Largo Porta Nuova 12, 24122 Bergamo, Italy
#19 of 28 hotels in Bergamo
Guests' ChoiceBased on 718 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
9.3
Value for money
8.1
Free Wifi
8.8
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: August 11, 2025
David
United KingdomSmall beds and shower over bath. Not easy for older people.
The parking was very convenient and the dinner in the restaurant was exceptional. Clean throughout
Stayed in August 2025
Reviewed: August 11, 2025
Magdalena
NetherlandsEverything was perfect
Absolutely amazing place to stay great location 10 min walk from the train station a lot of restaurants around 1 min walk from the hotel there is a bus station to the airport. The hotel is very very clean I mean spotless! The biggest surprise of this hotel is the receptionist (Giulio)very nice,polite, and also helpful. He should be promoted to hotel manager because he does all the work with his behavior, for which I am very grateful because our stay was very short but in a nice atmosphere. I recommend this place 100%
Stayed in August 2025
Reviewed: August 8, 2025
N
United KingdomThe whole experience from checking in to checking out all the staff were amazing the receptionist the lady at breakfast and the waiter in the restaurant very professional
Very clean great breakfast we even tried the restaurant, which was very, very good food
Stayed in August 2025
Reviewed: July 26, 2025
Sarah
United KingdomJust a minor thing - the aircon was quite noisy.
Very friendly staff - greeted with a smile from the gentleman on reception and the main lady in the breakfast room was keen to help. A lovely selection of Italian pastries and cakes with hot drinks.
Stayed in July 2025
Reviewed: July 26, 2025
Adina
NorwayThe breakfast is ok, but I did not like the coffee.
Clean place, well-sized room. Public transportation connection to Città Alta and airport - not far away (100 m). The hotel is located in a shopping area. The personnel is nice.
Stayed in July 2025
Reviewed: July 24, 2025
Trevor
United KingdomParking if needed is a little expensive.
Air con, beds and staff.
Stayed in July 2025
Reviewed: July 24, 2025
Pascal
SwitzerlandFriendly personal, direct parking, close to the center
Stayed in July 2025
Reviewed: July 22, 2025
Nicola
LuxembourgNice hotel with great facilities.
Stayed in July 2025
Reviewed: July 22, 2025
Marco
United KingdomEverything was perfect
The location was perfect. Very central, a short distance from the train station and funicolare. Close to bars and restaurants. courtesy kits were provided containing items for shaving, make up removal, toothbrush and toothpaste, soaps, hair conditioners, sewing kit. A chocolate on the bed and a welcome drink at the bar with some nibbles. The room was on the last floor, bright and quiet.
Stayed in July 2025
Reviewed: July 21, 2025
Målfrid
NorwayVery helpful and nice people working at the hotel.
Stayed in July 2025
Reviewed: July 20, 2025
Raluca
RomaniaThis hotel was a very pleasant surprise in the charming atmosphere of Bergamo. I had just come from a very unfortunate experience in Barcelona, and I started thinking that perhaps three-star hotels had declined all over Europe. Not at all! I found an elegant and quiet hotel, even though it’s located on a main street, with a wonderful breakfast offering fresh and carefully selected products. The staff were kind and helpful, and the hotel provides a welcome drink—which unfortunately I didn’t manage to enjoy, but I’d like to take this opportunity to thank them nonetheless. The toiletries were also remarkable—more numerous and diverse than anywhere else. I don't recall ever finding makeup remover in a hotel before. In other places, even those rated four stars, you're lucky if you get a little body lotion. The only downside was that noises from other rooms could be heard—of all kinds—and depending on their nature and intensity, they could even wake you up in the middle of the night. Of course, this also depends on the courtesy of the guests.
Stayed in May 2025
Reviewed: July 14, 2025
Atta
Swedenold tv
great location and price
Stayed in July 2025
Reviewed: July 14, 2025
Helen
United KingdomClose to bus station and walking distance to centre. Affordable taxi to airport.
Stayed in July 2025
Reviewed: July 11, 2025
Kaye
IrelandHad to.leave early for airport on departure day , missed my breakfast that I had paid for
Excellent friendly helpful staff. Beautiful food . Great location .
Stayed in June 2025
Reviewed: July 10, 2025
Andrew
IrelandConvenient and satisfactory. Couldn't fault anything
Stayed in July 2025
Reviewed: July 7, 2025
Paul
IrelandNothing
Great rooms in a great location at a very reasonable price. Staff were really good too
Stayed in July 2025
Reviewed: July 6, 2025
Jennifer
United KingdomSome street noise could be heard when trying to sleep but it wasn't too bad. No kettle or iron available.
Clean room. Decent size for a single. Good location.
Stayed in July 2025
Reviewed: July 3, 2025
Cristina
PortugalDue to our flight being canceled, we urgently needed a place to stay for the night and chose this hotel. However, I would like to express my dissatisfaction with the short duration between check-in and check-out. We checked in at midnight and had to leave the room by 11 a.m., which gave us very little time to rest. I understand the hotel’s policies, but I believe that in situations like this, more flexibility with the check-out time would make the experience more positive and welcoming for guests.
Excelente localização e recepção!
Stayed in June 2025
Reviewed: June 28, 2025
Peter
United KingdomI didn't really find anything about the hotel that I didn't like tbh.
Lovely hotel in a great location within walking distance from the train station and to the old town via the funicular. My room was very spacious and comfortable, the restaurant was nice and served a decent continental style breakfast,the evening meals were also good. I would definitely stay here again.
Stayed in June 2025
Reviewed: June 27, 2025
Tracy
United KingdomNothing
Location and helpfulness of reception staff.
Stayed in April 2025
Reviewed: June 24, 2025
Ellen
United KingdomBreakfast not included
Central location
Stayed in May 2025
Reviewed: June 22, 2025
Karen
United KingdomPillows comfy bed lovely staff
Stayed in May 2025
Reviewed: June 21, 2025
Georg
LiechtensteinGreat 3 star hotel, nice location, clean rooms, nice bar, very helpful staff
Stayed in June 2025
Reviewed: June 21, 2025
Zoey
United KingdomBar closed a little early on evenings
Rooms spacious comfy beds & lots of toiletries extras provided. Location perfect.
Stayed in June 2025
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