Room was on the cool side No daily housecleaning

Large room with sea view.Large comfortable bed.Good breakfast, lots of choice.location excellent

Stayed in April 2024

Breakfast excellent, good location as we’re going to the Gaiety.

Stayed in April 2024

Servicing of our room was only just ok. The notice said the room would only be serviced every three days (perfectly ok), but it wasn't actually done until we asked. Om another occasion we asked for more tea, coffee and milk, but it didn't arrive. Not a major problem because the reception staff were obliging and [provided the necessary cheerfully. We paid only for the room, which was excellent. We thought the additional cost of breakfast (both cooked and continental) to be very much on the high side.

The staff in the bar and the pan-Asian restaurant attached to the hotel were all excellent (with one minor exception). Courteous, helpful, and engaging.

Stayed in April 2024

Scaffolding Empty cold water garden Cold breakfast Deceiving luxury photos on website

We arrived at the hotel, expecting something beautiful, and when we got there, there was all scaffolding up the front majority of the sea views were not sea views When I booked the hotel, it said swimming pool, Jacuzzi, and Sauna, Jacuzzi and sauna were not working and haven’t been for the last year and a half swimming pool was lovely. Changing rooms were like the Arctic and smelt damp. Breakfast was nice massive amount of choice, but the hot stuff was cold due to Buffet style! Staff were lovely and friendly always willing to help. Advertised Watergarden to be able to sit and relaxing, but that looks like it was undergoing a reverb and no chairs or tables out. Overall place we weren’t made aware of the scaffolding and referb going on in advance!

Stayed in April 2024

Lovely view, very clean and professional

Stayed in April 2024

Wifi was awful - really slow and impossible to do any sustained work through

Staff were lovely- friendly and welcoming. Bed was super comfortable.

Stayed in April 2024

There was nothing I didn;t like

I booked 2 sea view rooms but due to scaffolding being errected, the hotel called me and asked if I minded staying in an Atrium room. I'm glad I did. I loved the balcony and having a drink on it, over looking the atrium from the 3rd floor, While there is no outside view, apart from the atrium roof, the rooms are lovely. Great breakfast. Absolutely amazing staff. Great bar in Sir Norman's. The Sefton is our hotel of choice whenever we visit the IOM each January

Stayed in January 2024

Leisure facilities- smell of drains strong in changing rooms.

The staff were really helpful when we had an issue with our room. Great restaurant, Bonzai, definitely worth going to.

Stayed in April 2024

Housekeeping promised to clean the room after 3 days and when they didn’t, I phoned the number to ask for fresh supplies of coffee and milk. I got through to an answering service and left a message. No one responded over the next 2 days and I had to go and see reception to get any response.

It had all of the facilities I look for in a hotel

Stayed in April 2024

Cleaner never came in room, we had to go to reception for toilets rolls! Didn't expect Cleaner to change sheets or towels, but expected clean coffee cups, toilet rolls etc. Room was clean, view awful, net curtains old fashioned. The lady on reception told us the electric train was running, when we got there,found it doesn't run on Monday.

Breakfast wasn't included on the booking even though I did click on bed breakfast on the app, so we had to pay extra for the breakfast, we had the continental which was OK. Room was spacious, but extremely basic, old fashioned, carpet threadbare, view from window bad. The man in reception in afternoon/evenings was very helpful and friendly.

Stayed in April 2024

No bar food available for resident because of a private function on in the BAR which spilled Over In to the library resulting in resident having to ask people to move in order to get to their room....

Stayed in April 2024

I would have to be very picky and that wouldn't be fair.

The room was very spacious and very comfortable. The balcony looked out over the Atrium and was ideal for a morning cuppa or a night time drink. The bathroom was good, the shower a little small but adequate. I can't fault the food at breakfast, plenty of choice and plenty of it 10/10. Normans bar and the Bonzai restaurant are excellent and they serve especially good Martini's. Already planning to go back.

Stayed in April 2024

My bed was really uncomfortable, the mattress was changed but the problem remained. I woke up with lower back pain everyday. The main purpose of staying in a hotel is for sleeping so this was a big downside.

It’s a beautiful hotel, location is excellent, staff were very friendly. The breakfast is fantastic.

Stayed in March 2024

The carpet in my room was frayed by the bathroom. It could have been a trip hazard to some people. The walk in shower design was poor as the curtain did not stop the water from cascading onto the floor. The shower over the bath was also unusable as there was no shower curtain attached.

The room overlooked the fish ponds in the Atrium. It was a tranquil space. The balcony was perfect for relaxing. The hotel itself is on the promenade very close to the shopping area with good restaurants nearby.

Stayed in April 2024

Facilities were great. Spacious rooms. Great location.

Stayed in March 2024

There was temporary scaffolding covering the frontage but it was due to be removed.

Comfortable and welcoming. The room was well furnished with a tea & coffee tray with biscuits. There is a fridge too.

Stayed in April 2024

The weather was atrocious on a couple of days but that's hardly the hotel's fault.

We were upgraded to a suite because the completion of work on our booked room had been delayed. We have never experienced such luxury! The staff were wonderful, the on-site Pan fusion restaurant was excellent, and the hotel was stunning. It was right on the esplanade with a short walk to the city centre.

Stayed in April 2024

Single slow lift to my room, room make up only every three days

Location, room layout

Stayed in April 2024

Rooms were only serviced every 3 days Had to request towels milk and other sundries These need to be replaced daily Bathroom flooded to do drainage problem

Excellent breakfast and very good location along with parrking

Stayed in April 2024

2 gripes. Despite a generous sized bathroom, shower cubicle tiny, also seperate taps on basin, hot and cold were very hot and cold, could do with a mixer tap.

Lovely spacious room, with patio overlooking the stunning atrium. Room facilities excellent.

Stayed in April 2024

The room was only serviced every 3 days.

Good location

Stayed in April 2024

WiFi very weak. Atrium very noisy throughout the day and night. Wouldn't choose an atrium view room again.

Room (junior suite) fab. Best location. Has a bar.

Stayed in April 2024

My mattress was too soft so had to sleep on the floor on the last night.

Lovely hotel with a beautiful balcony overlooking the atrium, totally unique.

Stayed in April 2024

The heat! The hotel was extremely hot all weekend.

Location was great.

Stayed in April 2024