Friendly staff, great location with decent breakfast.

Stayed in February 2024

It is not ski in, ski out. However it is close to Happo (not the green runs - it’s a hike to the green runs) and you can use the shuttle service to get to the other mountains or the hotel will call a cab. It is a little bit out of the centre of Happo and where the restaurants are. It about a 10minute walk.

Staff were lovely and the room was massive. The onsen was nice and clean and the gear drying room was great.

Stayed in February 2024

Only minor, but breakfast only beginning at 7.30am was a bit late for us with a kid and those wanting to hit the slopes early. The location just outside town might not suit everyone, but we loved it.

Great hotel just outside the main Happo area- walking distance to majority of shops and restaurants (even with a toddler) although the shuttle service was handy at times. Easy walk with gear to the Nakiyama chair lift and kids park. Very helpful and friendly owners who go the extra mile to ensure you have a great stay. Excellent buffet breakfast. On site Onsen was very nice and relaxing.

Stayed in February 2024

Nice little hotel with very helpful people

Stayed in February 2024

The hotel needs updating which does not provide the best first impression. The location is out of Happo so be prepared to walk. The shuttle bus helps hugely but compared to other hotels, it is quite isolated.

The staff. The owners could not have done more to ensure that our stay was good. Shuttle bus, ski school and ski equipment support were particularly helpful. Outstanding is how I would describe their service. Cleanliness. The decor is old but the hotel and the linen is spotless.

Stayed in January 2024

the bathroom was a little small for us the beds were a little to firm for us

loved the friendlyness of staff and the location. loved the massage chairs, Onsen and Sauna! Breakfast was good

Stayed in January 2024

The hosts were lovely and answered any questions we had. They went out of their way for all guests, often shuttling people around to various locations. They organised various tours for us and helped organise our ski equipment for us.

Stayed in January 2024

breakfast is good

Stayed in December 2023

The dining room was not open for lunch and if u just wanted something if u were not heading to the slopes it would have been easier in house.

Rooms very clean and comfortable, staff were attentive and eager to help. Facilities including Onsen were great especially as I had not ever used one before. Suggestions given to us re eaterys etc in Happa were appreciated.

Stayed in January 2024

There was no usb in the room. The bathroom was a bit small.

The host were super nice and helpful. They recommended tips for us to travel smoothly around the area. They are very attentive to their customers.

Stayed in December 2023

Drying room for ski equipment is really nice. Homey & cozy like. The cafeteria is bright & you can enjoy the snowy view during your meal. There’s an elevator so no need to climb up the stairs

Stayed in December 2023

Place was near good location.clean and spacious

Stayed in November 2023

Comfortable room space. It’s a little bit old but very clean and classic.

Stayed in October 2023

Moderste but easy grade walk into town (approx 10 mins)

great place to stay in Hakuba, friendly staff with great local knowledge. comfortable, quiet location. hotel staff easy to organise trips locally

Stayed in February 2023

The property was a little far from the town centre to walk.

Owner and staff were very helpful and friendly. Great onsen.

Stayed in January 2023

The hotel is bit old and hasn't been renovated for some time. The hotel needs upgrading. The location is the main reason to attract skiers but still the hotel looks too old.

Stayed in February 2023

great location; friendly owners; nice hot baths; excellent buffet breakfast; free massage chairs

Stayed in January 2023

The location is not particularly convenient especially we did not ski at Happo where it suits more advanced skiers. Restaurants are not close without a car.

Keto San and his wife were exceptionally helpful. Firstly, our room had been upgraded knowing that we had 2 adults and 3 kids. Secondly, the couple assisted us to make reservations for dinner, drove us to the town and picked us up after dinner. Thirdly, they allowed us to use the microwave to heat up our food bought from Lawson and also used the onsen for a shower after we checked out. Overall, the hotel was clean and nicely run, service was exceptionally good, Keto San and his wife were super helpful and flexible. Kids enjoyed the stay so much!

Stayed in January 2023

The room itself - lacking mirror for dressing up, hooks for hanging stuff, shelves for things. There was a huge cupboard that didn’t serve much purpose as it was dark and very very wide.

The Hosts - Keita and Monica were great! Friendly and helpful. The breakfast was a good spread too. We had dinner there 4 out of 6 evenings and it was good - value for money. I like the onsen facilities too.

Stayed in January 2023

nil

the hotel has a nice homely feel, meals are nice

Stayed in December 2022

Location was great. Incredibly friendly, informative & accommodating host and staff. Shuttle bus to and from Hotel when required.

Stayed in December 2022

it is well located, though we visited outside the winter season, so it is super quiet and a little out of the way.

The manager was very helpful and even changed our BF from western to Japanese which were superb.

Stayed in November 2022

No outside public bath (roten-buro)

I enjoyed drinking wine seeing mountains.

Stayed in June 2021

Small onsen, but it was still nice!

It was obvious that property was well taken care of and that cleanliness is the main priority. Room was a great size with typical Japanese bathroom. Beds were comfortable, breakfast was tasty, and staff was extremely kind, and helpful. Monica's knowledge of English was much appreciated as we encountered language barrier earlier during this travel in different hotels. What I liked the most is that it seems like hotel was ran by family and that fact itself made my stay more enjoyable. Staff also helped us with shipping our luggage and they transported us to bus station at 6am! My husband and I look forward to coming back!

Stayed in February 2024