it was tired

the breakfast was good

Stayed in August 2022

Just the rating. Think it might be outdated?

Staff very friendly and helpful. Pool was good, lovely breakfast, comfortable room. Nice stay. 4* rating is deceiving. Didn't feel like a 4*. Having said that all went well and no complaints.

Stayed in July 2022

only negative was the service in the restaurant / bar. making my order and getting the items out was great but after I finished dinning, it was nearly 30 minutes until I was able to pay my bill. table service seemed to stop and I had to wait at the bar to pay. not the end of the world, the staff were lovely, just didn’t seem to be enough of them. same happened when I stayed a few months back, must send people home early.

nice, clean and the room was a good size

Stayed in July 2022

Lifted 4 hairclips from the bedroom floor. (had it been hoovered prior to arrival?!). Had to clean stains from the outside of kettle. Exit door directly opposite room door - such a view :-( clumps of moss, steps and walls that hadnt been cleaned in i dont know how long. Windows of swimming pool sooo dirty and marks the whole way around walls. For appearance/first impressions could things not be tidied up! I genuinely was actually shocked for it being a 4* hotel.

Nice staff, spacious room, very comfortable bed, swimming pool (bar state of windows which il mention below).

Stayed in July 2022

Wi-Fi was very poor in the room .. also the menu in the Bistro was poor not a lot on offer .. pillows could be a little softer woke with a sore neck

quiet location very friendly staff breakfast was excellent

Stayed in July 2022

location, leisure facilities.

location

Stayed in July 2022

Check in more complicated than it needed to be.

Beautiful hotel and grounds

Stayed in July 2022

staff at hotel were not friendly we were attending a wedding on the Friday and we’re staying two nights and we were made to feel not welcome at all . bar at the hotel closed at 11 pm on Saturday night . Staff were really rude .

property was lovely clean and comfortable

Stayed in July 2022

vry slow in restaurant

room was good

Stayed in July 2022

For the relatively high price, we were disappointed that there was no fridge in the room. Any bottles of water & drinks we had could not be chilled before we went out in the hot summer days No hooks at all in the bathroom to hang towels or clothes up on Also, a generator kept switching on/off outside our bedroom, hence waking us up Finally, the restaurant meals were not value for money - a high price for a not great meal

Staff was very friendly & helpful in reception and the bar Breakfast was good - like most hotels nowadays Rooms are spacious & clean Seating areas in reception & bar were good

Stayed in July 2022

The lack of staff at breakfast and lack of preparation at dinner.

Under staffed. Dinner was a poor experience. No table ready despite being pre booked. Then given a small round table added to a slightly larger round table. After speaking to the manager Carlisle the issue was taken seriously. A round of drinks on the house was offered and accepted. He apologised and rectified it to our satisfaction. He used his experience and people skills to regain our custom as we were ready to leave and eat elsewhere. The food was average and nothing special for the prices paid.

Stayed in July 2022

There was a few things that could do with a bit of modernising.

The lay out was good and welcoming.

Stayed in July 2022

Not much in the menu selection but the food tasted great

Friendly staff and great food

Stayed in June 2022

Maybe a choice of gluten free and dairy free biscuits . As well as normal biscuits.

The bed where amazing to sleep on and pool and health suite

Stayed in June 2022

rooms are dated & there’s no logic to the floors/room numbers bed was like a rock, not very comfy price of the room is not value for money

good selection for breakfast hair dryer & iron car parking

Stayed in June 2022

It was quite noisy at night outside in the hallway. Lots of weddings etc on but was woken up at 7am by it so didn't have a good night sleep. We didn't like paying £115 for one night stay, for a room was actually joined to someone else's with a door - we literally heard their entire conversations, plus they tried the door too LOL! Felt there was no privacy. For a 4 star hotel especially. Breakfast was fine, not the best but not the worst either.

Clean and staff were nice. Went for a swim this morning and the spa facilities were great.

Stayed in June 2022

they put us in a room , which was noisy all night, sounded like a motor bike was being started up, this happened twice, but there was a constant noise all night , like a vent ??

was at a family wedding , lovely hotel

Stayed in May 2022

No room service option, bar and restaurant closed way too early. The whole place was basically closed down before 9pm so sat in the room bored.

Stayed in April 2022

Decor is tired, no air conditioning in rooms, health club needs a major refurb, lots of things broken or not working, showers by sauna totally out of action. Dining room is not 4 star standard, more like a cafe in an airport. Much better standards in other 3 star hotels I have stayed in.

Nice and clean. Forgot my main meal in the mill restaurant and served my wife hers like I wasn't having meal, as it was my wife's birthday I was more than disappointed by the service. This was rectified however and as a nice gesture they served us prosecco and a selection of sweet treats on a board with happy birthday written on it. Service could do with a shake up however.

Stayed in April 2022

The prices were similar to those paid at 4* chain hotels but the quality didnt quite match up.

We had a lovely time, one of the waitresses was great, many were young and were not brilliantly trained, though they were all pleasant. The bedroom, dining room and pool were all fine but a little tired and so I'm not sure I'd rush back given that the prices charged did not reflect the quality.

Stayed in April 2022

Breakfast, 1 staff member and not replenished with food very often

Staff location and over all stay :)

Stayed in April 2022

Breakfast not up to standard

Stayed in March 2022

it was a shame not to have robes in the room or a mini fridge to keep water and drinks cool.

Really good value for money, great gym, decent pool. The staff in all areas were down to earth, warm bit still professional (wait staff in Charlie’s, pool staff, breakfast staff).

Stayed in March 2022

The bedrooms and en-suites were tired and not 4star quality. Our room was not serviced during a two night stay. The service during breakfast was disappointing, I expected tea to be in pots served to tables not in urns which was not nice. I asked for an umbrella in the rain, none available. Low quality toiletries and tea and coffee in rooms. Car park flooded, waded through water to get into car so wet feet, this must have happened before, but not cordoned off. I would have mentioned all of this on check out but no one on reception at check out time. Leisure facilities were not mentioned, is there a pool???

The communal areas were really beautifully presented. The staff were really friendly. The food was tasty.

Stayed in February 2022

The dinner was a bit cold and very expensive for what it was The rooms are quite dated The country club is in need of modernisation Don't think I'll rush back Overall a nice 3 star hotel, 4 is pushing it.

The lunch was good

Stayed in February 2022