Hotel Vihren Palace Ski & Spa Resort Bansko  

The hotel is very close to the gondola (about 1 min walking) and 3 minutes walking from the heart of city (Lions Pub), the rooms are very large, the facilities are what you need after a skiing day (large pool, sauna, steam bath and massage). They have even a special room for kids. We had only breakfast included and we didn't try the restaurant, but for breakfast you have multiple good options.

Even is 4 star hotel it's not as 4 star rating hotel from Western Europe (but usually 4 star in a resort is not the same as 4 star in a city), but anyway price/offer is fair enough. I understood that they have a shuttle to avoid queue from gondola, but even we've asked nobody indicate the way to use this solution. We found out only when we've left that you need to schedule transportation. Because of that we had to go up to the mountain by own car in the last 2 days when the queue was huge at gondola.

Very good location

Very cold swimming pool

It was near to the lift.It has good breakfast and good rooms.

This is not a 4 star hotel. We have booked an one bedroom apartment, they gave us a maisonette, the lights in the bedroom were broken and in the living room there was no heat. After we complained they gave us another maisonette, also cold, and then they gave us a studio. We demand bathrobes and they did not have. We have stayed several times in this hotel in the past, but we don't think we will go again.

Evrything was very good

No good internet connection in rooms

i think thw value for money and the swimming pool

the service at the restaurant was not so good

The location of the hotel was excellent and overall it was good value for money. Most staff were helpful, particlularly the bar area in the lobby, and we had an enjoyable stay at the hotel (although not to a 4 star level)

A few points - The breakfast was poor and we had to pay extra to order omelettes every day. The spa was poorly maintained, the jucuzzi and steam room wasn't working, the relax bath was stone cold, and being asked to pay 10lev as a deposit for each towel I felt was an insult. We stayed in a mainsonette room and although comfortable we couldn't use the downstairs toilet as the drains smelt so bad. Also a kitchenette area is provided but no utensils, saucepans,plates etc to be able to use it. Would be nice to have a kettle too!

The place was excellent for gondola.

The breakfast wasnt so good. We didnt have water to shower for 3 hours! Fish spa wasnt open.

I would recommend it for skiers....It is really close to the ski gondola (about 3-5 minutes walking distance)!.... The breakfast buffee was pretty good!

Spa facilities were underfunctioning (cold water in the swimming pool, jacuzi out of order). Many things that were described as stadard facilities are not offered at all (eg: there was a kitchen in the room but there was nothing in it!!...not even a fork or a water boiler, or a plate, they would not give us an internet cable for the room although they describe it in booking) GENRALLY, THE HOTEL OVEPROMISES BUT IN THE END UNDERDELIVERS!

Hotel je super. Na odlicnoj lokaciji, sa super apartmanima- komfornim, cistim i potpuno sredjenim. Hrana (dorucak) je odlicna, raznovrsna i bogata. Cist hotel, sa usluznim osobljem, i dobrom ponudom za odmor, bazen, spa, igraonica za decu, pedikir-akvarijumi... Ukupna ocen a - odlican. Zasluzuje preporuku.

η τοποθεσια

διακοσμηση δωματιων

η τοποθεσία του ξενοδοχείου, η καθαριότητα και άνεση των δωματίων ... και το σπα ήταν πολυ καλό αν και λιγάκι τσιμπημένο στην τιμή σε σχέση με άλλα σπα στην περιοχή...

το πρωινό ήταν πολύ φτωχό, δεν είχε καθόλου γευστικές και ποιοτικές επιλογές εκτός από τις αυγόφετες και κάτι σαν λουκουμάδες που είχαν ... το προσωπικό ήταν αγενές ,ο αχθοφόρος ξίνισε τα μούτρα του όταν δεν του δώσαμε μπουρμπουάρ (δεν είχαμε προλάβει να κάνουμε συνάλλαγμα...!!!!!!). και το αποκορύφωμα όταν κάναμε check out μας χρέωσαν ένα μπουκαλάκι νερό που δεν είχαμε πιει...!!!!! και η πλάκα είναι ότι επειδή είχαμε ξαναπάει στο Bansko και ξέραμε πόσο ακριβά χρεώνουν τα νερά, είχαμε μαζί μας ένα κιβώτιο νερά και χρησιμοποιούσαμε μόνο αυτά..!!!!!! 3 λέβα το μικρό νερό..!!!