High St, Alton, GU34 1AT, United Kingdom
#7 of 11 hotels in Alton
Guests' ChoiceBased on 1391 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.7
Value for money
7.9
Free WiFi
6.7
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End of dialog contentReviewed: 10 May 2024
Karen
United KingdomCouldn't stay for longer!
Amazing staff, great room, clean and all you need for a comfortable stay
Stayed in May 2024
Reviewed: 9 May 2024
John
United KingdomReally good.
Alton.
Stayed in May 2024
Reviewed: 9 May 2024
Lamorte
United KingdomAt one point my partner was somewhat aggressively questioned by housekeeping staff as to whether he had been smoking in the room (neither of us smoke) and they felt the need to ask him "are you sure " when he said no. Breakfast staff really struggled on our 2nd morning due to the large number of diners and there was a very long wait for service. It felt as if more staff should have been allocated as the large party had been booked in advance
The room was lovely and very clean, the location was central and very convenient. The food was very nice and the price was affordable
Stayed in May 2024
Reviewed: 8 May 2024
Hay
United StatesThe full English breakfast was just what you’d expect at today's inflated prices. I assume this is a high-margin item for the hospitality industry. Like most breakfast places, it seems it is the first job for young people; tentative, a little fearful, and not anticipating customers’ needs. Not unique to The Swan.
I'm a bit of a hard grader, so if I give a place a 4 it means I was satisfied and it met expectations. If I give it a five it means exceeded expectations. The Swan met all and exceeded some expectations. I checked in at 11:30 pm/23:30, and to feel truly welcomed at that hour when the innkeeper was also closing the bar means you have excellent staff. And the morning innkeeper also was excellent.
Stayed in April 2024
Reviewed: 6 May 2024
Cathy
AustraliaThere were roadworks outside on two nights but nothing the hotel could do about that - a downside to being near a main road . No lift but there were ground floor rooms
It was easy to get to being not far off the mitt. Room was clean and the staff friendly
Stayed in April 2024
Reviewed: 3 May 2024
Steven
United Kingdomnothing
The bedroom for a single was excellent, the breakfast was good but on some days it was slow, and only on the Friday there was orange juice but the quality of the cooked breakfast was very good. just need a quicker service.
Stayed in May 2024
Reviewed: 1 May 2024
Mattc
United KingdomNot much.
The size of the room and the bed were great as well as a decent sized bathroom. Value for money it was well worth it.
Stayed in April 2024
Reviewed: 30 April 2024
David
United KingdomQuite noisy, when other guests went back to their rooms talking & squeaky floorboards.
Good staff, on site parking & comfortable.
Stayed in April 2024
Reviewed: 29 April 2024
Darren
United KingdomStaff are brilliant, comfortable room and a great location
Stayed in April 2024
Reviewed: 28 April 2024
Vicky
United KingdomChilly when we arrived. Pillows too high.
Great location. Excellent breakfast. Really glad it had a bath. Good value for money. Free car parking.
Stayed in April 2024
Reviewed: 25 April 2024
Sharon
United KingdomWater damage stains on ceiling of bedroom. Radiator wouldn’t turn off….. fan supplied in room, which cooled the room down but was noisy when trying to sleep.
Centre of town location
Stayed in April 2024
Reviewed: 24 April 2024
Olatunji
United KingdomTo improve on menu by making more fresh fruits available.
Very clean, spacious and comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Frances
United KingdomNothing
Central to be able to go somewhere to eat. The lady on reception was super friendly and helpful. Bed comfy and room big enough.
Stayed in April 2024
Reviewed: 21 April 2024
Annemarie
United KingdomFriendly location
Stayed in April 2024
Reviewed: 20 April 2024
Oladotun
United KingdomGood location at the heart of Alton. Value for money.
Stayed in April 2024
Reviewed: 19 April 2024
Trenchard
United KingdomPrices of drinks and food. Security
Big room and bed
Stayed in April 2024
Reviewed: 18 April 2024
Jill
Francecorridor noises
lovely breakfast with plenty of choices
Stayed in April 2024
Reviewed: 18 April 2024
Proof
United KingdomWe enjoyed our stay and hospitality was very good
Stayed in April 2024
Reviewed: 14 April 2024
Alison
United KingdomThe narrow corridors
The facilities were good Friendly staff
Stayed in April 2024
Reviewed: 14 April 2024
Yi
United KingdomStaff are friendly, room very nice
Like very much
Stayed in April 2024
Reviewed: 13 April 2024
Betsan
United KingdomThe menu was disappointing - nowhere near matched the website menus. Breakfast was good, but evening meal simply did the job of staving off hunger.
The greeting was welcoming, informative, and very friendly. Our room was warm, comfortable, with a very soft bed and all we needed for our stay. Staff were all delightful, if a little lacking in basic info -such as custard being available with desert! They were, however, very happy to find out, or help in any way.
Stayed in April 2024
Reviewed: 4 April 2024
Julie
United KingdomBasically the building is in need of some investment and attention which one presumes is the businesss of Greene King. It is in a great position in the town with a team working hard to give great service
We have stayed at the Swan a lot over the years and for the first time in all the times we have been going we could really see the effort made to ensure great service on the part of manager - Mandy - and the staff. There was a real sense of a team working hard and going their best to give great service.
Stayed in April 2024
Reviewed: 4 April 2024
Erik
NetherlandsMatres could use an upgrade
Nice hotel and staff
Stayed in April 2024
Reviewed: 2 April 2024
Tom
United KingdomThe cot seemed to lack a mattress. Seemed very hard!
Great staff and location!
Stayed in April 2024
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