was a bit faded but it wasn't dirty just a bit tired.

Fantastic welcoming and helpful staff. Really nice people. It is not a luxury hotel but the accommodation was clean and comfortable and the evening meal was OK and good value at £12:50 for 3 courses.

Stayed in March 2024

The car park is terrible, most of it is just rough ground full of pot holes, so lots of puddles and very muddy, so when you are trying to unload car , you really don’t want to put any cases/bags down , and can’t wheel your suitcase. There were ants in our room . It was so late, we just needed to sleep, but did tell them when we checked out. However as it was an early checkout, there was only the night porter, who wasn’t interested. He just said “ok”.

Location for airport is good and easy to find. Check in staff were great.

Stayed in March 2024

Reception staff discussing other customers while I was checking in. Check out at 10 is early if you've had a late flight the previous night. Bar shutting at 11pm to residents

Hotel was clean and the breakfast was reasonable for the price we paid.

Stayed in March 2024

We were in what they call the lodge. And I've stayed there 3 times now and every single time the corridors of the lodge absolutely smell of weed or marijuana.

It's very pleasant talking to reception staff whom are very helpful, the bar area is populated by workmen that stay out all week and use the place as temporary digs... menu very Good for pub grub.

Stayed in March 2024

The bed was awful, you could feel every spring and the whole bed creaked badly when you moved. This was in the lodge.

it was clean

Stayed in March 2024

Last time I slept in room 1131 main hotel this time I was put in a very small room-12 for the same price. It was uncomfortable for us and thermostats isn’t good there

The breakfast was good

Stayed in March 2024

Costumer care is still wanting

Hotel is expensive and services dont match the cost. Then breakfast should be part of the cost charged

Stayed in March 2024

Undeclared deposit for RH post codes- regardless of where in the vast catchment you live, ride and insulting. Having to pay for WiFi- out dated Hidden costs negated lower price hotel

The staff

Stayed in February 2024

Was a nightmare to park. And the food in the bar was awful. Ended up fixing the heating in my room While I was there

It was cheap enough

Stayed in February 2024

Disrespectful and rude bar staff

Warm rooms and friendly reception staff

Stayed in December 2023

Most of reception staff were lovely but bar staff not so lovely, I stay here alot my room was very small, the mirror light in bathroom didn't work there was no side lamp for Wen u were in bed there ceiling lights didn't work.correct u couldn't switch one off and leave one on and when u did switch them off a green light stayed on, the last time we stayed my partner left a tracksuit and room staff didn't hand it it and we no it was definitely left there, the we played for a Kate check out and twice now the cleaner has just walked in our room at 9.55 in the morning to clean when we were not checking about till 11, the tap in the bathroom socked is every time as it took powerful for the size of the sink and we had no access to the body wash as it didn't work and kept falling off the wall 😔

Close to airport,

Stayed in February 2024