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Property Highlights

Free WiFi

Places of Interest:

Belgrave Road (0.2 miles)
Show map Mercure Leicester The Grand Hotel

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Newest reviews for Mercure Leicester The Grand Hotel

  • Thomas
      United Kingdom
    August 26, 2014

    Everything

    Nothing

    8.8

  • Harish
      United Kingdom
    August 20, 2014

    staff were helpful.

    Room allocated to us was not clean. Toilet did not flush properly, generally due to renovation work being carried out.

    5.4

  • Alan
      United Kingdom
    August 19, 2014

    reception area

    lifts bit slow and sour milk breakfast

    9.6

  • Sonam
      United Kingdom
    August 19, 2014

    Big spacious room

    Appalled with the hotel putting us in a room right next to the wedding hall who had a live band playing up till 2am in the morning throughout the day. The roof of the bathroom was extremely low and I just about fit having a shower (being 5ft2). My partner is 6ft3 and really struggled to have a shower. Was not impressed and the hotel should at least warn travellers before and should definitely not have put us right next to the hall

    6.3

  • Ilias
      Greece
    August 16, 2014

    Good location at city center near railway station Spacious rooms with complimentary wifi Very good wifi signal

    Breakfast was a bit expensive Rooms not yet renovated

    7.5

  • Robert
      United Kingdom
    August 15, 2014

    I had to be logged on to work from my room all day and the wifi was faultless throughout, and that was from my room, not the public areas. Classic style hotel, great location and great staff.

    Rooms are clean and reasonably furnished but somewhat small, but this is to be expected for an older building.

    7.9

  • Bettina
      United Kingdom
    August 12, 2014

    Location Staff Free wifi

    Condition of room used / outdated Sink makes funny noises while the water is running in the shower

    8.3

  • Ellen
      United Kingdom
    August 3, 2014

    quite room bed was comfy

    nothing

    8.3

  • Tracy
      United Kingdom
    August 1, 2014

    lovely old hotel, comfortable and very friendly staff. Clean and tidy with a little bit of character to it. Easy to park

    nothing

    8.8

  • Christine
      United Kingdom
    July 31, 2014

    atmosphere & decor of hotel very welcoming

    There was no air conditioning in room & open windows were not sufficient to cool room. Night staff very noisy & inconsiderate so I didnt get much sleep.

    7.9

  • Stuart
      United Kingdom
    July 30, 2014

    Really nice room, good size. Staff were very friendly and helpful. Free Wifi which is still not always the case!

    No air con! It was either keep the window open and put up with a busy city centre on a Saturday night or have a warm room. Shower wasn't the greatest either

    8.3

  • David
      United Kingdom
    July 27, 2014

    Reception staff excellent as is the polish lady in the restaurant at breakfast, all extremely polite and attentive. The hotel is being refurbished but that did not affect my stay at all.

    No air conditioning but fans were available on request.

    7.9

  • Robert
      United Kingdom
    July 22, 2014

    An excellent city centre location; friendly reception staff and an attractive reception area. The room was perfectly satisfactory for our needs. We didn't eat in the hotel.

    Nothing.

    8.8

  • Anonymous
      Germany
    July 22, 2014

    Staff really helpful and pleasant. Very convenient location.

    Music in the foyer was awful, really terrible. Rubbish left on tables and around chairs for hours. Aware they were painting...but the mess of where the carpets didn't meet the walls and the gripper showed. Lack of ability to cool our room down as the windows only opened slightly.

    6.7

  • Henrietta
      United Kingdom
    July 21, 2014

    We were greeted by a very friendly and helpful girl, who changed one of the rooms so we were on the same floor (though still a bit of a walk!). The rooms were fine, a bit hot (no air conditioning but it was exceptionally hot weather) but at least the windows opened, in both the bedroom and the bathroom. The bed was very comfortable and we loved having the dressing area inside the entrance.

    The sofas in the lounge were well past their use-by date, with the stuffing in the arms sagging and leaving very hard wood arms under the covers (I tried to perch on one, very uncomfortable!) but I realise the hotel is being upgraded.

    8.8

  • Anonymous
      United Kingdom
    July 21, 2014

    Location

    Hotel undergoing renovation so very shabby at present. Exposed carpet grippers, missing door handles, cracked tiles, tired interiors.

    5.8

  • Anonymous
      United Kingdom
    July 20, 2014

    The room was so uncomfortably hot during the night that I couldn't even sleep. The windows only opened about 3cm.

    7.5

  • Jennifer
      United Kingdom
    July 20, 2014

    The rooms were excellent and very comfortable. The facilities in the the hotel were very good with good car parking.

    Overall it was an excellent hotel the only thing that I found was that the rooms were extremely hot. Apart from this no other complaints.

    9.6

  • Merlon
      United Kingdom
    July 20, 2014

    location and friendly staff

    9.6

  • Helen
      United Kingdom
    July 13, 2014

    receptionist lovely free parking for guests historical building very clean comfy bed

    no air con/fan not enough towels for two

    8.8

  • Jo
      United Kingdom
    July 10, 2014

    Good food and service in restaurant

    Shabby areas were being redecorated and should therefore have not been used or there should have been a reflection in the cost.

    5

  • Sarah
      United Kingdom
    July 9, 2014

    The receptionist was fantastic. I can't remember her name, but she was on the desk at 8pm on Sun 6 Jul. brilliant customer service.

    8.8

  • Balkar
      United Kingdom
    July 6, 2014

    Excellent staff

    10

  • Yewen
      United Kingdom
    July 5, 2014

    Friendly staff; nice and old fashioned building; very spacious room; great location; vert huge and comfy bed

    Wifi disconnects itself all the time; housekeepers gossiping in the corridor which is a bit unprofessional; was expecting more for a 4 star hotel; a little bit pricy; some rooms are not as nice as others

    7.9

  • Lynne
      United Kingdom
    July 3, 2014

    Staff helpfulness and location Original features

    Needs some update

    6.7

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