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  5. Reviews of Palace Court Hotel

Reviews of Palace Court Hotel 2 stars

64-65 Princes Square, Kensington and Chelsea, London, W2 4PX, United Kingdom

#956 of 1,004 hotels in London

Guests' Choice

Review score

Based on 853 hotel reviews

5.3

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.8

  • Location

    8.2

  • Facilities

    5.3

  • Staff

    6.0

  • Value for money

    6.2

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Showing 1 – 25

  • Reviewed: 18 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    My room had wet mould in the corners of the room and the sink was also mouldy

    Stayed in April 2024

  • Reviewed: 17 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    good for oversleeping

    Stayed in April 2024

  • Reviewed: 11 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No holder for the shower head

    Comfortable sleep

    Stayed in April 2024

  • Reviewed: 8 April 2024

    4.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room that we stayed in was not in the photos. We stayed in the basement

    None

    Stayed in March 2024

  • Reviewed: 7 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    Up the stairs not on one level

    Location

    Stayed in February 2024

  • Reviewed: 2 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms could do with being updated & re painted. In saying that it was fairly clean. The shower was good & the beds were comfortable. The walls are very thin so you can hear movement from other rooms.

    The location is good. There are shops & eateries in the area. The closest tube station is 10 minutes walk max.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Cleaning of the room could have been better! We missad furniture in the room - there were only a bed and a locker for hanging clothes. A few hooks on the wall, a shelf, a small table would have made life easier.

    The location was good, also the price.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    5.0
    Rabbit-hutch sized
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was extremely small - just big enough for a narrow single bed and about 1ft between the bed and the wall. Everything was very cramped.

    The staff were friendly

    Stayed in March 2024

  • Reviewed: 27 March 2024

    5.0
    it was okay
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    the staff were quite rude

    the beds and the location

    Stayed in March 2024

  • Reviewed: 27 March 2024

    5.0
    Good and bad
    • Leisure trip
    • Group
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Temperature

    Very cold rooms, very good stagg very bad wifi that oboy was in the lobby

    Stayed in March 2024

  • Reviewed: 18 March 2024

    6.0
    Great location but absolute bare minimum in terms of facilities.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No shower gel or shampoo provided and the whole building was roasting hot.

    Great location but very bare and standard rooms. No issues with the unmanned reception or check in/out.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    6.0
    It was good when you’re out all day and just stay to sleep.
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom facilities were old and unclean, mold in the shower as well as broken shower head.

    The local area was nice, Overall room was also great.

    Stayed in February 2024

  • Reviewed: 8 March 2024

    5.0
    Ok but with a little bit improvement could be a lot better
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I recently stayed at this hotel, and while the location was excellent, that’s about all it had going for it. The saying “you get what you pay for” rings true here. Check-in time is at 3 o’clock, but upon arrival, there was no one at the reception desk. Instead, guests are required to receive a code and retrieve their key from a locker. Once in my room, the overpowering smell of cigarettes nearly overwhelmed me; the entire room reeked of smoke. Additionally, the shower wasn’t working properly, as water was leaking from the hose as soon as the tap was turned on. Overall, the hotel is suitable for a short stay of one or two nights, considering the price, but I wouldn’t recommend it for longer stays or for those sensitive to cigarette smoke.

    Location

    Stayed in March 2024

  • Reviewed: 6 March 2024

    5.0
    Its not that bad
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    There's an issue with silverfish and a very bad odour in the bathroom. Thin pillows with a few tweeks this hotel couid be lovely.

    The location was fantastic. The staff was polite, the room was cleaned daily. Great price and very accommodating.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    4.0
    Fair price but lots of faults
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was a mouse trap in the room, heating could not be turned down which left room uncomfortably hot and I couldn't sleep past 4am, Window wouldn't stay open. Housekeeping tried to enter an hour before check out , i was on a Zoom work call and had to tell them twice not to enter and they then shouted 'what time are you checking out'. very embarrassing as was on a work call and it was heard. Noisy guests shouting in corridors at 11pm and at 3am which isn't the fault of the hotel however the cheap price (myself included) attracts a certain type of clientele with no respect for other people or common sense to not shout and make noise. Mattress was old, worn , had what looked like bite marks and had stains.

    The location is excellent and it is priced fairly. Staff were helpful with carring luggage and early checkin

    Stayed in March 2024

  • Reviewed: 28 February 2024

    5.0
    Great location but need better customer support
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet seat was broken. The reception was not helpful.

    The location was great

    Stayed in February 2024

  • Reviewed: 16 February 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Carpet was very dirty, shower was very dirty and also there was no way of taking a shower without either having it too cold or too hot there was no in between which made the stay unpleasant. Heater was always on and made the whole room boiling hot and wasn't able to turn heater off as there was no knob or control panel. Pillows were very thin which meant your head was basically on the mattress all night.

    The area is nice

    Stayed in February 2024

  • Reviewed: 6 February 2024

    5.0
    Overall a good stay
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    I am not sure room sizes meet any national minimum size thresholds, if any exist for London's accommodation i.e. ?

    Location was excellent.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Need good legs to climb those stairs. Keys in own lockers not a safe keep, anyone can just note your code and take the key. Towels weren't changed daily."

    Great location and cheap. Very Clean and warm, in fact too warm. Bet they waste a lot of profit on those heating bills.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    6.0
    It’s a fair place to stay but there’s a reason it’s cheap
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel needs a refurbishment as wallpaper was peeling in places. Tv didn’t get any channels and shower was not attached to the wall. Also was a bit too hot at times and window wouldn’t open to let in fresh air

    The room was warm and the location was good. Liked the fact it was cheap as well

    Stayed in January 2024

  • Reviewed: 21 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything else

    Location

    Stayed in December 2023

  • Reviewed: 15 January 2024

    6.0
    Great location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    - the room wasnt that confortable - the bathroom was too small and not very confortable

    - good location - good price - fast check in

    Stayed in January 2024

  • Reviewed: 4 January 2024

    5.0
    Fair for the mp
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very hot and noizy. We had hard time getting asleep as you could hear rvery move the neighbours in the room above did.

    The location is really good,2 minutes walk to the nearest bus station.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    5.0
    Acceptable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Size of the room and the bed

    There was no breakfast

    Stayed in January 2024

Showing 1 – 25

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