Great Warley Street, Brentwood, CM13 3JP, United Kingdom
#9 of 14 hotels in Brentwood
Guests' ChoiceBased on 1830 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.4
Facilities
7.9
Staff
8.8
Value for money
7.6
Free WiFi
7.9
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End of dialog contentReviewed: 24 April 2024
Lee
United KingdomTV remote didn't work in the bedroom and light above mirror in bathroom also not working. Room 213
Lovely place and building.
Stayed in April 2024
Reviewed: 11 April 2024
P4tcj
United KingdomVery comfortable light filled ground floor double room in main building - garden view appreciated. Excellent housekeeping with squeaky clean bathroom - good towels. Ambience of hotel is pleasant with a decor which is a blend of the old with new. Rather good photographic prints of the property, which has an interesting back story ,when a private residence can be found on the walls - worth a second look. All staff encountered very pleasant and table service particularly good. Food - good :)
Reviewed: 9 April 2024
Elvira
United KingdomIf I had to be picky, the one thing that I would definitely change is the provision of tea bags in the rooms. Our drinks tray included only 2 English breakfast tea bags. There were 2 others but they were decaffeinated and this really does not hit the spot with me!
We had a twin room on the ground floor. It was very big and exceptionally clean. Details such as how the complimentary tea/coffee tray was laid out in the room showed that the staff are well trained with an eye for detail. From the greeting on arrival to that on our departure, we found the staff impeccable in both their manner and their attire. The breakfast was well laid out and very good. We stayed just one night as were attending a funeral nearby, but we would have liked to have stayed longer. The whole hotel is very well laid out and extremely well run.
Reviewed: 31 March 2024
Maureen
United KingdomThe outside space the pool decking etc
Reviewed: 24 March 2024
Jasvir
United KingdomThe service was excellent which made the stay perfect.
Reviewed: 24 March 2024
Faith
United KingdomLovely hotel and room was clean . Breakfast was nice. Staff really helpful and friendly
Reviewed: 20 March 2024
Alice
United KingdomThere isn't anything we didn't like.
Staff were super friendly and was very accommodating when we arrived earlier than our check in time. Our room was a great size, clean with a great view! Room 214.
Reviewed: 17 March 2024
Sharon
United KingdomNot a complaint, however, a safe in the room would give more peace of mind.
Staff were very friendly and helpful. Big open car park. comfortable bed and light and airy room.
Reviewed: 16 March 2024
Polly
United KingdomVery dated old fashioned decor and soft furnishings very dated. The building itself is absolutely stunning full of character.
The building, the rooms and communal areas and restaurant were very dated . However, the staff more than made up for this and were wonderful from the reception staff to the waitresses in the restaurant and bar area . They were friendly, professional and attentive . It was the staff that made our stay . Without them we would nt return. As the hotel does need an update .
Reviewed: 6 March 2024
Charlie
United KingdomBath was so small for us , and too hot when we went to bed because irs heating on
Nice place, the staff friendly
Reviewed: 4 March 2024
Roy
United KingdomNothing really.
Room was just what we needed. Hotel gave us a quiet room as requested. Staff could not have been friendlier. Breakfast was good (though would have liked more fruit).
Reviewed: 4 March 2024
Ronald
United KingdomThe rooms could be improved. There should be a hand rail in the shower. The chair in front of the dressing table does not fit into the gap, so it's always in the way, especially at night.
Staff, breakfast, bar, building, location.
Reviewed: 4 March 2024
Sandy
United KingdomThe bathroom could be improved. it was difficult to get in and out the bath as the glass shower sceen was quite big so there wasnt much room to manouvre into the bath.
The hotel was comfortable and staff very friendly
Reviewed: 23 February 2024
Kayode
NigeriaNothing to criticise
Everything went well the staff made us feel very welcome
Reviewed: 23 February 2024
Les
United KingdomThere was nothing not to like
The facilities at the hotel were very good, the breakfast was excellent. The room was clean and comfortable.
Reviewed: 21 February 2024
Chris
United KingdomIt's a bit dated but very clean and the staff are excellent
Location and excellent staff.
Reviewed: 13 February 2024
Hazel
JerseyThe bath,/ shower was really filthy, a thick layer of dust had been missed.
Location good, didn't have breakfast.
Reviewed: 10 February 2024
Michael
United KingdomNothing, the hotel was great for us.
A great full English breakfast. We also had a couple of bar meals which were fresh, tasty and served with little waiting time. We used the hotel as a base for a trip to ABBA Voyage on the Sunday and stayed on for a football game at Dagenham on the Tuesday. Great location for both
Reviewed: 4 February 2024
Jeremy
United KingdomShower ran hot and cold for some reason in room 125, bathroom quite cramped.
Friendly and welcoming
Reviewed: 4 February 2024
Leah
United KingdomThe terrible smell in the reception, bar & dining room
Friendly staff, clean comfortable rooms, lovely breakfast
Reviewed: 29 January 2024
Murray
United KingdomNothing, really
overall package
Reviewed: 23 January 2024
James
United KingdomGym is too cold to use in the winter, I wouldn’t bother
Staff were friendly, comfortable room and a welcoming environment
Reviewed: 23 January 2024
Austin
ItalyLoved the breakfast, staff very friendly.
Reviewed: 20 December 2023
Peter
United KingdomI used the Gym a number of times during my stay, the equipment needs updating desperately and is limited although 24 hour access was a bonus. The treadmill belt slipped if you tried to run too quickly and some of the machinery needed maintenance.
The room cleanliness and Christmas decoration was excellent and well above what I normally experience whilst travelling for work. I asked for sweet potato fries and was told no, a bit unusual and the evening meals were not what I would expect, Breakfast was spot on choice and quality excellent.
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