Food Quality: Overall disappointing compared to past experiences. • Previously, the buffet was more varied and flavorful. • Pastries and breakfast items have noticeably declined in quality. • Lower-quality ingredients, especially chocolates, now being used. • Customer Service by Phone: No one ever answers the phone when calling from the room for help or extra items (like sheets).

Location: Great and convenient. • Pool Party: Fun and lively atmosphere. • Traditional Moroccan Wedding Animation: Unique and entertaining experience. • Comfortable Room: Cozy and pleasant stay. • Cleanliness: The hotel and facilities were clean and well-maintained. • Beach & Pool: Beautiful and relaxing.

Stayed in August 2025

The rules of the property weren’t respected people were so permissive no respect no patience nothing everyone was just trying to do what ever they like without any boundaries what makes the cohabitation very complicated because people were sooo savage plus pool not really clean I got an allergie all over my body because of it the property must improve cleaning and try to put more order in the hotel

Stayed in August 2025

Some of the staff were not professional... Especially the one who did the check-in with booking , he was ignoring all the visitors who made the reservation through booking

Food

Stayed in August 2025

There is no room service

Big clean and private beach

Stayed in June 2025

The place was maybe at 10% capacity but stuck us next to people making noise until 3am in the morning. There was no reason to put us next to people. Complete madness really. I also felt the staff, for a resort and Raddison, were not interested in helping or even being there.

Overall it was a picturesque property.

Stayed in May 2025

Very hard beds couldn’t sleep well, also a light in the room kept turning on and off at night at about 4 in the morning. Food was not that great for a 5 stars, I expected a bit more ( it was 6 out of 10 )

Calm in October, seems like a ghost town which was really good to calm nerves and remove stress

Stayed in October 2024

The food was not as expected, very poor choices and nothing special. The price is high and the stay was not a great value for what you get.

The location and the facilities are great.

Stayed in September 2024

We arrived to our room (1704) and there were guests there, who were naturally terrified when we stormed their room at 5h30! The new room (1018) had no towels nor toilet paper. The "Reception" button on the phone didn't work, so had to walk to Reception to get towels.

Friendly staff at Reception, considering we arrived at 5h30 A.M. Very comfortable room and fast internet (while it worked). Quiet environment and beautiful scenery. Cancelling our reservation at the Radisson Residences was quick and free, which was awesome.

Stayed in September 2024

The receptionist was really non-professional at the check in. The attitude, the manners and the language she used was absolutely disastrous. She gave us our room key with absolutely no mention to the amenities, buffet hours, restaurant, kid club, etc ... absolutely nothing. Like we only came to sleep and leave. Also, She was wearing regular clothes (no uniform) FYI : Check in time (frinday September 6th, 6:30pm). Food: Buffet choices for the main course were really limited with questionable freshness.

The general amenities The facility The night shows Food ( salads and dessert)

Stayed in September 2024

Not enough staff, Not clean at all.

Location Beach

Stayed in September 2024

Cleaning.

Location.

Stayed in August 2024

The lack of staff

The rooms were nice

Stayed in August 2024

They are much things to like than to dislike or rather to improve .. last year(2022) the restaurant seats were very clean yet this time the seats were very dirty .. I don't know why but I was surprised to see that . the inside swimming pool never get hot unlike the year before were I enjoyed a warm swimming experience at night . The sauna room lights are not working which I found it peculiar ,especially ; the Sauna room still working and getting hot.!!! also the showerrooms inside the indoor swimming pool ( which we use to clean ourselves before getting to the pool ) are not clean and you could see some insects inside .. Overall all , I think those small things could be a deal breaker for so many visitors but not for me .. Yet they can be fixed and enhanced for a better experience next time

Generally, I wouldn't say much because I have been in this hotel for the second time with my family , It was as I expected to be ..nice, comfy beds clean rooms and world class facilities... . Hmmm things I like this time : they took my previous comment in consideration and they provided a water boiler and set of tea and coffee , clothes iron inside the room and late checkout .. Yet , they still lack tooth brush and paste inside the bathroom and only one lone water bottle !!!!!! anyways its a good value of the money if you avoid peek season otherwise ...

Stayed in September 2023

Reception, Mosquitos, Repetitive Buffet,

Animation Staff

Stayed in September 2023

Reception wasn't reactive, I call it multiple time to send a tv technician No one answered I did ask the reception directly but no one came

Equipments

Stayed in September 2023

Everything

Nothing

Stayed in September 2023

The toilets wasnt clean...they were very very very dirty

The food...the room...the beach...the animation

Stayed in August 2023

Wonderful location، front desk staff incompetent as they insisted that reserving through booking.com exempts the guest from getting the rewards points.Luckily the GM promised to add the points. Breakfast was chaotic and hugely understaffed. Good size room but a bit dirty with a big spider web next to the main bed. Bleach marks on beige bayheoom towels. Facilities are wonderful. All in all the hotel was packed but suffers from lack of stuff and training.

Stayed in August 2023

You have to know that there are no options to order food a la carte so either you have to pay for the all inclusive or there are no options to eat . There are no options for half board or full board.

Good place for holidays

Stayed in July 2023

The food

Stayed in July 2023

Service Food Hygiene Comfort

Quiet peaceful location

Stayed in October 2022

Service was not up to standard. The room was not ready (checked in at 5pm). we had to leave our luggage by the door while they were finishing up. safe in the room was not working, was promised that they will fix it but nothing happened. We had broken glass on the floor at about 6:30pm one day, I went personally to the reception and asked them to send someone to clean the floor and was told that they will take care of it right away. the glass was there until the next day at 4pm!!! definitely not 5star quality.

Stayed in August 2022

This is far from 5* resort. The food was mediocre to say the least and repetitive. Was surprised not to find fresh juice, avocado or mango for breakfast, same low quality pastry every day, no a la carte restaurants etc.. The staff was mostly unfriendly and couldn’t bother to smile even after a simple thank you. The rooms need renovations which is pretty odd given the fact that resort had opened in 2021. We had a huge leak from the toilet seat and the whole room smelled like urine. No one bothered to fix that not even the housekeeping. Found dust and spider webs all over the room. Luckily we were there for only 3 nights. Not coming back and taking my money elsewhere (preferably out of Morocco). P.s. you will get more luck in finding a unicorn rather than a beach towel :).

Stayed in August 2025

The resort is slightly distant from the city.

The receptionists were very helpful, especially Mr. Majed. Additionally, the food was good and offered a variety of options.

Stayed in July 2025