Guests without a meal plan who want to eat dinner at the property must make a reservation at least 2 days in advance.

Guests travelling with children are kindly requested to notify the property of the total number of children, the age of each child staying in the room and whether or not meals/extra bedding will be necessary at least 2 days before the date of arrival.

Group booking guests with 2 or more booking confirmation numbers must notify the property in advance. Contact details can be found on the booking confirmation.

Modifications of bookings must be made at least 2 days prior to the date of arrival. If the number of guests checking in exceeds the number of guests indicated in the booking confirmation, additional fees may apply.

During specific periods, guests can use the public hot-spring baths at neighboring Ichinoyu Group properties for free. For more information, please contact the hotel directly.

There are many stairs and steep hills between the property and the closest Tonosawa Train Station, and there is no public transport from the station. The property recommends guests to use a taxi from Hakone Yumoto Station.

Guests using a car navigation system are advised to use the map code: 0460-86-4000

Hóspedes com tatuagens não estão autorizados a usar as áreas públicas para banho ou outros locais onde as tatuagens podem ficar visíveis.

Os hóspedes devem fazer o check-in até as 19:00:00 para desfrutar de jantar nesta propriedade. O jantar não pode ser servido para hóspedes que fizerem o check-in depois desse horário, e reembolso não será possível.