Front desk staff was slow and totally distracted. Infact she would lose the thread of conversation midway and start gazing at her colleagues. It was sort of funny:) The woman with the welcome garlands and tilak came upon us from behind and applied Tilak and garlands in a most awkward position, even burning her elbow :) in the meantime, check-in lady had counted my cash thrice and was still confused. She called to her colleague to pass something from the next desk at which he sat idly gazing into space and was so lost that he didn't even hear at 5 feet distance. All in all It was a most tedious albeit hilarious check in:) The cleanliness of the room was not upto the standard we expect of the Taj.

Grandeur and location. The facade of the hotel is most remarkable!

Stayed in May 2024

Excellent location, excellent ambience, excellent hospitality and excellent staff.

My dream came true to stay in the Taj Palace, which is heritage monument and the pride of India.

Stayed in May 2024

Checkin was cumbersome

Over all ambience

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

Wonderful and historical place Such a pleasant staff and nice ambiance Memorable experience of my life 😃

Stayed in May 2024

nothing

amazing service and decoration

Stayed in May 2024

Nothing

This hotel is a must in Mumbai. It’s is a holiday and an experience all in one. The history tour, the meet and greet, the welcome. The attention to detail is beyond words. The staff are so kind and helpful if there was an 11 I would give it. The afternoon tea was fabulous, amazing, what an experience. I would love to do it all again

Stayed in May 2024

Nothing

The beautiful building and its history.

Stayed in May 2024

Nothing

We had been to the Taj before and knew what to expect - a fabulous hotel, wonderful service, centrally located with a marvellous pool - which they try hard to keep peaceful!

Stayed in April 2024

* The hotel room temperature was set to 18°C - we immediately set it to 24°C. * The Concierge did not have great offers for a tour to the Elephanta caves. The private boat offer with a speed boat was a bit too expensive. The other option was to have a guide but buy all tickets etc. ourselves. Finally, I booked a tour online from GetYourGuide which worked well. * After we checked in at 12 noon, we were unable to reserve a table for us at the Lebanese as well as the Chinese restaurants - which was somewhat disappointing. * After our dinner, the server forced 4 scoops of ice cream on us even though we said we did not want it.

Breakfast was excellent in terms of the spread. The Indian filter coffee was underwhelming. The high tea in the afternoon was very good - however, the Sea lounge and in particular our table area was very cold due to being right below the A/c vents. Since we were celebrating my birthday, the staff gave us a surprise with a cake (because we had two rooms, they gave us 2 cakes which was a bit too much). The cake was delicious. Dinner at the Shamiana Restaurant was good (some dishes very good, others okay). The staff were very polite and helpful - so high marks for service.

Stayed in May 2024

The club lounge was limited in its offering for afternoon tea and cocktails. Other hotels I have stayed at have more variety and make a greater effort. The ambience in the lounge was dark and closed. Other club lounges at various hotels do more to brightern up the look and feel and have great views.

The general ambience was great, staff were always helpful and the pool was very good. Breakfast was amazing.

Stayed in May 2024

Unfortunately, we slept next to a supply room and a fan kept us awake half the night.

The ambience is a dream. The staff is very friendly. Our every wish was fulfilled. Unfortunately we were only allowed to stay one night because we were on an Ultimate World cruise. We would have liked to have stayed longer.

Stayed in May 2024

An evening casual bar with gentle music like in the lobby would have been great eg. Similar to poolside but in the lobby or air conditioned area.

Staff and location

Stayed in May 2024

Nothing

Heritage look

Stayed in May 2024

The horrible experience due to hacking of the booking.com online platform. The second time that I was exposed to phising

Everything

Stayed in May 2024

I believe there's room for enhancement, particularly regarding the televisions provided in the rooms. Given the prevalence of Smart TVs in the market for quite some time, guests often find themselves more accustomed to this technology compared to traditional cable television. Smart TVs offer guests a wider range of options in terms of what they want to view.

Staying at the Luxury Grande Room City View at Taj Mahal Palace Mumbai was an unforgettable experience that exceeded all expectations. From the moment I stepped into the grand lobby, I was enveloped in the timeless charm and elegance that the Taj Mahal Palace is renowned for. The room itself was a sanctuary of luxury and comfort. The spacious layout, adorned with plush furnishings and tasteful decor, provided the perfect blend of opulence and homely warmth. The city view from the room was simply breathtaking, offering a mesmerizing panorama of Mumbai's vibrant skyline, especially enchanting during the sunset and evening hours when the city lights come alive. The attention to detail was impeccable, with every aspect of the room meticulously curated to ensure a truly indulgent stay. From the luxurious linens to the state-of-the-art amenities, every comfort was thoughtfully provided for, allowing me to relax and unwind in absolute luxury. The service at Taj Mahal Palace was exemplary, characterized by warmth, professionalism, and genuine hospitality. Whether it was the friendly greeting at check-in, the prompt assistance from the concierge, or the impeccable room service, every interaction was marked by a genuine desire to ensure my stay was nothing short of perfect. The hotel's dining options were equally impressive, with a tantalizing array of culinary delights to choose from. From sumptuous Indian delicacies to international fare crafted with finesse, each meal was a gastronomic delight that left me craving for more. Beyond the confines of my luxurious abode, the Taj Mahal Palace also offered a plethora of amenities and experiences to enrich my stay. Whether it was a rejuvenating spa treatment, a refreshing dip in the pool, or a leisurely stroll through the hotel's beautifully landscaped gardens, there was no shortage of ways to unwind and indulge in luxury.

Stayed in April 2024

That I haven’t given the same booked room

Like everything

Stayed in April 2024

Nothing

Excellent location and excellent service and staff

Stayed in April 2024

Nothing

Everything as usual

Stayed in April 2024

Obviously very crowded across from the hotel as a big tourist attraction Could see how Mumbai is from hotel window

We entered into the most beautiful hotel we had been to From check in and the polite welcome by all thestaff to our sea view room The hotel is beyond I had ever imagined Hope to come back again.

Stayed in April 2024

Most incredible hotel stay I've had on a long time, I felt treated like a king. The buildings are magnificent, the pool area was very relaxing; the overall experience felt really special

Stayed in April 2024

Beautiful hotel, not old yet steeped in history, it was a pleasure to get to know it and my thanks to the wonderful staff. Food and drinks were excellent also. Well located also, with shopping nearby and transport options all conveniently nearby.

Stayed in April 2024

Restaurant service needs to be 5 star.

This was my forth visit to the hotel but this was good but also maybe the worst out of the 4, breakfast was not the best on this occasion and was unable to get booking in Golden Dragon. I think maybe the management need to keep more of an eye on things and become complacent about there high standards they should be always achieving because you are a high end hotel and that's what the guest pays for.

Stayed in April 2024

It was the most wonderful experience, we were so well taken care of, and as part of the Club Room, you get access to hi-tea and cocktails which really added to the whole experience. Take the Taj heritage tour! It's 120 years of history told by historians, who have worked at the Taj for more than 40 years. We also had hair services at the Taj Salon, and the service was impeccable. The pool was relaxing and so beautiful. And the best part of the Taj, the staff! Unbeatable service, that made us feel like family coming home.

Stayed in April 2024