The hotel was very quiet but that’s because it was Christmas and with COVID

Breakfast was a bit strange because of COVID but the food was very nice. I asked if I could have a fresh fried egg and it was very nice. The spar was very good well organised.

Stayed in December 2021

The health spa said it was open til 9:30pm and the email we received say 9:30pm. We planned our day around this expectation but when we arrived they said 7:30pm. Neither reception nor the spa staff acknowledged that this was a change from advertised hours or offered a reason. The room was lovely but walls a bit thin at points when others were loud. Some of the corridors had substantial wear and tear.

I like this hotel, it is well located for me and the health spa is nice, worth the extra money . The breakfast was lovely and they did extra vegetarian sausages for us. Staff very friendly and professional.

Stayed in January 2022

Breakfast was somewhat disappointing. Whilst appreciating that we are living in tricky (COVID) times, the choice on offer was very limited and surprising for a hotel of this quality (especially when everything else was so good). Examples included: 1. No selection of teas - just a basket with a few 'builders' tea bags in. The staff did kindly get me some Earl Grey, but there is no obvious reason why they couldn't just have put a selection out. 2. The hot buffet was ok, but the scrambled egg on the first day was awful - the second morning it was much better. Sausages were over-cooked and very tough. 3. Cereal selection was limited and nothing healthy. 4. Whilst the fruit salad was good, we would have preferred a selection of fresh fruit (maybe as well as?). 5. The yoghurts were terrible - cheap, tasteless rubbish. It wouldn't take much to bring the breakfasts up in quality to match the rest of the hotel's offering.

Our room was lovely - we had a deluxe room, which was very spacious. We were a little surprised that there was no hairdryer provided, but this was not a problem, and we are sure that we could have asked reception for one had it been a real issue. We had dinner in the restaurant, and this was very good - tasty and reasonably priced. The health and leisure facilities were excellent. The staff were very attentive and helpful and the pool was a perfect temperature. It was very clean and it was clear that a lot of effort had gone into ensuring that cleaning was taken seriously.

Stayed in January 2022

run down - needs updating. dinner is expensive at £19 for once meal!

Lovely pool, great location, staff were very friendly

Stayed in January 2022

rooms need a paint and a little updating, staff miserable young kids not knowing what times restaurant opens Ect, no atmosphere our room with balcony had a very full ashtray from previous guests we non smokers hallway carpets leading to rooms full of stains on the plus side food really nice and value for money. I had a executive room but the Deluxe was amazing wish we had booked that instead same price.

spa and food

Stayed in December 2021

Rooms need to be updated also aircon

Restaurant excellent

Stayed in November 2021

No service at breakfast, it felt a bit chaotic. I think for the price tea and coffee should be served by staff. My husband doesn't get on with coffee there were no teaspoons to retrieve the teabags as they had been used for coffee. It felt like a work cafeteria rather than a rather expensive hotel!

Clean, bed comfortable as were the pillows and staff were friendly

Stayed in December 2021

breakfast was just okay

comfortable bed and a very clean room

Stayed in December 2021

Not many breakfast options

Lovely Spa facilities Good location

Stayed in December 2021

The choice for Vegans was limited ans my wife's meal wasn't cooked properly

The Spa was very good and the staff were helpful

Stayed in December 2021

Room smelt of cigarette smoke

The room was nice but it had a heavy smell of smoke.

Stayed in November 2021

Booking a time for a buffet breakfast Extremely expensive and yet wholly inadequate cheese sandwiches Not being made aware restaurant wasn't available because of a function No robe and slippers provided for spa

Spacious room Good shower Nice premises Friendly staff

Stayed in December 2021

The breakfast is limited, particularly for a hotel with a health club attached. As I don’t eat cooked breakfasts, I would have liked to see fruit salad or fresh fruit, nuts & dried fruits to accompany the cereals, better quality yoghurts & higher quality wholemeal bread. The breakfast just doesn’t have enough healthy choices for vegetarians. But the accommodation is excellent.

The bedroom was very well designed & spacious, with great lighting and a good colour scheme/decor. Comfortable bed. Very good water oressure in bathroom. Everything was spotlessly clean. The swimming pool/spa area is wonderful.

Stayed in December 2021

A bit of confusion on check in over breakfast opening hours so missed first days breakfast

Stayed in December 2021

N/A

All

Stayed in November 2021

Why is such a great hotel with great facilities and staff 'serving' (from a vending machine) such horrible coffee and iffy tea. We have family in Thatcham and stay at a hotel in town at least twice a year and love the Regency facilities but the rubbish tea and coffee could be a deal breaker and back to the Best Western or even the Berkshire Arms.

Facilities, staff, swimming pool, proximity to Thatcham. Good food but limited menu.

Stayed in December 2021

Breakfast good a little cold

Hotel nice and warm

Stayed in December 2021

No USB port for charger!

Location and room size.

Stayed in December 2021

needs updating. could be cleaner, I.e. cobwebs and spiders in the dining room. All new staff that clearly needed training, they were all very young and seemed to lack direction. front of house staff, one was full of cold which astounded me in these times and the second asked me if I wanted the receipt, when I said yes please, she replied ‘fine’ in condescending manner. breakfast was plentiful but very undercooked when it was busier.

warm room. comfortable bed. large room

Stayed in November 2021

The restaurant staff were dreadful. They were disengaged, only bothered when you came to pay, we wanted a dessert, but gave up!

Hotel was clean, warm & comfortable

Stayed in December 2021

lovely and very clean hotel

Stayed in November 2021

Great location close to Newbury Racecourse, staff were very friendly and attentive

Stayed in November 2021

Hot water didn’t work in our room but we were given a different room

Breakfast

Stayed in November 2021

Breakfast was unremarkable. Leisure facilities a little tired.

Fab location for the races

Stayed in November 2021