Reviews of Hilton Garden Inn San Mateo 3 stars
2000 Bridgepointe Circle, San Mateo, CA 94404, United States
#3 of 8 hotels in San Mateo
Guests' ChoiceReview score
Based on 138 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
8.7
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Facilities
8.6
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Staff
8.9
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Value for money
8.1
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Free WiFi
7.0
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Reviewed: 21 February 2024
Jean
United States12 reviews1 helpful vote8.0“A newly renovated hotel for comfortable extended stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 7 nights
- Staff can be friendly or unfriendly, sincere or insincere, depending on who and what time you talk to them - Breakfast variety- pineapples and honey dews for fruits seven days in a row; OK omelet though freshly made; $24/per person if breakfast is not included in your room rate - $75 "snack fee" charged in advance to my credit card when I checked in for snacks I "might buy" from their snack stand; took the credit card company two weeks to refund me
- Convenient location - can eat at Chipotle, Panda Express and Nick's Greek and shop at Target, Ross, Marshal within five to ten minutes' walk; convenient for extended stay - Clean, spacious and newly renovated two-queen-bed room without the bedbug concern - Onsite, friendly and responsive housekeeping crew
Stayed in February 2024
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Reviewed: 17 February 2024
Atsuko
United States21 reviews8.0“Two nights at San Mateo”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Since it was under renovation during my stay, it was dusty and noisy. The breakfast buffet was far from excellent. My daughter’s comment was “little better than complimentary continental breakfast” at some hotel.
It was a great location for our purpose of the trip. It’s close to freeway and not far from SFO airport. All staff members are kind and friendly.
Stayed in February 2024
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Reviewed: 28 December 2023
Lisa
United States9 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Tub - Mobility and Hearing Access
- • Stayed 4 nights
- • Submitted via mobile
Our room was dusty, and for the breakfast was a little high. Food could have been better!
It was okay
Stayed in December 2023
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Reviewed: 25 November 2023
Russell
United States1 review8.0“Good place would stay again.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
Location getting in and out of area to 92 was a challenge.
Stayed in November 2023
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Reviewed: 24 October 2023
Sharlene
United States17 reviews8.0“Good location to stay at for your San Mateo visit.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
They didn’t include the entire buffet for breakfast that was supposed to be included with my booking reservation.
Location and staff
Stayed in October 2023
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Reviewed: 16 October 2023
Lynn
United States53 reviews3 helpful votes9.0“Nice hotel located minutes from a variety of restaurants and easy access to highway”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
Guest laundry was out of service. Washer and dryer both broken
Location was great. Can walk to a large variety of restaurants and stores within 8 minutes. Beds very comfortable. Lobby has a nice little bar for a quick nightcap
Stayed in October 2023
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Reviewed: 9 October 2023
Jackie
United States13 reviews8.0“Clean, comfortable and convenient for my quick stay.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The handicap parking was further than the special parking for Hilton rewards members. I get the perk but handicap parking should take precedence.
The bed was super comfortable & check-in was simple. There was a nice happy hour at the bar too.
Stayed in October 2023
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Reviewed: 28 August 2023
Gail
New Zealand6 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nice and clean,great location
Stayed in August 2023
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Reviewed: 26 August 2023
Rick
United States10 reviews9.0“Very enjoyable stay in the South Bay! I will be staying here again.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
Nothing
The location was very safe and conviently located to hwy 92. We were going to stay in Half Moon Bay for the weekend but it was double the price for a shoddy hotel! Great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant. Panda Express and Chipotle are just down the street with a shopping center a block away.
Stayed in August 2023
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Reviewed: 15 August 2023
Claudia
United States8 reviews1 helpful vote7.0“Clean comfortable room, nice staff, but common areas need to be cleaned and maintained better.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Carpets were not vacuumed & seemed unclean in the elevators especially. I think it is tacky that upon check-in we were handed a piece of paper by the person who was checking us in and asked to rate her. Awkward and inappropriate.
Beds were comfortable. Room was clean. Quiet.
Stayed in August 2023
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Reviewed: 14 August 2023
Crawfordhg
United Kingdom14 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Rooms are about to be refurbished so a bit tired
Location is very convenient for SFO
Stayed in August 2023
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Reviewed: 3 August 2023
Isbrand
Netherlands53 reviews4 helpful votes9.0“Location trumps all the slight deficiencies of the hotel”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Stayed here many times. Now starting to show signs of aging in decoration.
Proximity of the places for my visit during short trip to San Francisco
Stayed in July 2023
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Reviewed: 3 August 2023
Robert
Netherlands6 reviews1 helpful vote9.0“Nice location”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Clean. All what you need is there. Nice staff Lots to do around the corner.
Stayed in July 2023
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Reviewed: 3 August 2023
Marivic
Canada1 review7.0Good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
In other hotels breakfast is included in the package but I was surprised that I have to pay for the breakfast.
The staff are friendly ,and helpful. And the facilities are clean,.
Stayed in August 2023
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Reviewed: 27 July 2023
Malgorzata
United Kingdom20 reviews2 helpful votes9.0“Convenient and comfortable hotel close to the airport”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast service was very good. The beds were comfortable. Convenient hotel close to the airport.
Stayed in July 2023
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Reviewed: 10 July 2023
Christine
Canada9 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Meal is disappointed and expensive. Very little choises.
Location, room quiet, cleaness.
Stayed in July 2023
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Reviewed: 9 June 2023
David
United States19 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 11 nights
- • Submitted via mobile
No bacon for the breakfast buffet on weekends! I am not joking.
Very good breakfast buffet. Washer and dryer for guests to use were very helpful for long stay!
Stayed in June 2023
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Reviewed: 22 May 2023
Jens
Germany4 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Room above the pool was a bit noisy on a friday night.
Nice, clean, friendly staff, very good breakfast. Quite a good place to spend the night after a long flight to San Francisco.
Stayed in April 2023
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Reviewed: 8 May 2023
Christy
United States8 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
very friendly staff and very clean
Stayed in May 2023
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Reviewed: 25 April 2023
Manuel
Spain4 reviews9.0Superb- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The noise of the fridge
Breakfast was great Rooms are big Beds and pillows are comfy
Stayed in April 2023
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Reviewed: 14 April 2023
Jiajia
Canada2 reviews9.0“well maintained and comfortable”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
good
good
Stayed in April 2023
-
Reviewed: 12 March 2023
Wilkes
United Kingdom10 reviews1 helpful vote8.0Very good- • Business trip
- • Couple
- • King Room
- • Stayed 3 nights
It's a shame that you can no longer get an omlette as part of the buffet, the buffet options were a bit limited for the price.
Staff were very friendly and helpful, the evening meal options were good.
Stayed in March 2023
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Reviewed: 7 March 2023
Randall
United States2 reviews9.0“Safe clean place.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was what we expected
Stayed in March 2023
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Reviewed: 12 February 2023
Wendy
United States1 review7.0“Nice hotel and friendly staff.”- • Leisure trip
- • Solo traveller
- • One-Bedroom King Suite
- • Stayed 2 nights
- • Submitted via mobile
The suites at this property all share a wall with either the elevator or the ice machines. It is unfortunate to pay additional for a suite and be located at the noisiest part of the floor. After the first night I did switch rooms to be on the ice machine side and it was a bit more quiet since less people use the ice machine than the elevator.
Friendly staff. Very helpful when I needed to change rooms. Beautiful lobby.
Stayed in February 2023
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