The TV was broken . And the cup broken as well

The bed was comfortable

Stayed in March 2024

We weren’t informed there was someone staying in our room and was located another room. There was no milk for tea or coffee and no waste bin in the room. The toilet, which was next to the room had a problem with the flush and was constantly trying to fill.

Location to the centre

Stayed in October 2023

Fix the door so the slamming doesn't disturb the front room by the door

Good value for money

Stayed in July 2023

TV was broken, screen cracked and I couldn’t use it. Another guest had peed all over the shared bathroom floor and toilet seat. I would visit again but book a room with an en suite.

spacious, great location and decent price.

Stayed in April 2023

The room was very noisy as it looked straight out onto busy main road. Bedside light and TV didn't work. Microwave difficult to use as there was no turntable plate in it. The front door lock needs securing in the door properly as it was falling out.

The self catering kitchen area was clean. The bedding and towels were clean. It was in a good location for where I needed to be the following day.

Stayed in February 2023

Good evening Fran. Thank you very much for the help on the digs. Sadly and I do mean very sadly we and any of your other gusets had to deal with an ongoing highly abusive arguement between the couple who were in room #4... to the left of the bathroom door. It started in the mid to late aft and was still in full swing at 2am with very loud and continuous swearing bouts and loads of highly physical thrashing going on. The fight then spilled out into the rest of the house at that point with any and all doors being slammed and the woman being thrown down the stairs. Loads more abuse continued from both partners until my poor missus couldn't get to sleep for the rest of the night what with worrying about the woman being mentally and physically abused. Having no reference to the couple at all we were both to concerned to get involved... I assume there was heavy alcohol and or drug abuse involved. We tried contacting the police but to no effect. It must have been after 3am when the couple ran out of energy and expletives. Now then, to the matter at hand. As much as I don't wish to, I would like you to consider compensation for the night of discord. I'll let you get back to me with your thoughts on the matter. Many thanks on an otherwise excellent stay... I would love to recommend you if we can resolve this issue. Cheers Jonathan

Stayed in November 2022

Location, price, availability, flexibility

Stayed in August 2022

Window cill in room was dirty.

Location good , comfy bed .

Stayed in August 2022

No towels or toilet roll. Room was really hot and couldn't open the window. The TV was in a really strange place and we had to move furniture to watch it. Was extremely dusty. Walls are very thin.

Good location and comfy bed

Stayed in August 2022

Sharing toilets

The wifi and location

Stayed in June 2022

Had requested when I booked through booking.com for an early check in but we didn't get that. It would have been helpful as we had to carry our luggage and go for the graduation ceremony. Very noisy. The room we got was on the ground floor next to the main door and road. So a constant traffic sound late into the night and other guests coming in at odd hours was disturbing. Bed not comfortable. Couldn't figure how to turn on the light in the shared bathroom. Whilst booking it wasn't clear that the bathroom was shared and not ensuite.

Convenient location, close to the city center.

Stayed in July 2022

No towels. Very noisy as ground floor room right on the roadside. Windows did not block traffic noise so awake from 5.30.

Comfy bed

Stayed in July 2022

It was on a busy road, we discovered the window wasn’t closed and it took us half an hour to close it. We had to share the bathroom, which didn’t look clean. The room was very small.

The location was good. Cheap. Owner was friendly.

Stayed in June 2022

We now have to share the same keys to enter the building which has become problematic when other guests accidentally forget to return the key to the safe. One room had a lamp and kettle but no actual plug apart from behind the television. Communal toilets kept running out of toilet paper and not being replaced

Stayed in May 2022

Everything. Wasn’t able to enter the property, host didn’t respond to messages from myself and booking.com customer services

Nothing, wasn’t able to enter to property

Stayed in May 2024

Room was disgusting, Blown out laminate floor, property had not cleaned, broken chipped and cracked mugs provided. Toenail clippings on floor by bed. Carpets dirty. Bathroom has black mold on all surfaces and no extraction. One bathroom between rooms is not adequate. All rooms felt damp and had smell of mold. Taps dirty, shower dirty, bathroom floor and toilet covered in dried urine. Hair on all surfaces including floors, didn't dare take my shoes off for the whole stay. Grease and dirt on the walls around the kitchen sink, dirty dishes left. Holes and cracks in all the walls, radiator broken and hanging off the walls. Open bag of rotting refuse in the back yard. Some areas of the flooring were unfinished/bare concrete. Air fresheners placed throughout the property to disguise the smell of mold. I've stayed in a number of hostel-type places across the UK and Europe. This is by far the worst I've ever encountered. I should have slept in my car.

Stayed in April 2024

The room was filthy, the bed was covered in bugs, and the stains were disgusting. No answer from the number which is online, to then have my number blocked, re rang on my partners phone, for the to answer and get told to go away. We had literal mites on the bed, between the sheets and on the mattress. We didn’t end up staying here and had to book into another hotel. We was then refused a refund and told “our booking was cancelled” which we didn’t stay either way, but a refund for how dirty the beds were and room, wouldn’t have gone a miss. We are on with booking.com for a refund

N/A

Stayed in February 2024

Filthy room, bags of rubbish, bed not made.

The room was filthy, we were moved in the middle of the night to another property. Being directed in the dark through a strange city. The apartment we were eventually put in was fine but the whole experience was completely unacceptable.

Stayed in September 2023

The fact that the room had not been cleaned and that we were unable to contact anyone we had to pay to stay at another venue

Stayed in August 2023

house could do with brighten up. main road right outside window. around 3 am before I got to sleep

central location.

Stayed in May 2023

TV in room broken, shared bathroom very shabby and dirty, window pane that doesn’t insulate from street noises (lots of cars and people passing by) at all

Good location, good communal kitchen

Stayed in May 2023

No ensuite, small grubby room and we didn't end up staying as it was not as advertised.

Nothing

Stayed in March 2023

Noise from main road and passing people

Convenient value for money and accessible for town centre and car parking

Stayed in April 2023

No bathroom and toilet in the room, bed wasn't comfortable, the room was very cold when arrived.

Stayed in February 2023