Room was too hot during day and night. There was no way to adjust the temperature besides opening the window, but this way we would here the noise outside. (We were facing the street and a river) every night we had to struggle to cool ourselves and kids down. We had dinner once in the hotel, we waited in front of the reception but there was no staff coming to greet us even if they saw us. At the moment there was only one table with guests. After few minutes a staff came to us and told us we have to wait for 10mins for them to settle. With tiring kids we don’t have alternative but to wait. Otherwise we would have left already. Foods were in average and a bit over priced.

The staffs we met were all friendly and supportive. Location is not far from center (12-15mins walking). Breakfast was good with various selection. Our family room has big space for kids to play around.

Stayed in April 2024

Nice clean hotel, Friendly staff. Very good breakfast. Fantastic location.

Stayed in April 2024

We should have stayed longer Room was a little warm, AC wasn't working I think

The staff were so friendly and attentive, it was my partners birthday and they left us up a bottle of prosecco and small cake. We couldn't have been looked after better. The breakfast was delicious and very comprehensive. Everything from hot food to cold meats to Haribo gummy bears, they had it all. Aqua aerobics is on at 8:00 we joined in, it was lots of fun. The instructor was very good and was able to give instruction in English so we could follow.

Stayed in April 2024

Too hot in the room, especially the bathroom

Breakfast excellent Staff friendly

Stayed in March 2024

The heavy celebrations on 1st January. We had a 3 year old and I couldnt sleep with the noise and smell of smoke coming through the doors! Also we were quite disappointed on how meat is cooked. It was never tender.

Hotel nicely decorated. Professional staff. Restaurant can be booked for the evenings. Family friendly. Entertainment every night during dinner. The staff became like family. Help was always offered. Requests were always met. Beautiful sunset views from the reception area. Organised activities in the hotel.

Stayed in January 2024

Temperature was too hot in whole hotel

Stayed in January 2024

Only thing that disappointed us was Dinner...well steak was noooot good at all...i had burger that was raw inside, desert was awful ( apple strudel and ice cream).

The room was nice and clean, breakfast was excellent and tasty. spa was wonderful, i had pedicure and it was done perfectly, my husband had massages, he was very happy. Location is perfect just 5 minutes walk to town.

Stayed in January 2024

Our room was a bit small for 4 people and the additional beds for the kids were not comfortable. We did not have a light in the hallway. We also did not like that we had to pay for the spa an additional fee.

The hotel is amazing. We were there for Christmas and they have thought of a Christmas lunch (which was very tasty and with classic music) and other events for the kids. We also tried the spa, which was small, but it offered a whole experience with some products and tips what to do. The center of Riva del Garda is walking distance and wonderful for short walks. We also liked a lot the bakery, which is part of the hotel.

Stayed in December 2023

The air vent in the bathroom only works on scheduled time by them . So if you take a steamy shower or do your business it all stays there for hours . Very inappropriate .

Very clean. Also the extras , the hairdryer was amazing and water pressure in the bathroom unbelievable . Great for after the spa when you want to shower quickly and relax . Massive bed and super comfy .

Stayed in December 2023

Just a few minor things like screaming kids in the welness.

We had a fantastic stay! Mirko is someone who works at the bar/restaurant, he made our stay the best. Always so kind and helpful so please go here and enjoy a warm welcome from Mirko <3

Stayed in October 2023

The inhouse dinner restaurant is not adequate. It was a rainy day, we queued for 20 mins only to be then told we could not be seated for another hour (they could have told us right away).

Excellent breakfast, nice facilities.

Stayed in September 2023

Wonderful place great food great stuff great spa

Stayed in October 2023

The sauna was not working. There was not soap in the bathroom dispensers.

The staff and breakfast.

Stayed in October 2023

This isn’t about the property, we barely used the facilities because we were too busy going from town to town during the day.

The location was great, a five minute walk into the centre of the town

Stayed in September 2023

If I had to change one thing it would be the shower, the one in our bathroom just needed an update.

A fabulous hotel with fantastic facilties and lovely welcoming staff. Perfect location within walking distance of the town centre. Lovely pools indoor and outdoor.

Stayed in September 2023

Nothing everything was spot on. The only thing that can be difficult is parking. There is plenty of space to park and even has a garage but as the hotel was full the parking was a struggle sometimes.

Everything! Best hotel I have stayed at. The breakfast was the best I have experienced, love the fact that you have a juicer and fresh pancakes in the morning. The spa was also a nice extra when the weather was not good. Staff were friendly and attentive, good welcome. Everything has been thought of at this hotel, would definitely return. The location is perfect, in a quiet area with good views but close enough to walk to the centre.

Stayed in September 2023

Not enough options for plugs (converters to UK ones)

Lovely spa and excellent breakfast choices. Friendly staff

Stayed in September 2023

Internet no strong signal at our room

Spa

Stayed in September 2023

Parking filled up every night

Location, pool, clean, nice staff

Stayed in September 2023

Very good location, available parking space, nice and clean room.

Stayed in August 2023

The beakfast was great!

Stayed in September 2023

Front staff could been more friendly. Dinner restaurant wasn't good

Excellent breakfast Close walk to town Clean, wonderful spa

Stayed in September 2023

the room doesn't have a trash can. the kids club closes at 6pm. the dinner at the restaurant wasn't delicious at all..

The room size is perfect and has nice views. The breakfast is good. The indoor pool in nice. The hotel location is close to center and lake.

Stayed in September 2023

Breakfast was extensive. You should improve the quality of the fruit. Check in staff especially, Georgia was wonderful

Stayed in August 2023