Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Gwent hotel reviews
  4. Pontypool hotel reviews
  5. Reviews of Best Western Pontypool Metro Hotel

Reviews of Best Western Pontypool Metro Hotel 3 stars

Lower Mill Field Pontypool , Pontypool, NP40XB, United Kingdom

#4 of 6 hotels in Pontypool

Guests' Choice

Review score

Based on 2065 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.3

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    7.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 24 April 2024

    9.0
    Clean, friendly staff,
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Rooms are a bit on the smaller side. It's fine if you are only spending a few nights, but if staying longer, it may be a bit cramped. If you don't have transport, taxis can become a bit pricey.

    Rooms are clean, TVs are great size, staff are always friendly and helpful, location is decent. KFC, McDonald's and Harvester are easily walk-able. Reasonable garage with Subway, and Greggs on-site.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    Pleasant for the 1 day stay. For a longer stay, a small fridge will be useful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A full English breakfast

    Only continental breakfast was offered but I would have liked a full English breakfast

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Used for convenience
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Awful mushrooms and I was charged for a room that had already been paid for via Booking.Com and, at the time of writing this I have not received the refund

    Clean hotel with handy KFC and Mcdonalds, and petrol station - there's nothing else!

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Codes needed to get thru barriers

    Clean room / Hotel...efficient and friendly staff

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Flexible and cooperative
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The flexibility and cooperation of the staff/hotel

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Better labelling of breakfast utilities would be helpful. I found myself filling a glass with vanilla, thinking it was fruit juice. Who wants liquid vanilla for breakfast anyway?

    Breakfast OK, but not exceptional. Room comfortable/quiet night's sleep.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice, simple, budget friendly hotel. Room was comfortable. The breakfast looked nice although didn't have time to have it. It was easily accessible by car on the edge of town.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    7.0
    Basic and comfortable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are quite thin so we could hear other guests talking outside

    Lovely receptionist, free parking and basic but comfortable rooms.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    7.0
    Comfortable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    My shower was cold but when I reported it was dealt with right away

    I don't book breakfast because it's not good

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift and we have bad legs do hard climbing the stairs maybe next perhaps a room on ground flooe

    Clean comfortable brilliant location and very friendly

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedding was torn but rectified once staff told. Coffee are never seemed to be open other than in the morning which was a pity. Other guests lack of consideration ( beyond the staff's control).

    The location was excellent. The parking was good. Staff were friendly. Room was a good size and the bathroom was very clean. Value for money. Nice modern building. House keeping staff were friendly too.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No comment

    Close to where I was going. Convenient

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    good one night stay after the rugby
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    did what it said

    helpful reception, clean comfortable room

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    This was a clean and tidy hotel , reasonably priced and which perfectly met our needs.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Signing to the access off the busy roundabout could have been clearer; very easy to 'overshoot'!

    Good location. Very clean and comfortable room .Despite being close to a busy road it was very well sound-proofed.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Very comfortable peaceful and warm
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We liked its location within easy reach of all amenities clean comfortable and warm also secure parking

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    AS GOOD AS EXPECTED
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room def on the compact size. Bathroom ok but a tight fit for the loo between loo rolls and sink. Room issued overlooked dual carriageway. Far too noisy (we did get a move to overlook gge car park so quieter). The on-site Starbucks(!) closes at 2pm: which conveniently corresponded with the earliest check in time. Annoying when you'd expect to be able to get a drink or decent coffee

    Bed was comfortable. 2 good pillows per person. Good sized fluffy towels. Good shower pressure. Room was clean. Hairdryer and kettle, shower gel and shampoo tubes provided. Price of room was fair. You wouldn't stay here on your holidays but for an overnight stay its as good as expected.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    8.0
    Great Value for Money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The shower floor was very slippy - could have done with a shower mat, although I am sure something would have been sorted if we had asked.

    Great location Very helpful and friendly staff. Bar/lounge area very good and the availability of pizzas in the evening. Free parking, very close to hotel entrance.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really

    We were warmly welcomed from the start Even got rooms changed to ground floor due to mobility issues Love the fact they got a bar

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Loved location ..close to shops and restaurants .. Lovely and quiet... Very relaxing

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were helpful and friendly

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not easiest place to find despite being on a major roundabout. Very limited food offer, but MacDonalds and Subway on same site.

    Comfortable room. Plenty of parking on site.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    8.0
    Hello Metro
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There weren't enough tea bags or milk in the room. I couldn't find the instructions for the heater, so it was too hot some of the time and also too cold, I couldn't get the temperature just right.

    The hotel was very clean and tidy. Helpful staff members. They offered gluten-free alternatives. Great location as a base to go and see Wales. Walking distance to a few different fast food places.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    It was a good stop off for one night
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of tea bags and milk

    Near to where we visit my daughters home

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bit disappointed about paying extra for twin beds only to find that a double was made up. No gap as such !

    Position ideal for what I wanted to do.

    Stayed in February 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: