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Carrera 42 A No. 1 - 15, El Poblado, 054840 Medellín, Colombia – Show map
Excellent location – rated 9.3/10! (score from 585 reviews)
Rated by guests after their stay at Hotel San Fernando Plaza.
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200 properties in Medellín
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584 verified reviews
They speak your language!
Hotel San Fernando Plaza's staff speaks: Spanish, English
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Outdoor Pool, Terrace
Fitness Center, Solarium, Spa, Turkish/Steam Bath
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
From 3:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
All older children or adults are charged COP 79000 per person per night for extra beds.
One child under 3 years stays free of charge in a crib.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 585 reviews
Value for money
Show reviews from:
The Four Points Sheraton Medellin is in the heart of the Poblado commercial and financial district, downtown Medellin.
Score from 401 reviews Excellent
Featuring a panoramic hot tub and a swimming pool surrounded with vegetation and lounge chairs, this stylish hotel offers gym facilities and free Wi-Fi. Massage sessions are available.
Score from 431 reviews Very good
Inspired by the culture of Colombia, this designer hotel has luxurious rooms, free Wi-Fi and spa facilities. In the commercial center of Medellin, only 7 blocks from the Poblado Subway.
Score from 684 reviews Excellent
Luxurious rooms with a sitting area, an outdoor pool and a spa are featured at the Dann Carlton. The Hotel is in the El Poblado area, just 3 blocks from the San Fernando Casino.
Score from 875 reviews Very good
Location pretty good. 12-15 minute safe and somewhat uphill walk to area of El Poblado with restaurants, boutiques, etc. Other direction 5 minute walk to some larger stores, a few fast food restos and a Hard Rock Cafe. Pool area is nice and clean. Meals in dining room good, not great. Free buffet in morning a lot of traditional fare and an omelette station.
No hot water whatsoever in sink unless bathtub also running. Never got sufficient wifi for iPhone or iPad even in lobby. In room, virtually non-existent. Since I was spending 5 nights, I complained right off, and was met with a few who tried to help, then others including "engineer" who never came to room after twice promising he would. I just gave up in frustration. Rooms also a bit worn, nowhere near 5-star level they claim to be. I speak a good amount of Spanish, but very few in staff spoke English when I had to discuss more technical matters. When I requested airport taxi, the desk persons spoke no English and referred me to office person who was very helpful and arranged it all. No real bar, just a tiny makeshift lounge with a couple of bottles.
Great location. Nice and educated staff. Very attractive.
We had to go to the lobby to use internet. It was "available" in rooms, but we did not meet one guest who had had success with the inroom connection. They need to improve the wifi.
Loved everthing..staff very nice and proffesional!
Great service, excellent breakfast...and super comfy bed
Can't think of anything I did not like.
The location is great.
The wet zones are very badly maintained. The Christmas dInner, a buffet, was awful, and the price absurd for what it was. The staff have dirty unifoms, and the poolside servce is poor. For the same rate, you can stay at the Intercontinental, which is superior in evey aspect.
The pool and the terrace on the 8th floor were very nice. The hotel located in a very nice and safe area. The hotel premises was very clean and well-kept.
First the hotel was a bit difficult to find. They should consider putting signs on the main road leading to the hotel. The hotel's name is not visible from the main road. Further, we did not receive the room we had reserved (a room with 2 twins - we were 2 adults and 2 children) upon check-in. Even though we had a copy of our room confirmation, the front desk insisted that we had booked a room with 1 king bed! We encountered various inconveniences throughout our stay that we did not expect to encounter at a "5 star" hotel. Although the manager apologized for the inconveniences no compensation was offered. We basically had to ask the manager for some type of compensation and had to get Bookings.com involved.
Facilities are excellent, location is nice Very good food overall it's a good hotel
WiFi doesn't always work and the personnel weren't always as friendly
The staff was respectful.
Wifi was not fast enough
Room was big, breakfast it was all right and excellent location
customer service very poor. The staff don´t have a clue whats happening in the hotel. Poor information about the city and things to do
Location location location. It's great location !! Nice breakfast, and nice staff
Clean hotel, nice staff, bell buttons guys awesone
Poor wi-fi , really poor even i though it was just me , but when i was cheching out another guess was complainting about no wi -fi in his room , when you travel from another country wi -fi its a must , this hotel was lacking . They must fix it .
Breakfast was ok, but not as good as in other hotels in Medellin and Bogota Rooms are spacious even if dated
Very small/basic gym, pool opens late, sauna was closed in the morning. Slow and busy lifts (and hidden stairs)
Fights in the room next to ours without any control from the security staff nor front desk. Basically they didn't care about it!
hopitalidad de personales, cama fantástica cómoda.
muebles viejos y instalaciones no corresponden a 5 estrellas
I can't find anything special
Dirty room carpet, walls are opaque and need a paint job. There was dust in the TV counter, and the room curtains are so long they drag over the floor carpet. There was dirt in the bathroom tub. At Breakfast there was no one to offer coffee or other beverages. There were no tables to sit in the dining room during breakfast, yet no staff was available to redirect one to another area outside the dining room. Poor attention. Very expensive for such sloppy conditions.
Como siempre fenomenal.
Ubicacion muy buena
El comedor pequeño y el personal no muy amable
the location was so safety the breakfast was excellent!
the wifi was poor It could be for my room location. so if you want to have a good wifi you need to check it!
The hotel charged me 40 usd for my girlfriend visiting me for 3 hours in my room. They didn't even care to advise that there was an additional charge. Pointless to discuss with the manager, pure rip off! Never again San Fernando Plaza!
Internet; you have to keep signin g in, unless you work non-stop (which no one does).
Very modern style hotel. Excelent restaurant for breakfast and dinner. Very nice view!
the gym could be bigger and better equipped.
Friendliness of the Staff was incredible, everyone I came into contact with offered fantastic Customer Service, great place to stay
Food was great, rooms comfortable
That you had to constantly log in to internet. It should be easier without all the fuss.
The staff is very friendly. The breakfast is delicious. And the hotel is very good located.
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