Wroxham Road, Norwich, NR7 8RP, United Kingdom
#28 of 32 hotels in Norwich
Guests' ChoiceBased on 6410 hotel reviews
6.9Cleanliness
7.6
Comfort
7.6
Location
8.5
Facilities
7.5
Staff
7.9
Value for money
7.2
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 March 2024
Victoria
United KingdomNo lunch available (out of season)
Great Food dinner and breakfast delicious. Swimming pool lovely staff friendly.
Stayed in March 2024
Reviewed: 18 March 2024
June
United KingdomBeer not kept as well as it should be
The surroundings and location
Stayed in March 2024
Reviewed: 18 March 2024
Daniel
United KingdomNo where to get lunch .
Pool , steam and sauna were excellent
Stayed in February 2024
Reviewed: 17 March 2024
Lorraine
United KingdomI felt the decor could have done with a freshen up in the dining room. The. Trolly which was used to put used plates & cuttelrey on could have been cleaner as it was stood in the dining area where food was been eaten.
A lot of choice at breakfast, enough to suit everyone. From hot full English , cereals, fruit, yoghurts etc Also a good selection of drinks with 3 choices of juice plus Tea, Coffee, latte, Cappucino
Stayed in March 2024
Reviewed: 16 March 2024
Vicki
United KingdomDidn’t realise I would have a very yappy dog in the room next to me
It’s beautiful
Stayed in March 2024
Reviewed: 16 March 2024
Robert
United KingdomNothing really although we didn’t expect to pay supplements on our evening meals.
Breakfast was very good plenty of choices Seating area was also good we never felt rushed all very relaxing.
Stayed in March 2024
Reviewed: 15 March 2024
Stuart
United KingdomThis was our first stay in the Original part of the hotel. The stairs to the top floor are very narrow and not suitable if you have mobility issues (like me). Although access was awkward, the room itself was the same high standard as those in the newer wing with the lift.
Love the location and all the staff who are always so helpful and friendly. The pool is lovely too.
Stayed in March 2024
Reviewed: 13 March 2024
Corrine
United KingdomThe beds were very hard
Stayed in March 2024
Reviewed: 12 March 2024
P4tcj
United KingdomHotel of choice when working in the area. Spacious bedroom with comfortable bed, seating and adequate power and lighting points. Housekeeping generally good - bathroom particularly. Dinner and breakfast rarely disappoint.
Stayed in February 2024
Reviewed: 12 March 2024
Jayne
United KingdomIssue with original room whereby fuse blew so no power in sockets. Staff we so incredibly helpful and moved me immediatley to a better room that was available
Stayed in February 2024
Reviewed: 11 March 2024
Anne
United KingdomThink we were in the furthest room away from reception. Plus right up in the eaves of the building. So many stairs up and then down. My knees definitely felt it.
Like the setting and location.
Stayed in March 2024
Reviewed: 8 March 2024
Sherralyn
United KingdomLovely comfy stay. Good facilities and value for money.
Stayed in February 2024
Reviewed: 8 March 2024
Peter
United KingdomMature people like us do NOT like to be constantly referred to as GUYS ie "Hi Guys" The restaurant staff were mainly young and should be informed to discriminate how they communicate with guests.
Room was spacious and comfortable. Dinner was ok
Stayed in March 2024
Reviewed: 7 March 2024
Paul
United KingdomFood choices were bit sparse and random, breakfast could have been fantastic if warmer , coffee machine reverted to normal coffee when latte wasn’t working
Perfect location, lovely, comfortable room, great facilities
Stayed in March 2024
Reviewed: 7 March 2024
Danny
United KingdomVery dated with mould in the bathroom
Stayed in March 2024
Reviewed: 7 March 2024
Kaz
United KingdomNot always getting a restaurant booking
Location Swimming pool Treatment spa Restaurant
Stayed in March 2024
Reviewed: 7 March 2024
Martyn
United KingdomRoom upkeep not the best, wallpaper peeling ,in need of decorating.
Nice size room Nice pool
Stayed in March 2024
Reviewed: 6 March 2024
Lucy
United KingdomIt is probably a leftover from COVID but i do think having someone make your bed, give you clean towels and refill the coffee/tea is something you look forward to when you stay at a hotel so not having that was disappointing. It isn't hard to call and ask for more teabags and milk but it just doesn't feel as much of a treat. The room could also have been cleaner. An old rotting rose petal came out of the bath tap/plug switch and there were dried rose petals under the bed with a dried up stem. There were also some interesting water marks on the wall behind the bed. The bar menu beef burger was fine but a little dry.
Everything was as expected and the staff were very nice. Breakfast was extensive and tasted good.
Stayed in March 2024
Reviewed: 5 March 2024
Wendy
United KingdomLoads of lady birds all round room when I told staff they said email them the complete didn't even go and check room etc Also the pool was hard to use around the swimming lesson was not a relaxing experience
Room was nice
Stayed in December 2023
Reviewed: 4 March 2024
Harper
United KingdomFood only evening meal. No Option for tea and coffee in reception areas. Or even the club house for a light bite. There is nothing from early breakfast to the excellent evening meal. Missing just that something in the middle.
The buildings and grounds so restful. Swimming pool and other facilities were excellent
Stayed in March 2024
Reviewed: 1 March 2024
Frank
United KingdomBeing honest having been here every month for several years The Jacuzzi needs repairing properly only one set of jets work and poorly
The friendly helpful staff Just like being at home very relaxed
Stayed in January 2024
Reviewed: 1 March 2024
Diane
United KingdomThe room was far too hot even with the windows open, heating off and fans on. Shower hot water also far too hot. Swimming pool loungers dirty with stains and crumbs. Staff ill-informed about different rooms.
Having an indoor pool. The period building in a leafy setting.
Stayed in March 2024
Reviewed: 29 February 2024
Amanda
United KingdomCheck in at 4pm and check out at 10am seemed a bit mean on time. Many places have check in from 2pm and check out by 11am. This would have made the stay more worthwhile for one night.
Clean bathroom, tea and coffee facilities, comfy bed.
Stayed in February 2024
Reviewed: 29 February 2024
Sue
United KingdomNothing I didn’t like
Nice looking hotel in pretty grounds
Stayed in February 2024
Reviewed: 29 February 2024
Ortwyn
United KingdomSome rooms doesn’t have windows, so when you do booking you need to be very careful. We stay there for 2 nights so first night we didn’t have window on our room, and for second night we change the room.
Good location
Stayed in February 2024
Kąty Wrocławskie, Poland
Wengen, Switzerland
Lingen, Germany
Asenovgrad, Bulgaria
Rapolano Terme, Italy
Bendigo, Australia
Jomtien Beach, Thailand
Cape Town, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content