It would have been nice to have a bathrobe in the room

Perfect location, excellent soundproofing, especially for an airport hotel. The evening meal at Le Petit Reveur was excellent, full marks to our waiter, Yogi and the chef Sammiye for working around my dietary restrictions. Excellent breakfast too.

Stayed in May 2024

The room was very noisy I turned the aircon off but there was still an very heavy motor drone that filled the room. The bed was uncomfortable with dips in the mattress.

Facilities very good.

Stayed in May 2024

all was good

hotel spaces and appearance, room comfort and proximity to check in

Stayed in April 2024

Price. Strange humming noise. Late at night

Location and comfort

Stayed in May 2024

Restaurant food, which was not to the quality expected for the hotel. It was okay at best. Serving staff were friendly and polite, which was a plus.

Location and the quality.

Stayed in May 2024

Nothing

Very convenient location

Stayed in May 2024

Bit expensive for a one night stay

Good location

Stayed in May 2024

The bar food and drink was expensive - £6 for a bottle of water!

Good location, really comfy bed, good ac, good breakfast.

Stayed in April 2024

Reception staff not too welcoming with a couple of exceptions. But perhaps they were understandably annoyed by the behaviour of some guests.

Location and comfort.

Stayed in May 2024

Lack of amenities like gown, slippers, bathroom accessories considering the price

Great that it was so close to airport. Was able to have easy access for early flight next day and then also somewhere to stay for the night on my return so I didn't have to deal with late night coach trip

Stayed in May 2024

Not much to complain about

Location and ease of movement for a quick visit to London

Stayed in May 2024

We ate in the terrace bar/restaurant, service level was just basic and food (burgers) adequate but not much more than that. Quite expensive for the quality and not much choice within the menu as a whole.

Lovely room , clean and comfortable, and very good location for terminal check in, helpful staff

Stayed in May 2024

No water

Very good

Stayed in May 2024

Very friendly stuff. Terminal Noth straight ahead. Comfortable room. Really quiet.

Stayed in May 2024

Asked for a bath and told only available in twin rooms, so declined. Need to have the choice for all rooms, not everyone likes showers. Would have been a 10 if offered a bath.

Excellent location for the North Terminal, just down the tunnel and you are at check in. Staff friendly and the bed super comfy, shame we had to get up early for our flight.

Stayed in May 2024

The price

Convenient

Stayed in May 2024

The shower leaked and the wash basin didn’t drain properly

Dinner was good with attentive service

Stayed in May 2024

That somebody was doing some sort of scrapping in room above us. We went to bed at 10 and it was going on then till midnight meaning little sleep

Location, staff, comfort

Stayed in May 2024

Some toiletries in the room needed topping up and the hairdryer was difficult to use and not very effective.

Location

Stayed in May 2024

Like many people, I have an allergy. In my case to milk. The restaurant I booked had no dishes without milk and could only adapt two main course dishes. Fortunately their is an Asian restaurant on site so I was OK, but I cannot believe that in this day and age, at a location where they have a captive audience, no attempt is made to better cater for people with allergies. It kind of says they don’t really care about their customers.

It is on the airport with good links to both terminals, rooms are comfortable and their check in and out processes are slick.

Stayed in May 2024

Closeness to airport

Stayed in May 2024

Very good hotel if flying from Gatwick, excellent beds, nice rooms, 3 choice of restaurants, spacious lobby bar, good service & staff. When you fly you walk straight into airport without going outside, so if it’s raining you don’t get wet & only takes 2 minutes.

Stayed in May 2024

For the price room was very small. Not what we are used to. Unfortunately, we also overlooked the lobby, which some may like but meant couldn't access any open windows and, if looked out, had ppl across looking over. Would have preferred airport view. Beds were way too soft, as were the pillows, so I woke with severe back pain, although my cousin slept great. And then check in staff misunderstood so had us leaving at 5am so couldn't get into rooms after breakfast. We were able to retrieve our bags but then spent 6 & half hours at the airport before we could go to departures etc. Luckily, it had Wetherspoons with unlimited hot drink refills so all good there.

Location excellent, no transfer fees to terminal Hotel really clean Staff very friendly Food at Vivre best I've ever eaten and staff there amazing. Breakfast was so nice, varied and plentiful cannot fault.

Stayed in May 2024

My Caesar salad was nice but had way too much dressing on it, in the end I just couldn’t eat it.

The service was very good, we had food and drinks, the food was ok but the overall experience was definitely improved by the bar staff.

Stayed in May 2024