Unfortunately, I have sent several emails to solve the problem but none has been replied to my emails. That was really bad. Also, there is no water in the toilet for us as an Arab Muslims.

This is not first time to stay in this hotel. In general I like it. Very clean and comfortable. But as I said before that it is really wrong to put the bar in the entrance of the hotel.

Stayed in April 2024

When I complained about the defective hairdryer (working but the button not manageable in a normal way) the maintenance had to be called 3 times before appearing. Then the "repair" was that the button was stuck into the frame permanently and the unit to be started by the wall unit switch. That is not a repair, but a short-term solution. This is ok for a morning to be able to work with it - but in resume, the whole dryer should have been replaced, or repaired to the original functionality.

The breakfast was ok - I would wish for more selection for the cheese platter. The coffee machine a bit slow or not enough when more than 10 persons are present. Bar staff was agreeable and nice (your colleague from the west of africa notably very courteous and friendly).

Stayed in April 2024

Just the last night I'm not sure wether some sewage system was being worked on at night cos the smell was just overwhelming I couldn't sleep but apart from that I truly enjoyed my stay. Will highly recommend

I really enjoyed the fact that I could wake up and go for my workout at the gym and still get breakfast with the ever smiling Sandrine and her colleague (forgot to ask her name) ready to assist with the menu or anything I needed. The peace and quiet in my room, I really don't regret my 5nights here, value for money,oh yess... Thank you

Stayed in April 2024

The reception staff was very unpleasant. We waited a long time until someone from the bar actually went to look for the girl who should have been at the reception and after she came she had a very bitter atitude. Tottaly unprofessional. Also our friends room had the curtains with holes in them which was uncomfortable if you need to make dark in the room to sleep.

The room was big and clean, with good lighting.

Stayed in February 2024

Very nice location, close to the park and restaurants, beach not that far. Very helpfull personal on reception, especially Safaa and Asmaa.

Stayed in January 2024

Breakfast was expensive

Location

Stayed in November 2023

We got what was expected from a Novotel hotel. Location is great. Close to beach and train station

Stayed in September 2023

The room was clean but a terrible smell of smoke even if its a non smoking room

Good location Friendly staff

Stayed in August 2023

Location, quite, clean rooms, friendly staff

Stayed in July 2023

The service is awesome and the main reason to stay again. At the gym you have all what you need for a good workout and the pool is nice.

Stayed in May 2023

The service Personal was awesome. All the time very kind and supportive, it is the main reason to come always back to this hotel.

Stayed in May 2023

- Ate at the restaurant had one of the tagines - not very nice

- Really helpful and friendly staff - Room was large, with good furniture - Bed was large and comfortable - Great view from room - Good location - Breakfast was good, with a good selection of foods - Secure parking with friendly security staff - Hotel was clean and tidy - Restaurant was a nice place to be

Stayed in May 2023

Good

Stayed in February 2023

Smoking in the bar everywhere!

Location.

Stayed in December 2022

the service was bad. I gave them my dress and asked them to wash it urgently. but unfortunately they brought it next day evening 😕. I bought another dress for my occasion 😰

the location is very nice. breakfast was good.

Stayed in December 2022

Reception close to Bar (Some high sound music)

Clean Location

Stayed in November 2022

N/A

Amal at the front desk was amazing and extremely helpful!

Stayed in October 2022

Only 2 things I didn't like about this hotel and it makes it really too bad. First, is theopen bar in the reception, which I see really a big mistake. We have children and people drink there and smoking too. That really made me angry. Second, they do not have non smoking area in the lounge and restaurant. I can't believe it that they let any one smoke there although there are an open area outside but it is all same. The admin should do something about that.

The location is really good everything is near by, cafes, restaurants, park, shops and so on. The staff are sooooo friendly and very helpful. The room size is fine not bad at all and the bed really comfortable (take my advice, try to take room on the park side). The bathroom, it is very good but has no water for WC. The beach is not far away. Also, try hammam there it is amazing.

Stayed in August 2022

It could be very loud as there is a bar on the ground floor. We were on the sixth floor, so there was no problem but when you are on the first, second, third floor it might be really loud until morning.

We had a very comfortable day and night in the hotel and there is nothing to complain about! There is parking garage for free, the hotel is very close to the beach and the ocean and in the middle of the beautiful city Mohammedia at the same time. The pool is very nice and the breakfast ja a lot of varieties.

Stayed in July 2022

people are allowed to smoke indoors. Not healthy nor confortable for those who do not smoke

Stayed in July 2022

The area was a bit noisy, specially at night as loud music is played in the Hotel restaurants and if you are on the lower floor, you can hear all the noise on the street. Recommend to have noise proof windows on the lower floors. The entrance to the elevators area is with limited space. Recommend to have a dedicated individual to organise the crowd more effectively during peak hours.

All the staff were very helpful, supportive and smiling all the time. Ms. Asma at the reception was exceptionally helpful, a BIG thank you! The entrance had minimum steps to enter the Hotel, specially if you are traveling with special needs family member The rooms and bathrooms were clean, above average in Morocco Carrefour was only steps away and Paul café was very near as well

Stayed in June 2022

Friendly staff very helpful Good location walking distance to the beach

Stayed in May 2022

The price slightly too high for the value

The staff and the comfort

Stayed in April 2022

Good breakfast

Stayed in March 2022