Paper thin walls which made it very easy to hear what was going on in next door rooms during the night. Unfortunately was woken up twice and crazy hours. We were told to put room service tray / plates / glassware in the hallway, but later that evening and even the next morning when we checked out, it was still there and hadn’t been cleaned up.

Exceptional staff. Especially the check in staff. Incredibly friendly and helpful. Small room but very comfy bed.

Stayed in August 2024

The room was not sound proof at all, and we had three nights of very poor sleep as we could hear the people above us. The room itself also makes noise, from what I assumed was the air con.

The facilities were great. The bed was extremely comfortable and staff were excellent.

Stayed in August 2024

Staff were not great. Waiter told us breakfast was included but then upon check out we were told no it wasn’t and we had to pay for it. They also didn’t let us into the rooftop bar for a drink because we had a baby with us. Have never had that happen before ever, anywhere. We take baby out lots of places and were shocked at this! One of the reasons we stayed there was to enjoy the bar with our work colleagues. Very embarrassing for both yourselves and us not to be let in when we were in town for a work function and couldn’t even have a drink there with work colleagues. Food was overpriced for what it was. The bathroom had rubbish on the floor when I arrived. Overall not impressed will stay elsewhere next time.

Location, funky vibe

Stayed in August 2024

Room was ground level. And you could feel the damp cold floor. Could also hear people walk past. Outside. TV was far away from bed.

Location was good.

Stayed in July 2024

Should have airport transfer

Central Clean Customer Service

Stayed in August 2024

Lighting was terrible. It was too dark and also hard to turn lights off without killing the whole room. There was no olympics on the tv.

Location. Rooftop bar. Dinner

Stayed in August 2024

No customer service at all

It’s awful experience while I stayed this property

Stayed in August 2024

Booked a city view room in advance and chose this hotel as it had non accissible options (ground floor) Booked maybe 6 weeks in advance and noted it was for a special occasion. Got placed in room 5 which is right near the reception on ground floor and a bus stop outside. Had to have the blinds down the entire time as people walk straight by. Sort of felt like an expensive cave, not what we wanted for my farewell to Auckland’

Comfy bed

Stayed in August 2024

Lighting. Wardrobe clangy doors.

Everything was satisfactory except for the room/bathroom lighting. Especially the bathroom, lighting over the mirror was terrible

Stayed in August 2024

The bathroom exhaust ran all night and was noisy.

Stayed in July 2024

Water not very hot Drinking water is out of bathroom tap Lights too dim No privacy on balcony

Central

Stayed in July 2024

Room acoustic walls were poor and some people were having a room party next to us.

Stayed in July 2024

The noise levels were unbearable. My partner and I have returned home absolutely exhausted, having had max 3 hours sleep. There was noise all night and then again early morning from a rowdy group of neighbours. It was awful. I really would have liked to enjoy the hotel but it was completely ruined by the noise. It states on the website that the rooms are soundproof….they are not.

The hotel overall was gorgeous, decor was beautiful. Room was really tastefully decorated.

Stayed in July 2024

Overpriced. Basin was blocked. Shower was pathetic no written instructions in room about the basics like wifi. Had to figure everything out for yourself.

Stayed in July 2024

The lights do t work in the bathroom unless the main lights are on. In the night it’s impossible to see as the bathroom is decorated dark and the light switches are black so we had to use the torch on our phones. The sinks were blocked the water wasn’t very hot and I wax cold in bed

I wanted avocado but unfortunately there weren’t any. Coffee tasted more like hot chocolate. Breakfast tea was Had no flavour as the pot was too big for one tea bag

Stayed in July 2024

The staff were super friendly, they did have valet parking for $55 a night but we found that across the road was cheaper ($35 for the night). The room was cute but felt super small, we had to move the bedside table and the bed just to get into the wardrobe. The lighting was a little dark so it was kind of hard to do makeup in the morning (there is a ring light which helped) the bathroom was nice but there was no supplied body wash only shampoo and conditioner which is okay. In the mini fridge one of our bottles of water was already opened so we just drunk water from the sink in the bathroom lol. For $300 I would’ve expected to have been on at least the 2nd floor so value for money was kind of meh, otherwise the staff were lovely and the bed was super comfortable.

Stayed in July 2024

We were stuck in the lift for 25 minutes - when calling reception, no one answered. Using the emergency bell got us to Otis, but they couldn’t hear us! The emergency processes didn’t work and in the end I had to call Otis directly and arrange them to come to hotel. We were lucky, but if it had been an elderly couple with no access to a mobile phone, it could have been worse.

Great location and staff

Stayed in July 2024

A staff member added on a tip to a bill I'd already signed. I only coincidently picked up at checkout. It definitely wouldn't have been the first time

Stayed in June 2024

The aircon was set to a max heating temp of 21 Deg C. It took many visits to reception get them to override the system and increase the. Temp to 23.5. One of the block out blinds was broken and could not be fixed.Which was the main reason we moved rooms. The shower switch was too hard to turn to get the central shower to work. Despite all the above the staff were very helpful.

Staff were all helpful however the room condition was very poor.

Stayed in July 2024

No spa, gym was very disappointing with only one treadmill working and no bench or seat for weights. Lights in the bedroom were ridiculous, bathroom lighting was terrible, unsure how anyone is suppose to get their makeup done for an event or an outing.

Location

Stayed in June 2024

Lighting in the room not user friendly; Very industrial feel for us.

Great location; easy walk to restaurants in Viaduct; Staff accommodating.

Stayed in June 2024

Room was way too dark and the lights were confusing to use.

Great restaurant

Stayed in June 2024

Room too dark Breakfast is limited.

Staffs at reception are helpful

Stayed in May 2024

Lighting on the room

Position and roof top bar

Stayed in April 2024

I was told I’d be able to move rooms. I was told the staff would contact me and make it so a room where we could open the curtains. As it was or room was viewable into the dining room ing area . Room 118.

Location

Stayed in April 2024