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Reviews of Mercure Grand Hotel 4 stars

Musheireb Street, Doha, Qatar

#97 of 117 hotels in Doha

Guests' Choice

Review score

Based on 160 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    6.5

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 - 70

  • Reviewed: 30 April 2018

    10
    Great location, friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Clean hotel with excellent location. Staff are very supportive and friendly. Services are great and the price is good. They have a bar, restaurants, pool, sauna, gym...Me and my husband were very happy to stay there.

    Stayed in April 2018

  • Reviewed: 1 March 2018

    9.6
    Places to visit: - Souq Waqif, Islamic art museum,mall of Qater, Villajo mall
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    There was buildings &street working to build newer so at that time it was noisy in the morning, but this is temporary for few months maybe, but we went out in morning visiting places in Doha

    Stayed in February 2018

  • Reviewed: 17 February 2018

    8.3
    The staff was very friendly and helpful.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that I asked for a non smoking room and the room we stayed in smelled of cigarettes.

    The staff was very friendly and helpful. The room was clean, the bed was very very comfortable and the towels were awesome.

    Stayed in February 2018

  • Reviewed: 7 October 2017

    5.4
    Staff excellent, helpful and friendly.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Dated interior, desperately in need of a refurb. Unfortunately hotel currently in the middle of a large construction site.

    Staff excellent, helpful and friendly.

    Stayed in October 2017

  • Reviewed: 18 June 2017

    5.4
    3*** stars hotel Not 4
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    1-The view from the room wasn't good; because you'll be looking to a poor and crowded asian workers accommodation. 2-the toilet's water drains wasn't good enough. You'll find yourself like in a bowl of water.

    Near by Soaq Waqif about 700m Nonsmoking room

    Stayed in June 2017

  • Reviewed: 10 May 2017

    6.7
    Average.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    They refused to accept Accor points because I booked through Booking.com which is ridiculous, and were unhelpful to add the points to my card. I experienced the same in the Sofitel last month. Bad policy on Accor's behalf. 1st Room was not satisfactory but they quickly rectified it. Shower pressure was weak. The hotel looks a bit tired for a Grand Mercure. The current construction makes it a little bit less of a straightforward walk to the places mentioned, especially in the hotter months. If you are a light sleeper you might find the construction and generator noise at night inconvenient.

    Staff were very friendly and helpful. Good location to Souq Waqif and Musheireb Museums.

    Stayed in May 2017

  • Reviewed: 17 February 2017

    7.9
    Functional, comfortable & friendly - good simple, fair value business stopover
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit of external noise in the early hours from outside hotel

    Good straightforward hotel Friendly & helpful staff Comfy bed, good effective curtains, good nights sleep Free wifi not massively fast but worked well for normal use such as emails Nice fresh cooked to order omelettes available for breakfast

    Stayed in February 2017

  • Reviewed: 19 January 2017

    8.8
    Had an amazing 5 nights stay....
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 5 nights

    Nothing.

    You've got some amazing staffs really. Mr Alejandro from lobby, Maria from reception. Imran, Janet and Sean from the 12th floor restaurant. Keep up the great job. Loved my standard room with balcony, clean and quite spacious. Housekeeping staff very attentive to signs. Thank you.

    Stayed in January 2017

  • Reviewed: 25 December 2016

    7.5
    great value for money
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    low ceiling toilet. you can't enjoy the shower if you're (or over) 6" (185 CM). the location is in an area under new constructions .. but you can't blame the hotel

    great staff. comfy bed

    Stayed in December 2016

  • Reviewed: 9 December 2016

    4.2
    Hotel in the middle of a construction site
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights

    The hotel is located in a part of the city that is under major infrastructure construction. It has been going on for over 18 months and will probably go on for as long as this - This is noisy 24 hours a day, it is a nightmare to access and to get out of. All of this can be understood; what is not acceptable is that nowhere such information is mentioned. Shame on Accor !

    Staff restaurants and bar

    Stayed in December 2016

  • Reviewed: 8 December 2016

    8.8
    A pleasant stay. I
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There is too much ongoing construction outside the hotel. Most of the time the access to the driveway is blocked.

    The staff is friendly and service is prompt.

    Stayed in December 2016

  • Reviewed: 31 October 2016

    5.8
    Nice staff, rough area of town due to construction
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Area is now under full construction, night time has many thousands of labor workers walking streets. If you drive you may get lost because some streets are shut off. Don't go out for a walk at night, Nothing to see but filth.

    nice staff they did their best. near to Wasiq souq. has a bar !

    Stayed in October 2016

  • Reviewed: 29 October 2016

    7.5
    Ideal hotel for a short weekend stay in not such a nice location
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Breakfast was fine but there could have been a better selection and the service was a little slow. Access to the hotel is not good because of all the building works around the hotel.

    Excellent value for money and it has a bar.

    Stayed in October 2016

  • Reviewed: 2 October 2016

    8.3
    Good value hotel near Souq Wakif
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    - The location was not that strategic, behind Souq Wakif, but it will take about 15 minutes walk to Souq Wakif, and surrounding is all under construction.

    - The staffs were super friendly, with welcome drink and welcome towel. - The breakfast was included, was standard hotel breakfast. - Value for the money. - The gym and the pool, was only few people in the outdoor pool and no people in the gym.

    Stayed in September 2016

  • Reviewed: 2 October 2016

    9.6
    really friendly and helpful staff - good location near souq...
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    really friendly and helpful staff - good location near souq waqif . really reasonably priced - good steak in Old Manor house steak bar and reasonably priced drinks too lovely big balcony and it has a pool too

    Stayed in October 2016

  • Reviewed: 24 September 2016

    10
    A warm and friendly welcome awaits you in downtown doha
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Really central location near souk waiqif and not far from corniche and city centre. Staff were all really friendly and helpful. The room was newly decorated and had a lovely big balcony. I ate twice I the hotel - manor house steakhouse- lovely ribeye and very reasonably priced, similarly the buffet at lunch was reasonably priced. Definitely value for money and I will definitely stay there again - many thanks to all staff for such a pleasant stay

    Stayed in September 2016

  • Reviewed: 16 August 2016

    7.9
    Locality (may be the construction work is going on hence)...
    • With a pet
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Locality (may be the construction work is going on hence) and access is not good. small road with many vehicles poorly parked. Rest is all good. Access to all the business places very easy.

    Stayed in August 2016

  • Reviewed: 12 July 2018

    8.8
    Friendly staff.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Taxis had difficulty finding the property. Limited city tourist advice..

    Friendly staff.. quiet hotel .. good wifi

    Stayed in July 2018

  • Reviewed: 9 June 2018

    7.9
    Refund not yet received
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Refund not yet received

    Stayed in May 2018

  • Reviewed: 9 May 2018

    10
    room service was excellent and quick service.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    room service was excellent and quick service.

    Stayed in May 2018

  • Reviewed: 8 May 2018

    8.8
    Overall the stay was comfortable.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    There is construction going on around the hotel, making the entrance a little inconvenient.

    The staff is very obliging.

    Stayed in April 2018

  • Reviewed: 3 May 2018

    10
    7
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Houskeeper without permission came to in my room.İt was horible.

    Clean

    Stayed in April 2018

  • Reviewed: 1 May 2018

    2.5
    Every thing was so bad behind imagination
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Every thing was so bad behind imagination Please don’t try it

    Stayed in April 2018

  • Reviewed: 14 April 2018

    7.5
    I like this hotel
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning wasn’t worked well

    The staff in reception are very kind and helpful, fast respond for room service, good food and drinks

    Stayed in April 2018

  • Reviewed: 9 April 2018

    9.6
    Everything
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Everything

    Stayed in March 2018

  • Reviewed: 4 April 2018

    9.6
    Bed extremely comfy.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed extremely comfy. The staff was very welcoming and friendly and did all to make you feel a special guest.

    Stayed in April 2018

  • Reviewed: 25 March 2018

    10
    8
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is not rich,specialy chess

    Clean,comfortable

    Stayed in March 2018

  • Reviewed: 18 March 2018

    10
    Was
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    In the middle of a building site and call for prayer going out at 4am

    Soup was very good

    Stayed in March 2018

  • Reviewed: 14 March 2018

    9.2
    Staff was always polite, kind and helpful.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff was always polite, kind and helpful. An example for other hotels. Close to souk waqif (5-10min walk)

    Stayed in March 2018

  • Reviewed: 12 March 2018

    9.2
    Hotel has very good location. It is possible to go on foot to Souq Waqif or Falcon Souq.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise from building-up next to the hotel.

    Very kind and helpful staff!

    Stayed in March 2018

  • Reviewed: 26 February 2018

    6.3
    The entry, the room and the bathroom were smelling
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The entry, the room and the bathroom were smelling

    Stayed in February 2018

  • Reviewed: 7 February 2018

    8.8
    As it was a short stay and the hotel extended out check out time
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Everything was fine

    Staff

    Stayed in January 2018

  • Reviewed: 27 January 2018

    6.7
    satisfactory...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights

    same repeated menu everyday... not many choices...

    not many choices but still I liked the omelettes provided...

    Stayed in January 2018

  • Reviewed: 17 January 2018

    10
    Everything very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything very good

    Stayed in January 2018

  • Reviewed: 11 January 2018

    6.7
    surrounding area of hotel is not good.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    location and surrounding area

    surrounding area of hotel is not good..construction around the area and locality was not good.

    Stayed in January 2018

  • Reviewed: 5 October 2017

    10
    everything
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    nothing

    everything

    Stayed in October 2017

  • Reviewed: 24 August 2017

    9.6
    Value for money
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location and staff... the gym was good as well but the outdoor swimming area has to be improved

    Stayed in August 2017

  • Reviewed: 13 May 2017

    5.0
    The location is poor
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is poor

    Stayed in May 2017

  • Reviewed: 15 March 2017

    7.5
    Steakhouse good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Steakhouse good

    Stayed in February 2017

  • Reviewed: 23 February 2017

    3.3
    bathroom bad
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    bathroom bad

    cheap

    Stayed in January 2017

  • Reviewed: 4 February 2017

    2.9
    Very bad location.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Internet, Location, Room size.

    Nothing

    Stayed in February 2017

  • Reviewed: 2 February 2017

    6.7
    Fair.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Parking The area is full of labor people

    near sauk waqif.

    Stayed in January 2017

  • Reviewed: 5 January 2017

    6.3
    Super friendly staff, poor location
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Poor location and the decor was outdated. Glad I got an upgrade.

    Staff were super friendly and I even got an upgrade which was great.

    Stayed in December 2016

  • Reviewed: 24 December 2016

    10
    Be welcomed home while away
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Really friendly staff who remembered me from earlier trip really welcoming and helpful

    Stayed in December 2016

  • Reviewed: 23 December 2016

    6.3
    Good
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Just the issue of location

    The staff at main gate to respond faster upon guest arrival by car

    Stayed in December 2016

  • Reviewed: 25 November 2016

    4.6
    Rubbish
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hated the entire stay. Will never stay there again.

    Nothing at all.

    Stayed in November 2016

  • Reviewed: 1 September 2016

    7.1
    good hotel
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    location

    Staff

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 May 2016

    7.9
    Good Price/quality ratio with good services (swimming...
    • Business trip
    • Solo traveller

    Alot of construction around the area making it a bit chaotic even from early morning. Some minor details also to be improved (painting, cables, plugs, etc...)

    Good Price/quality ratio with good services (swimming pool, gym, pub, restaurant, etc...) and close to Souq Waqif (touristic area)

  • Reviewed: 23 March 2016

    5.8
    .Staff were fine.
    • Business trip
    • Solo traveller

    The location was poor, surrounded by construction sites. Could not walk to any restaurants. Taxis rarely wait at the hotel so it is difficult to get a taxi. nobody to help with my bags on arrival. the other guests ae very noisy in the corridors so it is difficult to sleep. internet was sporadic. Safe didn't work and took 3 calls t get someone to assist.

    .Staff were fine.

  • Reviewed: 27 January 2016

    7.9
    Great room service.
    • Leisure trip
    • Solo traveller

    Too much building work across the way, so very noisy when opening the balcony doors. Wasn't possible to use the pool with all the workmen in Doha looking over you.

    Great room service.

  • Reviewed: 13 September 2015

    9.2
    Excellent staff at reception, especially the Srilankan lady...
    • Business trip
    • Solo traveller

    Rooms bit small and congested

    Excellent staff at reception, especially the Srilankan lady in the morn. good ambiance and excellent breakfast great bar Juice served near reception very refreshing

  • Reviewed: 12 September 2015

    7.9
    Well the hotel was comfortable and the staff was polite and...
    • Business trip
    • Solo traveller

    Location & food. Also they should have a mobile charging port for business travellers on the move.No shoe shine machine and iron box was irritating. The construction work all over the place is not helping.

    Well the hotel was comfortable and the staff was polite and helpful. Free wifi and good speed was a blessing.

  • Reviewed: 31 July 2015

    5.8
    it was close to the corniche and to the old souq.
    • Leisure trip
    • Solo traveller

    the area was under construction. i could hear the car horns on the 9th floor until midnight. the workers were using derogatory words the refer to homosexuality in hindi and Philippine languages that was the headache i got from them. other than that the place was too old and in an old district of the country.

    it was close to the corniche and to the old souq. it was very busy in eid.

  • Reviewed: 2 June 2015

    9.2
    The rooms were clean and well maintained, staff was polite...
    • Family with older children

    The surrounding area is old and shabby. Not the hotel's fault, but just saying.

    The rooms were clean and well maintained, staff was polite and breakfast and WiFi were very good for the price.

  • Reviewed: 6 February 2015

    7.5
    Locality and price
    • Leisure trip
    • Group

    As a Westerner I am no longer used to smoke or the smell of stale smoke, which was throughout the hotel. The public areas such as elevator and corridors smelt strongly of stale smoke so were very unpleasant. Perhaps a cultural thing, but I only expected the smoking areas to smell not the whole hotel.

    Locality and price

  • Reviewed: 5 January 2015

    5.0
    Poor staff communication skills, very lazy staff, working as...
    • Leisure trip
    • Solo traveller

    Poor staff communication skills, very lazy staff, working as if they are being forced to work at Mercure, customer service skills worst in the world, no pro-activeness.

  • Reviewed: 17 May 2016

    9.2
    Staff was very helpful.
    • Business trip
    • Solo traveller

    Things will be better once the nearby constructions finish

    Staff was very helpful. went out of the way to make my stay comfortable.

  • Reviewed: 23 March 2016

    3.8
    Pool view
    • Leisure trip
    • Couple

    The hotel should be ranked 3 star max

    Pool view

  • Reviewed: 6 January 2016

    4.2
    Friendly staff
    • Business trip
    • Solo traveller

    Size of the room (too small). Restaurant detached from hotel, no room service, bathroom facilities not good.

    Friendly staff

  • Reviewed: 5 September 2015

    7.1
    The hotel and the room was neat and clean.
    • Business trip
    • Solo traveller

    There was too much construction going on around the hotel

    The hotel and the room was neat and clean.breakfast was very good

  • Reviewed: 3 September 2015

    9.2
    The staff is very friendly & helpful.
    • Business trip
    • Solo traveller

    Nothing really.

    The staff is very friendly & helpful. The check in was quick and friendly.

  • Reviewed: 16 August 2015

    5.8
    the swimming pool and the friendly staff
    • Leisure trip
    • Solo traveller

    no proper drainage for the bathroom floor

    the swimming pool and the friendly staff

  • Reviewed: 7 August 2015

    4.2
    Nothing
    • Business trip
    • Solo traveller

    Nothing

  • Reviewed: 25 July 2015

    6.7
    Price and cleanliness
    • Leisure trip
    • Family with young children

    Location, and the fact being old

    Price and cleanliness

  • Reviewed: 19 July 2015

    9.6
    Friendly Staff, Great location for Souk
    • Business trip
    • Solo traveller

    Friendly Staff, Great location for Souk

  • Reviewed: 12 May 2015

    8.8
    i did like the staff from bell boy mahesh, front office...
    • Leisure trip
    • Solo traveller

    i did like the staff from bell boy mahesh, front office lanice & house keeping guy in the morning turndown all were supportive & good

  • Reviewed: 28 April 2015

    5.4
    Distance to the Souq
    • Business trip
    • Solo traveller

    I cannot say that I did not like it, but it was not corresponding to the class which a Hotel in this price and name has to give.

    Distance to the Souq

  • Reviewed: 22 March 2015

    4.2
    Parking is full and I didn't find any place for my car
    • Leisure trip
    • Couple

    Parking is full and I didn't find any place for my car

  • Reviewed: 30 January 2015

    3.8
    location
    • Leisure trip
    • Solo traveller

    everything thing plus the rooms are very noisy because of the construction beside the hotel

    location

  • Reviewed: 19 January 2015

    7.1
    Free wifi.
    • Business trip
    • Solo traveller

    Area wasnt ideal, would want to bring my family there, staff cared more about money than comfort..

    Free wifi..

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