Mount Avenue, Heswall, CH60 4RH, United Kingdom
#1 of 8 hotels in Heswall
Guests' ChoiceBased on 767 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.7
Value for money
9.3
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
York
United KingdomFood, drink and accommodation is exceptional
Stayed in May 2024
Reviewed: 28 April 2024
Lea
United KingdomNothing the whole experience was fantastic, staff were lovely
Great location, a real gem
Stayed in April 2024
Reviewed: 27 April 2024
Sam
United KingdomNothing
Lovely location, friendly pub and restaurant with excellent food, breakfast was great too!
Stayed in March 2024
Reviewed: 14 April 2024
Kathleen
United StatesNothing to dislike.
Highly recommend restaurant, pub and overnight stay. Great location on beautiful grounds. Very friendly staff.
Stayed in April 2024
Reviewed: 12 April 2024
Darren
United KingdomPersonally I would have liked the option of a later breakfast time. Appreciate this could be difficult with the bar being open for food during the day though.
Great location. Very comfortable rooms. Friendly staff.
Stayed in April 2024
Reviewed: 29 March 2024
Eric
United KingdomI’m fit for a78 year old but less mobile might find stairs difficult.
good food, pleasant and spacious restaurant. nothing o dislike. easy private parking.
Stayed in March 2024
Reviewed: 28 March 2024
Janehd
United KingdomOur room was near the fire escape that is used to enter the hotel after the pub is closed and it was quite noisy
A lovely pub with clean and very comfortable rooms in a very good location with free parking breakfast was excellent with a great choice would definitely stay again
Stayed in March 2024
Reviewed: 23 March 2024
John
United KingdomFood at the hotel was excellent quality & reasonably priced
Stayed in March 2024
Reviewed: 19 March 2024
Fiona
United KingdomMy only small complaint would be the slow service at breakfast on Sunday. I think the young member of staff was a little inexperienced.
We really enjoyed our stay. Very helpful and friendly staff, lovely room with beautiful views and a great location.
Stayed in March 2024
Reviewed: 14 March 2024
Lynne
United KingdomThe food :( High expectations but duck tough and over cooked with slimy skin. Fish pie average
The room , the view and the pub all lovely.
Stayed in March 2024
Reviewed: 14 March 2024
Krista
United KingdomN/A
We always stay here when we visit from down south , the staff are always warm and welcoming .
Stayed in February 2024
Reviewed: 10 March 2024
Clayton
United KingdomNothing
Excellent staff, very helpful. Room was clean and in good condition , comfy bed , overall excellent
Stayed in March 2024
Reviewed: 7 March 2024
John
United KingdomNothing
Lovely atmosphere, great staff, really good food ,drink. What a place to stay.
Stayed in March 2024
Reviewed: 6 March 2024
Steve
United KingdomI think the food is slightly overpriced for what is effectively a very nice pub. My main course at dinner was a big disappointment but the dessert was delicious. Heating in the room was set too low. Also the only alternative to walking through the crowded bar with our cases and clothes was walking up a fire escape at either end of the building. Not ideal when it's raining and the car is parked some distance away.
Staff were all excellent. Friendly and attentive. Breakfasts were hot and delicious and the scrambled eggs were cooked just how I like them. Great location though with plenty of amenities nearby.
Stayed in February 2024
Reviewed: 4 March 2024
Gillian
United KingdomScrambled eggs too salty! But overall a very good breakfast.
Excellent breakfast. Great location.
Stayed in March 2024
Reviewed: 4 March 2024
Steve
United KingdomThe bathroom needs some attention.
Breakfast was very good with wide range of choices.
Stayed in March 2024
Reviewed: 1 March 2024
Catherine
United KingdomNothing
Really helpful helping arrange late night check in and very early check out. Such a lovely place to stay.
Stayed in February 2024
Reviewed: 29 February 2024
Peter
United KingdomBreakfast and location was great very enjoyable stay
Stayed in February 2024
Reviewed: 25 February 2024
David
United KingdomNothing really, perhaps have a thinner/cooler duvet option and perhaps a bit more of the cold breakfast options/fruit.
The room was a good size, good powerful shower, comfortable beds and considering it was above a busy pub, very good sound proofing.
Stayed in February 2024
Reviewed: 25 February 2024
Catherine
United KingdomLimited carparking as also a public house
Clean, comfortable lovely staff
Stayed in February 2024
Reviewed: 18 February 2024
James
United StatesLovely old pub with great food (& breakfast was fantastic). Comfortable bed. Powerful, hot shower. Friendly staff
Stayed in February 2024
Reviewed: 10 February 2024
Steve
United KingdomClean, good shower. Good breakfast
Stayed in February 2024
Reviewed: 9 February 2024
Christopher
United KingdomQuiter
Noisy pipes, fan, boiler, toilets
Stayed in February 2024
Reviewed: 7 February 2024
M12
United KingdomBeautiful place and building in a cracking location.
Stayed in January 2024
Feilbingert, Germany
Skala Sotiros, Greece
Cologne, Germany
Waterbury, USA
Caorle, Italy
Mexico, USA
Bangalore, India
Patong Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content