46 Norfolk Square, Paddington, London, Westminster Borough, London, W2 1RT, United Kingdom
#971 of 1,004 hotels in London
Guests' ChoiceBased on 1345 hotel reviews
5.0Cleanliness
5.4
Comfort
5.4
Location
8.4
Facilities
5.1
Staff
6.9
Value for money
5.8
Free WiFi
7.5
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End of dialog contentReviewed: 25 April 2024
Margot
Irelandour room had 2 double beds , and 1 single bed which makes it claustrophobic We were 2 adults with our 5yo daughter, so a room with less beds would have been better
great location, 2min from tube station
Stayed in April 2024
Reviewed: 25 April 2024
David
United StatesThe room and beds were very small; the room was not cleaned well; the breakfast boxes were not good; and the room was way overpriced for the poor value received.
The location was about the only good thing this hotel had.
Stayed in April 2024
Reviewed: 23 April 2024
Nathan
United KingdomBit dirty and dated
Good location
Stayed in April 2024
Reviewed: 19 April 2024
Elaine
United KingdomAlthough there was a radiator in the room there was no way to turn it on so the room was very chilly especially as it has a very high ceilng. No double glazing so draughty - probably because it might be a listed building. Didn’t bother us but it might benefit from redecorating and updating
Easy access, friendly manager, powerful hot if a little small shower. Given a ground floor room due to disabilities which was very spacious for the two of us. Lovely garden square opposite and a very quiet location with ample restaurants a very short walk away(around 100m)
Stayed in April 2024
Reviewed: 15 April 2024
Mohammed
NigeriaA bit noise in the night time and no room heather is freezing.
There was no break fast and no kitchen to warm food to eat
Stayed in April 2024
Reviewed: 14 April 2024
Steve
United KingdomBreakfast times,wasn't available till "after 8 ish" Have the lights didn't work But as we were only there for 10 hours it did the job
Location
Stayed in April 2024
Reviewed: 9 April 2024
Camilla
DenmarkThe toilet was lose from the wall when used and was almost unattatched from the wall (which was plastic) There were a lot of damages to the room like a big hole in one of the walls, a big hole in the curtains and some of the wallpaper was also tored. We paid for breakfast to be included but it was just a box of snacks and a juice that you had to take to your room to eat there because there where no places in the hotel to eat your breakfast at a table or anything.
Stayed in April 2024
Reviewed: 27 March 2024
Stephen
United KingdomCockroaches
Location
Stayed in March 2024
Reviewed: 14 March 2024
Rebecca
United KingdomUnfortunately, the bed was really uncomfortable. 😔
Staff, really chatty and helpful. Lovely, quiet area, with lots of shops and cafés. 25 min bus ride to and from Victoria Station. And 15 minutes to Oxford Street. Nice room. TV, coffee/tea, kettle, a hairdryer, and a desk fan. The bathroom was clean, and I had a lovely hot shower.
Stayed in March 2024
Reviewed: 11 March 2024
María
Costa RicaBug beds Hard mattress No elevator
Location
Stayed in March 2024
Reviewed: 10 March 2024
Palolan
United KingdomRoom
Stayed in December 2023
Reviewed: 23 February 2024
Waqar
PakistanUnfortunately allocated room was too small to even move around
Breakfast was good and were handled with good services Reception staff was nicely cooperative Location was also good as was close to Padington Station
Stayed in January 2024
Reviewed: 13 February 2024
Abubakar
NigeriaCooled served
Stayed in February 2024
Reviewed: 12 February 2024
Adeel
United Arab EmiratesLocation is fine near to Metro
Room was fine but the wash room was disappointing.
Stayed in February 2024
Reviewed: 4 February 2024
Guðmundsdóttir
IcelandIt wasn’t clean, badly maintained (bathroom door ruined on the bottom probably waterdamage), the included breakfest was a box in a fridge that was there the whole stay, smell from the drain.
Nice location
Stayed in February 2024
Reviewed: 18 January 2024
Mossa
United Kingdomtube noise, no blanket, poor cleaning , heating system poor,
Location good , close to the station
Stayed in January 2024
Reviewed: 9 January 2024
Peter
United KingdomNo hot water
Stayed in January 2024
Reviewed: 2 January 2024
Pia
United KingdomNoise of the tube/trains.
Breakfast was a packed box of items, not really a breakfast. Rooms were outdated and the entire hotel shakes from the underground tube tunnel close by.
Stayed in December 2023
Reviewed: 21 December 2023
Robyn
AustraliaShower curtain was mouldy.
Excellent location and helpful, friendly reception staff
Stayed in December 2023
Reviewed: 5 December 2023
Senuś
United KingdomI asked for a quiet room and got a basement room that shook every time a tube or a train passed, which outside of midnight-5am is literally every few minutes. I had the worst sleep if one can if call it that
Location is excellent close to tube lines and Paddington station. Mattress and pillows are comfortable and theres a mini fridge in the room. Towels were excellent. I wouldve enjoyed my stay a lot better if i hadn't been given the noisiest room that existed, especially when i specifically asked for a quiet room
Stayed in December 2023
Reviewed: 4 December 2023
Karl
United Kingdomshower too small.
The room was clean but small shower small too, but only a base for sleeping and showering. good location and suited our purpose.
Stayed in December 2023
Reviewed: 2 December 2023
Frankie
United KingdomDirty cup in the room, uncomfy bed linen and pillow, TV didn’t work
Room clean and well-presented, bed was remade while I was out
Stayed in December 2023
Reviewed: 1 December 2023
Ingrid
United KingdomThere were no blankets on a very cold night. Fortunately there was more than one bed in the room so I was able to utilize another quilt. The stairs down are very small and difficult to negotiaite and the property is above the tube line so very noisy. The furniture is old and poor quality and it needs a lot of reburbishment.
A very helpful and friendly receptionist and a convenient location.
Stayed in November 2023
Reviewed: 29 November 2023
Caroline
Spainthere is no comfort
location
Stayed in November 2023
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