ALTIDO wants you to have a fantastic stay, and we encourage you to see this property as a home away from home. There are, however, a few points we politely ask guests to note before their arrival and throughout their stay:

Strictly no smoking, no parties, no pets

Dispose of rubbish appropriately.

Keep the property clean and tidy.

Whilst washing up and stripping the beds at check-out would be appreciated, it is by no means expected.

Quiet hours are between 10 PM and 9 AM. So please keep the noise down and respect the neighbours in the building.

Please remember to close all windows and doors when leaving.

Careful attention to the keys is extremely important. Guests are responsible for any additional costs resulting from misplaced keys or locksmith call-outs.

To ensure the safety of our current and future guests, we ask all guests to complete our online check-in form and to provide a valid form of identification.

Due to the ongoing energy crisis, the following rules apply to all properties in Italy:

Guests are obliged by Italian law to follow the rules regarding rubbish collection and recycling. The schedule is different for each city, and guests can find written instructions on the property.

Guests are obliged by Italian law to provide identification and pay the city tax before check-in. ALTIDO will not provide access if the online check-in form is not completed or the city tax is not paid.

The condominium (central) heating will work on a schedule, as imposed by Italian law, and heating cannot be adjusted. The schedule will operate as follows: 6 AM to 9 AM, 12 PM to 2 PM, and 8 PM to 11 PM.

The highest temperature allowed by Italian law for the residential sector is 19 degrees Celsius for all thermostats, both central and autonomous heating.

Please do not use more than one appliance at once. Otherwise, you may experience power outages. If this happens, guests will need to reset the fuse box. Please do not use more than one appliance at once.

Please note that if the type of check-in of the property you have booked is "Greeter", there will be extra Late Check-in Fees (note that late check-in has surcharges, payable via card/payment link before your arrival:) for check-in after 7 pm.

Você deve apresentar um documento de identidade válido com foto e um cartão de crédito no momento do check-in. Por favor, observe que Pedidos Especiais estão sujeitos a disponibilidade, e custos adicionais podem ser aplicados.

Por favor, informe ALTIDO Dimora Palazzo Serra com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva.

Esta propriedade não permite festas de despedida de solteiro ou festas parecidas.

Horário de silêncio entre 22:00:00 e 09:00:00.

Se você causar danos à acomodação durante a estadia, poderá ser solicitado que você pague até € 250 após o check-out, de acordo com a Política de Danos desta acomodação.

Número de licença: 010025-LT-0997