During this instance they had fumigated the hotel to kill off mosquitoes (which is needed) but they had not informed us. Minor issue…

I always love staying here. Great views of Pana, centrally located to everything. The food is great, it’s clean and a lot of options available for its guest.

Stayed in August 2024

Location

Stayed in August 2024

It had no AC. But asked for a fan. Worked but wouldn't stand on itself.

Great location. I loved that it was close to piers and strip. It was very well kept and clean. The place is beautiful. Staff were great. I made a mistake with my reservation and they helped me resolve it.

Stayed in July 2024

EVERYTHING WAS OK

LOCATION, DESIGN

Stayed in August 2024

The check in time at 3 pm, there was only 3 tables at the pool, there was a horrible French family who took our table and towels at the pool on the first day the couple were creating too much trouble because of the table which was obviously not theirs, there was no staff standing by at the pool area.

Location was very nice, some staff members were extremely polite and nice. The kids loved the pool area with the big slider.

Stayed in August 2024

The room was quite stuffy with little/no ventilation but we solved this by asking for a fan which made it more comfortable. The mattresses and pillows were also not particularly comfortable.

The courtyards were very pretty, the garden was beautiful with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too. Staff were always very friendly and helpful and the food in the restaurants was good too

Stayed in July 2024

No ice machine. After ten o’clock , nothing to do or drink.

Beautiful

Stayed in June 2024

I liked everything.

The pool and slide were awesome. The restaurant had tasty food. The people were very friendly!

Stayed in June 2024

The only thing was they did had WI-FI available due to a blackout, but not a big deal. I still enjoyed my stay.

Servicen was excellent. Staff was kind and very kind. The restaurant food was amazing. Their steaks are very delicious.

Stayed in June 2024

After hours people were a little loud. I just closed my windows and enjoyed my stay and rested.

Breakfast was good. I enjoyed the atmosphere and the view! Customer service was great.

Stayed in May 2024

Rooms were smelly because of the bad air circulation. They should use AC. Breakfast wasn’t $8. I had group of people with myself and I had to pay for them more than $8. The restaurant balcony was closed. Most of the room are dark.

Stayed in May 2024

Restaurant prices were fairly steep

Gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool

Stayed in April 2024

I have no complaints.

I loved everything from the room to the patio and the pool.

Stayed in April 2024

The pool didn’t seem nice to me

The food and bed were awesome!

Stayed in March 2024

The shower.

The silence. Beautiful garden and the hammocks in the hallway.

Stayed in February 2024

Water was leaking from sink. Created water puddle. Housekeeping came & cleaned it up, problem solved. The town was loosing power while we’re there, so hotel as well. No internet connection while it was out. Hotel needs to invest in new mattress & pillows.

Great location. Lake front. Great views. Close to water taxi’s. On the main road. Easy access to many restaurants, pharmacies, shopping for souvenirs, mini convenience stores. There’s a restaurant on site. Pool w/slide. Many hammocks to relax in. Play area for kids. Eat access to the lake/beach area.

Stayed in February 2024

Food.

Food needs lots improvement. It was cold, salty and lack the flavors of the Antigua location.

Stayed in February 2024

I was held up from leaving because a towel was missing from my room. The towel they were looking for was never placed in my room before I checked in. I felt uncomfortable because I felt like I was Being accused of stealing it. I mentioned a couple of times that the towel was never in my room. Cleaning staff needs to double check and count their linens better. I also didn’t like that they questioned the cleaning lady in front of us and had her say she should pay for the missing towel herself. Horrible last 10 minute interaction with front staff right before I left.

The staff at the pool area was great at attending us and made our last day a great experience.

Stayed in February 2024

The rooms need air conditioning.

Loved how the entire hotel was filled with what Guatemala is all about.

Stayed in February 2024

First floor rooms toward the front get a lot of traffic and noise

Kid Friendly

Stayed in February 2024

Sometimes too noisy

Location and the garden and the view on the lake

Stayed in December 2023

Nothing

Location. The sauna, and the views

Stayed in October 2023

Internet not available, front staff, not very informative.

Well manicure

Stayed in August 2023

No complaints

Location views snd restaurant

Stayed in June 2023