Paid for room with sofa bed but there wasn't one, was told it was my mistake on how I paid for the room online?

Location is walking distance from Moda Center

Stayed in April 2024

Very expensive...

Very comfy...

Stayed in February 2024

Room could use a microwave

Room was spacious and comfortable. Staff were very accommodating.

Stayed in February 2024

It was a very nice hotel and felt safe, the bed was also so so so comfy. There was lots of places to eat around that were walking distance. Great location

Stayed in February 2024

The only think I didn’t like was the distance from the elevator. I don’t walk well, lots of pain issues, and the room was about as far away as you can get. Not their fault as I didn’t say anything, and the place was full so unable to change rooms. I also do not like the carts they have for taking your belongs to and from the room. Usually it’s a square contraption with a bar across the top and you can stack your luggage. I saw one like that (someone else was using) but most of them are almost like a shopping cart without the basket. Each time we used it, stuff fell off of it two to three times each way in transit. If you have two suitcases, its okay, but if you have bags and other stuff that isn’t square, good luck.

The bed in the room was fantastic, love the linens, and really comfy. The walk in shower was so nice, much better than a tub shower combo. I like that they offer large bottled shampoo, conditioner, body wash. No more small plastic bottles that just clog up the landfill. Prices in the small “market” and the restaurant are high, but it’s downtown Portland, not much you can do. I had my car valet parked, and let me tell you, even on a busy weekend they always got my car to me within 10 minutes. You can text them ahead of time, and they will text you when it is ready so you aren’t standing downstairs and waiting. Staff is great and the whole hotel is pretty clean and kept up. Easy to get to from the freeway, and a short walk to the convention center and the Lightrail mass transit system.

Stayed in November 2023

Nothing

Comfortable

Stayed in December 2023

Only real parking option was valet for $36 a day.

Easy walking distance to the Rose Quarter to see a game and very clean and comfortable.

Stayed in October 2023

Only Valet parking on site

Great location

Stayed in October 2023

Bathroom fan is like a jet engine and comes on every time you turn the light on. Sink arrangement is TOO small - need double sink and some counter space. Valet parking costs seem high but understand the security risks in the neighborhood.

Stayed in June 2023

Everything was great except that the room didn't have a microwave.

The staff, location and rooms are excellent. Easy walk to Moda Center.

Stayed in June 2023

Breakfast buffet, was very expensive

Stayed in February 2023

Nothing

Location to Moda Convention Center…Walking distance.

Stayed in March 2023

The $36.00 charge for valet parking on the property.

Location was great. Room was clean and property was well maintained. Staff was very professional and friendly.

Stayed in February 2023

the pool was closed.

the location was a perfect for our even at the convention center

Stayed in December 2022

Ice cold indoor pool! Deck was very slippery..saw 2 falls..had to call for towels twice. The reason we chose this hotel was for the indoor pool..huge mistake..wont stay here again..parking was a nightmare as well

Nice room

Stayed in January 2023

When I unfolded the couch bed there was crumbs on it. I got them off but it was still a bit disgusted to see.

The location was convenient. I loved that there were services such as breakfast and dinner even if I was unable to utilize them. Will possibly booked this location again especially with the price.

Stayed in November 2022

Tiny pool and gym.

Great staff. Easy check-in. Clean hotel.

Stayed in October 2022

Pool a bit Chilly. Restaurant hours limited.

Friendly, attentive staff. Comfortable bed and room amenities.

Stayed in August 2022

A lot of street noise

Stayed in August 2022

I didn’t like that the bar and restaurant are only open very limited hours. I wanted a drink or a bite and it was closed before we made it down.

I loved my room and the balcony.

Stayed in July 2022

No parking

Stayed in February 2022

the hotel was great, the location was a little sketchy.

it was very close to the moda center. we were able to walk there. after the game we walked to a bar down the street. we ate at the restaurant downstairs. food was good. our room was perfect for what we needed.

Stayed in February 2022

parking. I felt like parking should’ve came part of my stay. So it’s a unfortunate that I either have to pay to park with the valet or park on the street where it’s unsafe I feel like it should have parking provided

Location

Stayed in February 2022

There's no microwave in the room to used we have to go down to the lobby to reheat food

Stayed in December 2021