65 Commercial Street, Portland, ME 04101, United States
#12 of 25 hotels in Portland
Guests' ChoiceBased on 469 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.0
Value for money
7.6
Free WiFi
8.6
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End of dialog contentReviewed: 5 May 2024
Jeremiah
United StatesThe room was very spacious and clean, with delightfully comfortable beds. The shower had excellent water pressure. The staff were friendly and jovial and made the check-in not only a breeze but a pleasant experience.
Stayed in May 2024
Reviewed: 1 May 2024
Susan
United StatesParking was pricey, food and drink options in the hotel didn’t interest me.
Location was great, near the water and close to many food and shopping options. Room was clean, bed was very comfortable, and I had a view of the water. Staff was friendly and helpful.
Stayed in April 2024
Reviewed: 25 April 2024
Timothy
United StatesDidn't like being assigned without being told a handicap room, with kind of a locker room bathroom. Were we targeted somehow because of age? Expected a tub and shower, not just a handicap, walk-in shower. Too many warnings beforehand about not showing up before 4 pm check-in. We showed up well after 4. Doesn't compete with other hotels in Portland that have complimentary breakfasts at same total price.
Quiet with comfortable and clean beds. Nice available coffee and cookies. Great valets and parking service.
Stayed in April 2024
Reviewed: 20 April 2024
Laycee
United StatesThe $30 parking we weren’t told about.
Staff was nice, beds comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Patricia
United StatesThe cleanliness could be better
The location is really good
Stayed in April 2024
Reviewed: 7 April 2024
Ellen
United StatesRoom next to me smoked pot. Smells bad
Kind services
Stayed in April 2024
Reviewed: 5 April 2024
Bunny
United StatesDid not have breakfast and the location was awesome.
Stayed in April 2024
Reviewed: 5 April 2024
Pete
United KingdomThe place is looking decidedly 'frayed around the eges' , worn carpets , battered furniture and not as clean as I would have hoped
Staff and location , nice pool is a bonus a
Stayed in March 2024
Reviewed: 13 March 2024
Warrengday
AustraliaWas initially a bit confused over breakfast over what my voucher would cover. Would be nice to have more coffee capsules in room.
Everything was very good and easy. It's by Hilton, a 4-star hotel built with 5-star thinking.
Stayed in March 2024
Reviewed: 7 March 2024
Pete
United KingdomThe place is looking a bot tired, worn carpets and fittings
Location and great staff
Stayed in March 2024
Reviewed: 12 January 2024
Wilson
United StatesN/A
Very comfortable, great location.
Stayed in October 2023
Reviewed: 10 December 2023
Wilma
United Statesroom was not cleaned one day had to ask for new towels
great location loved the water and cookies
Stayed in December 2023
Reviewed: 4 December 2023
Elizabeth
United StatesValet parking instead of parking ourselves
Stayed in November 2023
Reviewed: 27 November 2023
Brian
United StatesLocation
Stayed in November 2023
Reviewed: 27 November 2023
Brenda
IrelandThought it was expensive
Very comfortable room
Stayed in October 2023
Reviewed: 21 November 2023
Ronald
United StatesLocation nice big room view of water
Stayed in November 2023
Reviewed: 21 October 2023
Alan
United StatesThe bartender is one reason we stay here. She’s engaging and knowledgeable about the Portland scene.
Stayed in October 2023
Reviewed: 17 October 2023
Kathy
CanadaRooms should be cleaned a lot sooner
Location was great, but the rooms are average.
Stayed in October 2023
Reviewed: 4 October 2023
Joanne
United StatesBed was a little too soft.
Location can’t be beat. Valet service was exceptional, even helped clean our windshield!
Stayed in October 2023
Reviewed: 3 October 2023
Constance
United StatesIt was hard to get was clothes for 2 days. Waiting to take showers and start out day was frustrating.
Room was very nice. Food in bar was excellant!
Stayed in October 2023
Reviewed: 30 September 2023
Jacqueline
United StatesOur room wasn’t cleaned the whole time and staff didn’t know the difference between bath towel, bath mat, wash cloth, etc.
Staff was great, provided early check in, had cookies in lobby everyday, tea and coffee service in lobby, location, room size
Stayed in September 2023
Reviewed: 29 September 2023
Michael
United StatesService was great, rooms were great, and so was the location.
Stayed in August 2023
Reviewed: 27 September 2023
Gary
United StatesVery good staff, especially the Valet parking staff. Excellent location.
Stayed in September 2023
Reviewed: 26 September 2023
Donald
United StatesE1 was so nice. We were close to everything and I could see the water front. Just beautiful
Stayed in August 2023
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