the breakfast is very low( Serving and veriety is poor. the breakfast is till 10:30, but at 10:20 everything is being already collected and than unhappy face waitress is angry with u for coming so LATE…

everything was clean, the personal at the reseption super helpful and friendly

Stayed in June 2023

Everything was perfect but perhaps if there's 1 thing that can be improved - I would say the wifi can be enhanced. It was intermittent and I end up using my data plan.

During our Italy trips, we had stayed in a number of 4 stars hotel but none were as attentive as the Urban Market Hotel in Florence. My wife was impressed with their attention to details and excellent service. For example, this was the only hotel which make sure we have the right number of towels / slippers (there were 4 of us and previous hotels we had stayed in never gave us the correct number). The cleanliness of the rooms were also of a high standard, they always make sure the shoes were neatly arranged and they even found my son's earbud covering (despite us searching through the room). It's these little details which set them apart from other hotels. Summary of why we would highly recommend the Urban Market hotel: 1. Spacious and clean rooms - ample space for big luggages, toiletries provided were also of a high quality 2. Wide breakfast spread (cheese, bread, pate, fruits, yogurt, bacon, scrambled eggs, pancake, ham, several types of pantries and cookies etc.) - freshly prepared daily 3. Friendly staff - I would like to commend the front desk and kitchen staff who always served us with a smile and accomodated our requests for water refill, eating our buy-back at the lounge area, allowing us to have early access to the breakfast area when we have to depart early for our day trip etc. Thanks for going the extra mile to make our trip so special, we really appreciated it.

Stayed in June 2023

The breakfast was very satisfying. The baristas were excellent. The front desk clerks were very friendly and helpful. Thank you.

Stayed in May 2023

N/A

location is closed to train station and travel spot. Laundry service is a good deal for travelers.

Stayed in May 2023

Perfect location and breakfast was amazing!

Stayed in May 2023

clean comfortable quiet it was great! a little expensive but all of Italy’s accommodations were

Stayed in April 2023

room was a little small for the price and not much hanging facility.

good location with friendly helpful staff

Stayed in May 2023

Parking is a little challenge and the road is congested but it is very close to the centre so we didn't really need the car so left it at a parking lot close by.

Great location and very nice hotel with good staff.

Stayed in April 2023

Location, Cleanness, Friendly staff, comfortable beds

Stayed in April 2023

The room was small, shower was very small.

The property was very close to the train station and all the sites as well. The gentleman at the desk in the evening was very nice.

Stayed in May 2023

the room was incredible! the breakfast was incredible! the staff was incredible!

Stayed in April 2023

Hotel with good location, very good breakfast and server by very attentive employees.

Stayed in April 2023

nothing.

very close to the train station, staff were amazing, clean and comfortable room. very close to restaurants and cafes. The market is close as well. We will definitely book here again when in Florence.

Stayed in April 2023

TV was not working properly

The room was so comfortable

Stayed in April 2023

Nothing special

Good place and good facilities.

Stayed in March 2023

staff was perfect for both shift they are so friendly and helpful

Stayed in April 2023

Breakfast not great not much options

Location - amazing close to train station, walk to main sq far but walkable Room - big and comfy and clean Staff - outstanding, want for nothing so helpful

Stayed in April 2023

The walls are somewhat thin, so you can hear your neighbors talk or take a shower. The shower tub didn't drain well, even after mentioning this to the desk.

Great rooms with excellent housekeeping. Friendly staff and superb breakfast. Very comfy beds and the location could not be better.

Stayed in March 2023

The location of the hotel is excellent, easy transport from the airport, all the sights of Florence are within walking distance. Friendly staff ready to advise and give the necessary information. Our room was modern, comfortable and clean.

Stayed in March 2023

The shower cubicle was a bit too tiny for the rain shower and it was tricky to wash my hair!

This hotel is in an excellent location. It’s quiet at night and the rooms are really comfortable. The staff are so friendly and helpful and spoiled me on my birthday with a song, cake and candle at breakfast and a bottle of Prosecco and chocolates left in the room! Really clean and stylish throughout and a great place to relax.

Stayed in March 2023

Nothing to fault. Everything was great.

The staff are very hospitable and friendly, they go above and beyond to make your stay comfortable. The location is very conveniently located, near the train station but sufficiently far enough from the rowdiness there. We stayed in the standard and deluxe rooms. Both have lovely decor and are well equipped, clean and well maintained.

Stayed in March 2023

The WiFi wasn’t as consistent or strong as I would expect from a property like this.

Excellent location; great breakfast that includes typical Italian options (meat, cheese, breads, etc.) and scrambled eggs, bacon or sausages, and pancakes, a fantastic fresh fruit spread, and an in-house barista to make coffee to order; soundproof rooms; friendly and helpful staff

Stayed in March 2023

Location

Stayed in March 2023

Nothing

Amazing staff made our stay great. Early checkin for and the kids, gave us treats and balloons. Very comfy beds good size of room

Stayed in February 2023

perfect location and friendly staff. very good breakfast

Stayed in January 2023