Just been recently re-decorated. Clean, modern, welcoming. Lovely comprehensive breakfast with fab friendly staff. Happy hour with free glass of Prosecco at 5pm! Great base to discover Lucca from.

Stayed in May 2024

This hotel is in a great location for visiting Lucca with great access to the city center. Also, it is a short walk from the train station. The staff here were very helpful.

Stayed in April 2024

Nothing

Great location, great breakfast, good value for location, afternoon aperitif

Stayed in April 2024

This hotel is located just inside the wall, so there was easy access to restaurants, shops, and historical sites. The room was clean, bed comfortable, staff friendly, and breakfast was great. Our 3rd stay there…. A great value!

Stayed in April 2024

We thought the pillows were a little too firm.. but probably some people like that! No problem!

The breakfast was wonderful, and the ladies who served us were exceptional! The staff at the desk were the most consistently polite and sweet and helpful of any place we’ve been. The window of the room was fantastic. We don’t expect a large room in Europe.. it was just right. Quiet and comfortable. We also loved the hot tub!

Stayed in April 2024

The bed had no headboard so it was not comfortable to sit in to watch tv or be propped up while sleeping. I would have preferred shampoo in the bathroom and not just body gel. Also I did not like the old fashioned Italian wall mount hairdryer. Not deal breakers though.

Beautiful hotel in a great location for sightseeing. The staff is friendly and helpful. The morning breakfast is fantastic! Large amount of food choices and all delicious. Great coffee too. Our room was in the tower annex which was interesting. The room was large and clean. Bathroom was large and nice. Plenty of counter space. Overall hotel stay was very pleasant and I would recommend. Hotel had bikes for guests and that was nice for riding up on the wall.

Stayed in April 2024

I can't think of a single thing that could have been improved on.

Everything was perfect from the moment we walked in. The staff were friendly and very professional. The room was perfect for a one night stay and the location was exceptional. It was the "little extras" that made this place remarkable; the free cafeteria, the complimentary prosecco etc. We would never consider anywhere else in Lucca should we require accommodation there again.

Stayed in April 2024

View from room.? Eeek. Inconsistency of friendly/helpful service on front desk.

Location.

Stayed in April 2024

towel heating rail not working

Good location, helpful staff

Stayed in April 2024

Nothing.

We have stayed here before, so we really like the convenience of the location within the walls, especially so as one of us was heavily pregnant this time! Reception staff very helpful and spoke to us in clear Italian so we could practice our Italian - not everyone will do this as it’s easier for them to switch to English. Good breakfast.

Stayed in April 2024

Great location in the city but on a quiet street. Free prosecco every day 5-7pm. Coffee machine and complimentary snacks during the day. Good outdoor space for relaxing in the sun or shade. Lovely breakfast.

Stayed in April 2024

Broken toilet seat (as only 2 night stay put up with it) and couldn’t access air conditioning

Great location, friendly staff , room was nice

Stayed in April 2024

Nothing in particular, cramped showers may be a problem for obese guests.

Excellent location, great breakfast, friendly staff, 5-7pm availability of free prosecco and all day availability of coffee and tasty snacks made it special to return to the hotel after an excursion

Stayed in March 2024

nothin.

Friendly Staff. Good Breakfast. Safe car parking. Location next to center of town.

Stayed in April 2024

Wonderful hotel made very specially by a free glass of Prosecco every evening and snacks available during the day. Lovely roof terrace to sit and read. Everything was great about the hotel

Stayed in April 2024

Rooms - small but adequate.

Location great within city walls - excellent breakfast - complimentary coffee in the foyer all day. Complimentary cava at 5 pm. Helpful staff who recommended a nearby restaurant which was excellent. I would return.

Stayed in April 2024

Rooms are a bit small and on the dark side, with not a lot of storage space.

A wonderful hotel: great location, very friendly staff (at the reception and at breakfast), the "happy hour" with prosecco and free coffee/tea and snacks all day were much appreciated. There are even bikes available for free, though they are not very well maintained. Breakfast is very big and diverse.

Stayed in March 2024

We loved everything!!!

Excellent location, amazing service of the staff and a delicious breakfast!!! We enjoyed every minute of our stay and will definitely come back!!!

Stayed in March 2024

Pillows

Location, lovely staff, large room

Stayed in March 2024

We liked everything

Front desk very friendly and helpful. Happy hour was awesome and a great way to meet new people.

Stayed in March 2024

Room B shower wouldn't warm up just after 7am but did after around 8.30am which was disappointing

The lady on reception, the breakfast and the aperitivo from noon until 7pm. Also a lovely lady at breakfast

Stayed in March 2024

Difficult to drive to hotel if not familiar with Lucca's car restrictions. Does not have much parking.

Very nice large family rooms.

Stayed in March 2024

Nothing

Great location, 10 mins walk from the station. The hotel and rooms are newly refurbished and we arrived on their first day of reopening. Staff are super friendly and helpful, the room was very comfortable, and the breakfast excellent. They also offer some free drinks between 5-7pm. Would highly recommend staying here - you won’t be disappointed.

Stayed in March 2024

Good location friendly staff.

Stayed in January 2024