Nothing

Charming and world class

Stayed in February 2024

Nothing

Luxury stay where there is every attention to detail from the hotel and staff. Customer service remains truly excellent. Menu superb and quality of food are one of the best for any restaurant in the world. Many activities are included in your hotel booking. Superb facilities with Bose music streaming in your room. Our favourite hotel. Take time to unwind from the hectic pace of modern life in a traditional Arabic setting.

Stayed in April 2024

Very far location because of the desert area, I had to pay extra taxi fees around 550 AED going to and leaving from the hotel, absolutely expensive! The location is also hard to find, fortunately they provide some details in the email. Desert area means there are lots of insects (especially mosquitoes and flies in the pool), will bite you and leave you uncomfortable (my mum got 7+ mosquitoes bites). Although they provided sprays, those are harmful to your health, not suitable to use a lot. I recommend adjusting the air conditioning to a low temperature. Have spa services and massage provided with extra charges, we want to book after check in but realise that it was totally full😅, better to tell all guests that they can prebook these services if needed. The water pressure of the shower is too small and cannot adjust the temperature to a hot temperature. The hotel promised to have wake-up morning call service at 5:30am but they ended up forgetting it. For the food, I don’t think it’s extraordinary… The steak is too hard to bite😂though the dessert and the appetiser were nice. The waiter takes so long time to answer your request. For the local activities, remember to reserve more time to call the buggy to pick you up to avoid being late, we ended up being late and don’t know how to walk to the activity venue. The time slots provided (except the archery) are not enough, so make sure to arrive early at the hotel and prebook in advance.

it’s very rare that we can live in a hotel surrounded by the desert area, so you can see a large variety of animals, you can see the goats walking near your room, they are so cute! We can choose 2 desert activities and the camel ride was an extraordinary experience. We also took photos with the eagle. The staff service is very good, explaining things in detail and being very patient and polite. They welcome guests well before and during our stay. Before we left, they collected feedback from us, showing they really care about customers, they even give me a free doll. Very relaxing, can swim at the private pool and have a hot bath afterwards. 3 meals included, the breakfast is nice. The hotel provides buggy service to go to different places (e.g. restaurant and spa facilities) and amenities, especially 8+ bottles of water for one night, and even traditional snacks and cookies. Have a bottle of alcohol as welcome drinks as well, but other alcoholic beverages are not complimentary. They provided afternoon tea (some cakes, coffee and snacks) at designated times.

Stayed in April 2024

Quite a lot of flies about - annoying needs updating

It’s different to other choices in Dubai

Stayed in March 2024

Everything - stunning and unique - never forget experience - exceptional service/location/room/food

Stayed in March 2024

Nothing

Every thing is good. Very hospitable

Stayed in March 2024

The Service is Amazing .

Stayed in February 2024

Activities are very early even in winter so it is hard to get up unless you go really early to bed the previous night. Price is very steep for what it is , especially as it needs a bit of modernisation round certain areas of the suite (I fully understand Bedouin style but it needs a tiny little bit of maintenance I.e. some tiles in the pool)

Private pool, tranquility , beautiful views, attentive staff, good food

Stayed in January 2024

This is probably more a faiiling on my personal Internet computer skills. As opposed to something the Hotel failed on. But i would add some additional written web page points. Thats its important to state and inform the Hotel what actual activities you wish to engage on, before you arrrive. Example this would ensure you set a Camel ride place, if customer numbers are high. As i say possibly more my web detail failing, than the hotel.

I have stayed in UAe 26 years, and have had the pleasure and privilege of staying in your hotel a couple of tiimes before, i also treated the wifes parents to a stay also. Due to being impressed previously on all occassions with the setting, the staff professionalism, freindly helpful demeanour and attitude, basically the whole experience. On this occasion i treated my daughter and boyfriend who were on vacation from UK. Both of these guys expressed their collective satisfaction, on the setting, activities, facilities, service, attention to detail, with the staff helpful attitude being high on their enjoyment list. Guys most of my family have been lucky enough in life to have visited and stayed in many places over the years. And although many factors make up an overall pleasant experience. Its our view that without having genuinely nice, professional human beings being part of the memory. Many other positive elements could be negated. We are happy to report since you asked. That every aspect of their expectation was met. So thankyou to all the individuals who set this high standard.

Stayed in January 2024

The only thing for us on this particular trip was there was a tiny bit of maintenance going on in the main pool area - but this did not make any difference to us as the private pool for our suite was so gorgeous we would not have left it anyway!

We absolutely loved the experience of staying here. The service is absolutely first class. The accommodation is luxurious, the views beautiful and the ambience restful, peaceful and a true oasis away from the city. The food is plentiful and every meal we had was delicious with lots to choose from. The outside dining experience is wonderful. There are a few activities included and we would totally recommend the Sunset Camel Ride and Falconry.

Stayed in January 2024

The staff, tour guides, activities, private pool, floating breakfast, the room, the outside dinners, and the beautiful tranquility of the whole place

Stayed in January 2024

Nothing

Everything

Stayed in December 2023

Food is great. Animals are super cute

Stayed in December 2023

it’s looking a little frayed at the edges and is due a refurbishment but this didn’t detract all that much from the experience

excellent service, great food, super comfortable beds and beautiful location

Stayed in October 2023

We had an amazing time. Villa is super nice, and all the stuff is great. Super nice experience! Highly recommanded!

Stayed in September 2023

Great experience

Stayed in August 2023

i wish there were more vibrant salads, real green leafs kind of salads

lunch menu is great

Stayed in August 2023

Dessert options in the food menu. Variety in activities.

Quietness and the full ability to disconnect from the city.

Stayed in August 2023

NA

The private pool with the awesome view

Stayed in July 2023

I would say the bed's mattress although very luxurious, for me personally is a bit too soft. The only thing I really felt wasn't up to standards was the quality of the western breads and pastries. They did not feel very fresh, croissants were heavy, bread hard. In a place like this, for the price one pays, I would expect great bread and pastries. The alcohol is over priced, especially considering recent changes in the local tax law.

The relaxing and boutique vibe is just excellent everywhere. Service is outstanding. Food in general is very good. A free bottle of prosecco in the room was a nice touch. The plunge pool is climate controlled now which is a great improvement. The sound and sight of birds make this place delightful. Gazelle and Oryx roaming around never fails to amaze. The chilled Arab ambiance everywhere, including soft Arabic music in the dining room is very well done.

Stayed in July 2023

The best hotel i ever stayed and experienced

Stayed in July 2023

Rooms are a little tired in places, missing tiles in the pool, table and chairs a bit scruffy and need repainting. You’d expect better from a 5 star luxury property

Stunning location feels like you are in the middle of nowhere but you’re only 45 mins from Dubai

Stayed in June 2023

everything was amazing

unique destination

Stayed in June 2023

might benefit from variety on the menu and more emirati choice

location , staff extremely polite , loads of activities

Stayed in May 2023