Agua Escondida, San Antonio de Palopó, 07001 San Antonio Palopó, Guatemala
#1 of 5 hotels in San Antonio Palopó
Guests' ChoiceBased on 10 hotel reviews
9.5Cleanliness
9.8
Comfort
9.3
Location
9.5
Facilities
9.4
Staff
9.7
Value for money
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 10
Reviewed: 19 September 2023
El
United StatesThe walls of our room were a bit thin and we could hear every detail of the family next door playing a loud video game until 11:00 at night.
We enjoyed our stay. The ladies did a great job cooking, and the front desk was very helpful. We loved the pool, hot-tub and kayak use.
Stayed in July 2023
Reviewed: 6 August 2023
Rohit
United StatesThe hotel is set in most beautiful location, the views are just amazing. The hotel staff was very helpful and friendly. It's an experience to stay in such hotel and location
Stayed in July 2023
Reviewed: 3 May 2023
Frederick
United StatesThere were signs the place was aging a bit, i.e. the bed were a bit uncomfortable on one side, the kayaks were functional but a bit worn, and place mats in the restruant should be replaced. A few other minor issues, there was no means to hang cloths in the room, there was no wifi in our room and although the restaurant food was above average, the menu choices were a bit limited.
Mario and his staff were outstanding. They were attentive, caring and trust worthy. They made us feel as if we were guests in their private home. The secluded location and view of the lake/volcanos were spectacular and the large fluffy pool towels for cool evening dips into the jacuzzi were a bonus.
Stayed in May 2023
Reviewed: 22 March 2022
Candace
United Statesthe restaurant was just ok. I would have enjoyed traditional Guatemalan cuisine as opposed to the mediocre American food that was on the menu. the staff at the restaurant were lovely and provided great service.
amazing views. very accommodating staff. comfortable room with lots of space for our family of 5.
Stayed in March 2022
Reviewed: 10 April 2023
Anonymous
United StatesI like the location, the experience taking a ride in a boat to get the hotel.
Stayed in April 2023
Reviewed: 1 August 2022
Gustavo
United StatesThere are no comments available for this review
Stayed in July 2022
Reviewed: 5 January 2022
Annie
GuatemalaThere are no comments available for this review
Stayed in January 2022
Reviewed: 4 January 2022
Luis
GuatemalaThere are no comments available for this review
Stayed in January 2022
Reviewed: 24 June 2021
David
United StatesThere are no comments available for this review
Stayed in June 2021
Showing 1 – 10
Puerto de la Cruz, Spain
Perth, Australia
Bursa, Turkey
Vasiliki, Greece
Coco, Costa Rica
Belo Horizonte, Brazil
San Jose de la Rinconada, Spain
Port Elizabeth, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content