Breakfast was so bad and simple

Stayed in April 2024

There were 2 seperate matreses and they were slipping all the time a part and creating hole in middle.

Mostly everyhing was good

Stayed in March 2024

The breakfast was poor.

Nice warm room and clean.

Stayed in April 2024

The room was riddled with mold : bathroom walls, bedroom walls, ceilings, inside bathroom drawer etc... The towels smelled of vinegar. When showering at busy times, we ended up with no water pressure at all or changes in temperatures. The shower head was a full of limescale with created a lot of water splashing in all directions. There was a strong smell of sewage in one of the breakfast room. From our bedroom, we could also hear everything that was going on in the hallway and there were quite a few church bells ringing right outside our window early in the morning, so I'd recommend bringing earplugs if you want to sleep past 7am !

The location was ideal, just 2 minutes away from Piazza St Marco and there were many restaurant options nearby. 24h reception meant we could check in late even though our flight got delayed. The staff was lovely, especially the breakfast and housekeeping staff. The bed was also firm and very comfortable ! The breakfast was simple, but we were very happy with it. We were able to leave our luggage at the hotel after checkout (although it wasn't in a secured, enclosed space) and use the reception bathroom which came in handy!

Stayed in April 2024

I didn’t like the specific smell in the room , so you have to open window for a long time, didn’t like the lights , so the room was dark in the morning and in the evening, which was not comfortable.

The hotel is in great place , little bit far from train station if you decide to walk from station to the hotel. It has near market if you need, little cafes and restaurants to grab some drinks or food. Hotel is small , bathroom and room were clean , but it hasn’t phone for call the desk , the room was noisy in the night you can easily listen neighbors coming to their rooms. You have breakfast included which is nice option!

Stayed in April 2024

The room was located outside the hotel building, the entrance was from an unpleasant street The towels were clean but smelled bad

Hotel very near to St. Mark's Square Comfortable beds Clean bathroom

Stayed in April 2024

Staff was ok. But they were not willing to give advices about hype restaurants and surroundings. They evaded my questions, ignored to make suggestions

Good location with good price

Stayed in March 2024

The first room that was provided to us was on the top floor so it was very hot and turning on the ac didn't help as they have a centralized AC and they hadn't turned that on. Luckily we were visiting on a weekday so we were able to get another room.

The location of the hotel was nice, staff was polite and understanding.

Stayed in March 2024

Lights were random. No plug for bath? Tv small had see. Not that we used it much. Not a lot of interaction from staff. Eg tourist info maps general help.

Good location. Bed comfy big. Clean. Continental brekky perfect.

Stayed in March 2024

Service fronm the receptionist for just 1 pillow.

Hotel is nice and COSY however all we asked was for an extra pillow since they are very thin and we have nech and back issues and it was like asking for the presidential sweet. Litterely no sir we dont have. ( one Big Man like me ) actually tried to look for one but said he did not find or know for any but we meet another 3 receptionst ( hardley at the desk ) just No we dont have. Its all about a pillow !!! But for us meant alot as we slept bad for 3 nights.

Stayed in March 2024

Great location!!

Stayed in March 2024

The hotel room was located 250-300 meters away from the main building, making it inconvenient to access other facilities such as the reception, kitchen, and dining area. As a result, I found it inconvenient to walk back and forth, especially when requesting additional towels or breakfast while still in their pajamas.

Location

Stayed in March 2024

Some of the breakfast staff were quite rude

It is a great location

Stayed in March 2024

I would have liked to have some eggs for breakfast. Staff was helpful and very nice in general but there were some notable exceptions (saddly). I once asked for lights to be turned on at the lobby (where the breakfast is served), during the evening, so that my kids could eat something before going to bed. The answer from the guy at the counter was "no, we shut them off after 11:00 am and we cannot turn them on afterwards". This is a strange answer. I thought hotels were a service-oriented business. The area was very dark. In another situation, I asked another guy (one of the older ones) at the counter if there was a trashcan so that I could put some trash in there (a small bag with orange peel). The guy litterally escorted me out of the hotel and indicated me to walk (while raining) towards a nearby bridge to find a public garbage bin on the street. I asked him why he could not put that trash in the trashcan below the counter and he replied "because I have just changed the trash bag". Strange answer again. Every other employee was glad to tak my trash and put it inside the trashcan below the counter without making an issue out of it.

The hotel is very well situated. It is a 3 minute walk to St Mark's basilica and a 5 minute walk to the Rialto bridge, which is wonderful. Breakfast is OK, good enough to start the day. The staff managing breakfast were very helpful and efficient. The room was surprisingly big by european standards. We had a triple room and everything needed was there and working properly. Everything was sufficiently clean as far as I am concerned. Particularly, the room was cleaned every day: bed sheets/clothing were changed each day regardless of their state (this is rarely the case in Europe, for this hotel category). Overall, the experience was good in this establishment.

Stayed in February 2024

Friendly staff Large room with modern bathroom Excellent location

Stayed in February 2024

Breakfast is quite poor, no bread, no vegetables, no selection of food, no batzim for breakfast. Towels and shampoo are not changed in the room if you don't ask the staff.

The room is special and the hotel is in the city center.

Stayed in February 2024

The room seemed nice and clean I think there is something in the room/bed (some sort of insect) that bit us while we were asleep. My friend had bites on her arms. The area near the lift also smelled like rubbish after breakfast until the evening time (I think they take the bins out after breakfast but the smell shouldn’t linger for that long).

Cleaning staff and reception staff are lovely! Breakfast has lots of negative reviews but is actually okay (considering it was free when we booked using Booking.com). The room was clean and comfortable. A little bit dark/little natural light but lots of lamps to help. Hotel is very central, just a short walk from St Mark’s Square.

Stayed in January 2024

There is nothing to mention.

Apartment rooms were good, big with good heaters. The location was good, easy access to toruist spots. The breakfast was good with few options to choose from. We were family of 4 adults, were alloted two room apartments. Overall, it was a nice stay for us. Recommended for couple/family travelers.

Stayed in December 2023

Waitress in charge of breakfast was not friendly at all and breakfast was very poor!

Location and cleanliness

Stayed in January 2024

The floors in the room were dirty and never cleaned. Overa;; the room was tidy, except for the floors.

had the same breakfast every day. Wasn't bad just some change would be great. Overall it was ok. The staff was very friendly. No healthy options

Stayed in January 2024

1) small lift, narrow hallways, it was difficult to carry our luggage. At least, there was a lift. 2) furniture a bit old and dated. 3) on our check out day, 1/2/2024 morning, the young male staff member at reception was not too helpful when we asked to call for a private water taxi. He said "None available anymore, cannot call within 1 hour. Just go to Piazza and try your luck!" It was the Filipino kitchen staff who suggested the many ways to get back to S Lucia train station.

1) location, near Piazza S Marco, walkable to many restaurants and shops 2) came w complimentary simple breakfast. 3) one of our rooms, the triple room of our sons had a view of the famous Venetian red rooftops. Sharing pics of outside and lobby (from internet search) and bedroom (own pic)

Stayed in December 2023

Location is very handy.

Stayed in January 2024

A few things that I lived with, but for future guest could be better: 1. The getting from the hotel entrance to my room, I had to take the elevator to the second floor, then walk a hallway and then descend steps to another corridor where the room was located. I know Venice is like that but ask at check-in. These room numbers start with 150. 2. The lighting in the room was poor, they could use more / stronger light bulbs/light fixtures. My room had two windows overlooking the street, so it was nice to open the curtains to let light in the morning. The decor was typical Venice, dark colors, but after 2 days I got used to it. The TV was small, but it was OK. 3. The staff in the front desk was not as nice, especially at night. I think it is because people come and go ALL NIGHT LONG. At least from my room I could hear the front sliding door open and close at all times in the night. 4. The included breakfast was nice, but it had the SAME stuff every day. If you stay say 5 days, you have to be mindful of this and mix it up; say day 1 have cheese and ham sandwiches (nice), day 2 have cereal, etc.

The location (a few blocks from St. Mark Plaza) was great and centric to all attractions. The room and bathroom were cleaned each day. The breakfast staff was very nice and helpful. The breakfast was included in the room rate which was great.

Stayed in December 2023

The toilet splash was broken and the water was running through but could be fixed by splashing once more. We loved the room anyway!

The location of the hotel was excellent and we really did love the breakfast!

Stayed in December 2023