• City view
  • Garden
  • Swimming pool
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top Location: Highly rated by recent guests (8.9)

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 king bed
Living room:
1 sofa bed
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
8.9
Cleanliness
9.2
Comfort
9.2
Value for money
8.6
Location
8.9
Free WiFi
7.4
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Siska
    Indonesia Indonesia
    The room is spacious, clean & well maintained. Good facilities with 3 private tennis courts for guests. Large swimming pool with slide for kids.
  • Deandre
    United States of America United States of America
    This was amazing! The pool and gym facilities were some of the best I’ve seen in Surabaya. They also made the room special for Valentine’s Day for my special person. It was truly a wonderful stay.
  • Digi-sat
    Canada Canada
    Absolutely the best attentiveness and caring of guests from one of the most beautiful and traditional luxury hotels in Indonesia. Management understands that flexibility and generosity goes a long way for all guests staying at this hotel. That...

Hotel area info

Restaurants
1 Restaurant On Site

  • Jamoo
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian

Amenities of Shangri-la Surabaya
Great facilities! Review score, 8.9

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
  • Walk-in closet
View
  • City view
  • Landmark view
  • Pool view
  • View
Outdoors
  • Picnic area
  • Sun deck
  • Garden
Kitchen
  • Dining table
  • Dryer
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live music/Performance
  • Movie nights
  • Tennis equipment
    Additional charge
  • Kids' club
  • Nightclub/DJ
    Additional charge
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Sofa
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Car rental
  • Packed lunches
  • Carpeted
  • Elevator
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
  • Waterslide
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Indonesian

House rules

Shangri-la Surabaya takes special requests – add in the next step!

Check-in

From 2:00 PM to 11:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 6:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash Shangri-la Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Different policy for children breakfast apply in this property, please check children policy for more information.

All children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Shangri-la Surabaya

  • Check-in at Shangri-la Surabaya is from 2:00 PM, and check-out is until 12:00 PM.

  • Room options at Shangri-la Surabaya include:

    • Double
    • Suite
    • Twin

  • Shangri-la Surabaya offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Playground
    • Game room
    • Tennis court
    • Golf course (within 2 miles)
    • Kids' club
    • Spa/Wellness packages
    • Movie nights
    • Spa lounge/Relaxation area
    • Locker rooms
    • Nightclub/DJ
    • Live music/Performance
    • Tennis equipment
    • Swimming pool
    • Fitness
    • Foot bath
    • Spa facilities

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Shangri-la Surabaya has 1 restaurant:

    • Jamoo

  • Yes, Shangri-la Surabaya is popular with guests booking family stays.

  • The prices at Shangri-la Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Shangri-la Surabaya on this page.

  • Shangri-la Surabaya is 1.5 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.