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Reviews of Extended Stay America Suites - Chicago - Skokie 2 stars

5211 Old Orchard Road, Skokie, IL 60077, United States

#4 of 4 hotels in Skokie

Guests' Choice

Review score

Based on 173 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.4

  • Value for money

    6.6

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 5 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Da cigarette

    Smelled like cigarettes

    Stayed in May 2024

  • Reviewed: 6 March 2024

    7.0
    Enjoyed my stay.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    limited breakfast

    has bathtub, kitchen, quiet. Staff available

    Stayed in February 2024

  • Reviewed: 24 February 2024

    7.0
    It was rough at first, then it became easier as time went on!
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Smell of smoke in the hallways.

    They corrected their mistakes.

    Stayed in February 2024

  • Reviewed: 7 November 2023

    5.0
    Passable
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Usually I go there once or twice a month for a family matterfor several months now. Every time there is a issue. This time bathroom light did not work. Last time kitchen light didn't work. One time beddings were dirty. I cannot take a shower in a dark room. I had to take steps down ( elevator broken) and requested. Lia said manager assigned this room for me. She has to get manager's permission to change the room. 15 min later I was able to get different studio. I noticed both managers treat me really poor. No reason except booking.com had a issue for payment one time even though I paid to booking.com in advance. Lia and Kristopher are very nice and very helpful. But manages ( Cristal and Jonathan) look at me like a troublemaker coming there. Very sad. I cannot afford big money to stay in different hotel. I am very sad for managers' poor treatment towards me.

    Location for me.

    Stayed in November 2023

  • Reviewed: 10 October 2023

    7.0
    Good
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Manager Cristal was very rude to me. I was extremely sad fir that. I stayed there 4 5 times by now. Last time she insulted me saying I bring trouble everytime. I said it was wrong. One time, as per her, booking.com did not pay to her so I had to pay by myself again to stay in the room. She try to get revenge from me afterthat. She was very nasty to me . Other members were helpful. I was extremely sad that day for the statements she threw at me without my fault.

    Location is near to the place I wanted to visit.

    Stayed in September 2023

  • Reviewed: 9 October 2023

    7.0
    Homecoming Stay
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No real breakfast.

    Price and location.

    Stayed in October 2023

  • Reviewed: 24 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Kinda loud. Seems like they're many people that are one step up from being homeless that make this as their permanent residency

    Lea at the front desk. Very nice and helpful

    Stayed in June 2023

  • Reviewed: 27 April 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The staff are absolutely fantastic. They went out of their way to make my stay comfortable. The facilities were a bit worn down but the fantastic staff more than made up for it.

    Stayed in April 2023

  • Reviewed: 24 April 2023

    7.0
    Good
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    old and worn down. smells unpleasant

    Stayed in April 2023

  • Reviewed: 25 March 2023

    7.0
    nice
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    small kitchen

    clean nice people

    Stayed in March 2023

  • Reviewed: 22 March 2023

    6.0
    Pleasant
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Broken card machine. Took over an hr to get checked in. All checking issues were first relegated back to me having to call booking.com to get a resolution. When their sit clearly stated the location was the go to for resolution. No courtesy credit or service offrf.

    Allowed Dogs

    Stayed in March 2023

  • Reviewed: 13 March 2023

    5.0
    Location was perfect but the hotel was less than okay.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    breakfast was poor. (no milk or juice) hotel was foul smelling. staff was not very friendly.

    the location was close to where I needed to be.

    Stayed in March 2023

  • Reviewed: 14 January 2023

    7.0
    Good
    • Solo traveller
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I would have appreciated stronger water pressure and the room had a unique scent which was not in the hallway. The unique scent was tolerable for my stay.

    Great value and friendly staff. The room and common areas were clean.

    Stayed in January 2023

  • Reviewed: 22 November 2022

    5.0
    Practical, but short on cleanliness and staff.
    • Leisure trip
    • Solo traveller
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 5 nights

    It felt a little like I was staying at some sort of homeless shelter. I don't quite understand how the place works, if there are city discounts for itinerate people. I didn't feel safe to do laundry in the basement. I really didn't like that there were extra charges to get items for the kitchenette. Afterwards, I realized I could have stayed a more normal hotel for less money and I could have had airport transportation to the hotel.

    The location is nice.

    Stayed in November 2022

  • Reviewed: 29 August 2022

    7.0
    It was okay but I will try another hotel next time
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was clean & comfortable. A little over priced. But it’s the height of the tourist season

    Breakfast was ok but nothing to brag about or write home about

    Stayed in August 2022

  • Reviewed: 10 August 2022

    7.0
    Clean, quiet.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No food options, no advanced warning.

    Breakfast was pretty sad. Not up to par with previous stays. Only one restaurant near facility. Not open mondays. Only open 7a to 3p other days. No other availability of meals. No housekeeping unless you stay more than 14 day’s. TV remote not working. Took three remotes before finding one that worked

    Stayed in August 2022

  • Reviewed: 3 June 2022

    6.0
    Smells Bad Inside
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    it smelled like cigarette smoke in my room and in the hallways I thought it was supposed to be smoke free inside. Did management change? I stayed here several times and it didn’t smell like that. My last two stays it smells like stale cigarettes. Management is not checking the floors. i stayed on different floors and they all smell like this is not good.

    location

    Stayed in May 2022

  • Reviewed: 23 May 2022

    7.0
    Fine - better than expected
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    TV cable not connected - was able to reattach on my own

    Quiet

    Stayed in May 2022

  • Reviewed: 18 May 2022

    7.0
    Short
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sticky floors, carpet, no extra pillows available . Stove island and fridge needs updating.

    N/A, no breakfast offered.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    7.0
    Her good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast

    Parking

    Stayed in May 2022

  • Reviewed: 8 May 2022

    7.0
    The trip was Good.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Little bit of more cleaning.

    Breakfast was good. Location was also OK, need a lot more cleaning on the room floor. There was a black dust everywhere, and even top of the fridge was dirty, if by chance Towel was drop on floor it completely turn black. because the floor was completely dirty.

    Stayed in May 2022

  • Reviewed: 14 April 2022

    7.0
    Overall the stay was good but expensive
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loner breakfast

    Breakfast could have at least coffee until checkout time

    Stayed in April 2022

  • Reviewed: 14 April 2022

    7.0
    it serves its purpose
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    empty kitchen

    kitchen

    Stayed in April 2022

  • Reviewed: 11 April 2022

    5.0
    ok.
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    not friendly staff. scarce accommodations. no conditioner.

    location. refrigerator.

    Stayed in April 2022

Showing 1 – 25

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