Oxford Street, Newbury, RG14 1JB, United Kingdom
#10 of 15 hotels in Newbury
Guests' ChoiceBased on 3648 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.1
Facilities
8.0
Staff
9.0
Value for money
8.3
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Kara
United KingdomGreat location and the free parking was a big bonus
Stayed in May 2024
Reviewed: 11 May 2024
Ann
United KingdomBreakfast. Need to provide pastries. Maybe less cheese/meats.
Staff were lovely. Walk in shower was not very powerful really. Room 306 was good - second time we’ve stayed in it.
Stayed in May 2024
Reviewed: 9 May 2024
Harris
United KingdomThe breakfast was yummy very enjoyable
Not great a lot of walking around the
Stayed in April 2024
Reviewed: 9 May 2024
Karen
United KingdomBathroom tiles in room need cleaning
Location
Stayed in May 2024
Reviewed: 7 May 2024
David
AustraliaService in restaurant was poor. I ate there two nights, there were only another two couples in the restaurant on both nights but after initial order I was ignored and may as well have been invisible. The others were promptly served, one person who arrived after me was finished first and left before me. I gave up waiting for desert on first night second night ordered desert but was invisible again. I would not recommend eating and evening meal there.
Reception were bright friendly and helpful promptly facilitated check in
Stayed in May 2024
Reviewed: 7 May 2024
Graham
SingaporeShower was a little tricky. A few mm’s between very hot or very cold
Good location and great staff. Breakfast was very comprehensive
Stayed in May 2024
Reviewed: 7 May 2024
Paul
United KingdomNothing
Price and convenience
Stayed in May 2024
Reviewed: 7 May 2024
Michael
United KingdomThe knives - twisted handle made it impossible for a left handed person to use!!!
Helpful friendly staff. Excellent location in town.
Stayed in May 2024
Reviewed: 6 May 2024
Nigel
United KingdomBreakfast wasn't the best, they run out of beans, when I asked if they had any more they said they had run out and would have to go to the shop. Then they run out of teabags and milk, kept having to ask for some. Our shower in our room was awkward to use as I couldn't move the glass screen to turn it on.
Hotel close to shops, bars etc. Good location, comfy bed .
Stayed in May 2024
Reviewed: 6 May 2024
Suzanne
United KingdomNothing
Olde worlde Quaint Warm Welcoming
Stayed in May 2024
Reviewed: 6 May 2024
Shirley
United KingdomMould in the bathroom.
The price was great. Beds comfortable.
Stayed in May 2024
Reviewed: 6 May 2024
Jude
United KingdomThe shower within the bathtub wasn’t particularly easy to access and the shower itself was quite weak in pressure
Property was in a great location. The rooms were adjacent to the car park so all very easy.
Stayed in May 2024
Reviewed: 4 May 2024
Jonathan
United KingdomSmall tele
Lovely room
Stayed in April 2024
Reviewed: 3 May 2024
Pet_step
United KingdomHeating wasn't working in the room - blooming cold. Ok, there were two electric radiators which eventually warmed it up, but ... Shower was super-hot or cold, with nothing in between.
Breakfast was ok if you like fry-ups with fairly cheap ingredients. Not so great if you don't. Bed was comfortable. Receptionist was friendly.
Stayed in April 2024
Reviewed: 2 May 2024
Sue
United KingdomThe room was very hot, although I did turn off the radiator and open then windows, the bathroom towel rail could not be turned off so made the room very warm. The toilet was very squashed between the wall and sink, and being a larger lady was a bit tricky! Main problem was as the room was literally in the car park was very noisy and the lighting needs improving - no light near the dressing table (nor a chair).
Room was pleasant, roomy and spotlessly clean, bed was comfy, nice to have 2 tub chairs and a little table, good amount of storage room for your belongings, bathroom was clean and towels nice and fluffly, water was hot.
Stayed in April 2024
Reviewed: 2 May 2024
Peter
United KingdomWalls thin so was kept awake by someone in the next room snoring
That it had history
Stayed in April 2024
Reviewed: 1 May 2024
Davis
United KingdomNo extraction fan in bathroom. Opened the window after shower but couldn't close it, which opened onto fire exit. Major security issue. Bed was not very comfortable. Could hear voices from adjacent room.
Location, complimentary bits, bar, breakfast
Stayed in April 2024
Reviewed: 30 April 2024
Kerry
United KingdomThe breakfast could have been better. Would have liked some fresh fruit and hotter water to make your own tea and coffee.
Fantastic location near plenty of shops, bars and restaurants. Friendly welcoming staff. Comfortable room which was very clean
Stayed in April 2024
Reviewed: 30 April 2024
Robert
United KingdomStairs everywhere. Bed could only by accessed from one side. (It was listed as a small room)
In town. Easy parking
Stayed in April 2024
Reviewed: 28 April 2024
Reuben
United KingdomRooms were a little long in tooth. Slightly seen better days, but still perfectly nice.
Very good value, friendly staff, good breakfast, central location
Stayed in April 2024
Reviewed: 27 April 2024
Deborah
United KingdomPerfectly situated Clean comfortable Staff friendly Food very good value
Stayed in April 2024
Reviewed: 26 April 2024
Anita
United KingdomFor the price is was acceptable The stairs and hallways need a good clean loads of dust which clearly been there a long time
Ideal location Plenty of eating places and shops along the high street Canal to walk along Free car parking Breakfast was plentiful , our shower was broken and the sink didn’t drain but this was fixed
Stayed in April 2024
Reviewed: 26 April 2024
Paul
United KingdomWaiting for room, as originally didnt have a room allocated to us
All very good
Stayed in April 2024
Reviewed: 25 April 2024
Lewis
United KingdomFeel cooked breakfast could had been more fresher
Good location. Room good size
Stayed in April 2024
Istanbul, Turkey
Pas de la Casa, Andorra
Rimini, Italy
Selva di Val Gardena, Italy
Midland, USA
LʼAquila, Italy
San Sebastián, Spain
Ho Chi Minh City, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content