The staff was not very helpful or friendly. The breakfast room was gloomy and the breakfast food of really poor quality. Did also have a man trying to open our door during the evening as we had turned the lights off for a nap, and then saw a few men checking windows from the outside as if scouting flats to break in, in line with a number of reviews here.

The room was fairly clean and true to pictures.

Stayed in March 2024

1. The staff on reception was inadequate and lacks communication skills. They were saying random codes for some doors that we didn’t know the location of. Making them tell us information was like pulling teeth.. 2. Could not explain in our native language (we are Bulgarians) where our rooms are. 3. Ski shuttle was broken so they were using another hotel’s shuttle - terrible communication between hotel and shuttle, we were waiting 50 minutes for it and then gave up and walked to the hotel in our ski gear!!! 4. Hard to find the entrance and reception 5. Barrier breaks constantly 6. Some rooms are very cold, we needed additional heaters.. for winter season, it is unacceptable. 7. When we first arrived, they couldn’t find the key to one of the rooms..

1. Breakfast is nice 2. Massage lady has amazing skills!

Stayed in March 2024

It was cold in the room as the balcony doors did not closed properly. No wi-fi, as the apartment was not in the main building. Small bathroom and no furniture/ shelfs where you can put cosmetics or something. Furniture was old. The bedroom was over-crowded with useless furniture. The fridge was very noisy. The garden/ the way to the restaurant/ reception was very dark by night.

Large apartment, we did not miss anything. The pool was heated (this was a biiig surprise), the saunas were ok, the food was great (breakfast and dinner), the staff was very frindly and helpful. Big yeeey for the comfy bathrobes. Very close to the Gondola. You can buy ski passes or rent equipment from the hotel.

Stayed in February 2024

Na

Good friendly staff

Stayed in February 2024

There’s is a room service menu in the room however when we tried to order some the phone didn’t work and when we eventually got through we were told they do not do it. The fire alarm went off multiple times during our stay which no one seemed alarmed about. There was a fruit bowl in the room but the fruit was mouldy.

Good location, good facilities such as the spa and sauna.

Stayed in February 2024

The "automatic" bar for the parking that was supposed to open with a camera reading your licence plates, didn't open not even once. We had to go inside and tell them to open it everytime. Staff was not rude but was somehow indifferent. It looks like most of the people we encountered in Bansko are like this though.. We had to wait 30min because our room wasn't ready on check in time.

Generally I think there isn't a better value for money choice in Bansko, very satisfied! Very good breakfast! Nice facilities with spacious rooms, kids' playground, spa, swimming pool etc. It snowed a lot and the Staff was cleaning all the snow all the time.

Stayed in January 2024

The location and the breakfast.

Stayed in December 2023

Liited information on facilities from reception. Toilet leaked in bathroom.

Breakfast was good selection. Pool was big and very clean

Stayed in August 2023

Nothing to report

Brilliant central location

Stayed in March 2023

The indoor pool was probably over-chlorinated, after half an hour our eyes started to burn, a cold started and we started coughing so intensely that we had to leave the pool room.

Excellent breakfast, spacious apartment. The temperature is just right. Inner heated pool. And a great price/service ratio. Very close to lift.

Stayed in March 2023

The 'hot food' at breakfast isnt hot. They turned on the heaters on our last day (so they did work!) just not on any other day - cold scrambled egg anyone?? The beds creak - a lot! Im not talking bedroom antics here, they just creak at every little movement - really annoying. If you do want to cook in your apartment, beyond some pans cutlery, plates and glasses etc there is very little else. No cooking oil, salt/pepper etc. No bottle opener or corkscrew. Just mentioning this in case you were thinking of self catering. Probably the best self catering option is to get a rotisserie chicken from the main Aldo supermarket - very tasty!

Spa and pool were very nice. Selection of temperature rooms, steam room, jacuzzi etc. Location is good - less than 10 mins walk to the Gondola, and they provide a shuttle service if your legs have really given up on you. Nearest supermarket is 5 mins away.

Stayed in March 2023

To much chlor in the pool. Bed was broken.

Pool water temperature was nice. Food was ok.

Stayed in March 2023

Attention to detail from the cleaners. Room shower had mould growing on the silicon, soap dispenser was leaking and the shower leaked from underneath the base which flooded the bathroom every time. Mix the water and soap together and you have and extremely slippery surface. Also the pool could do with a deep clean and a continuous temperature. One day it was warm the next cold.

Generally we liked everything. Breakfast had a good variation of hot and cold dishes. From sweet to savoury and meat to fruits. The location was perfect for the things we needed. We was a group aged 1-45. The rooms were warm and had kettle, toasters, hobs, pans, plates etc.

Stayed in February 2023

we stay during Christmas holidays it was very crowded at the SPa and restaurant, but personal did they best to give good service. At the appartment kettle was missing when we asked on the reception they said is not available as hotel very busy, well for family room with a child I think kettle something necessary, anyway is not a big deal other kitchenette were there.

good location, friendly personal, very nice food. breakfast and dinner amazing selection of different meet and salads. in the morning pancakes or waffle. The ladies at the restaurant provide amazing service they were fast and proactive, clean tables and prepared for next guest. it was very crowded in rush time but they refresh food very fast and supply all what is need it. We stay in two bedroom appartment in the main building, appartment was clean and prepared for 5 people as we need. Towels, bathrobes, bedsheets all were clean and fresh. we also get some complimentary fruits upon arrival which was so nice.

Stayed in December 2022

Very cold pool. Staff should be more involved in the hotel’s life.

Good location. Good prices

Stayed in August 2022

We had to pay for towls in the pool.

Staff was kind. Breakfest was good..location was good.room was very big and comfortable.prices at the bar were good.

Stayed in March 2022

The jacuzzi in the spa did not work very well

The rooms were comfortable and clean and the most of the spa was great

Stayed in March 2022

Cleaning should be done with more care and professional machines; the water in the pools must be heated in order to be appropriate for kids even when the weather is not that hot; flies and bees around the dinner tables must be removed

The facilities are no worse than the top 2 hotels in Bansko: Kempinski and Lucky Bansko, indoor pool, outdoor pool, kids pools indoors and outdoors, kids playground, nice atmosphere indeed

Stayed in August 2021

Our apartment had a pool view (which was nice) but it was very noisy, so if you go there with kids, it will be better to choose an apartment with another view, a part of the waitresses were grumpy

Good location, 4 different outdoor swimming pools, pool bar, the apartment was clean and the cleaning ladies were very kind and smiley

Stayed in August 2021

great stuff, clean ,outdoor pool was with great temperature.

Stayed in July 2021

Full payment on check-in was required

The outdoor pool was amazing and the wonderful nature around the location

Stayed in June 2021

Nice mountain view! Flat screen TVs both in the living room and bedroom. Lovely breakfast. Great location with free car parking.

Stayed in March 2024

we liked nothing here, so disappointing. no internet, poor breakfast, barely english speaking staff, and very unfriendly very dirty rooms, broken appliances in the kitchen, very cold, shower and sink licking all over the bathroom, a deep and steady cigarette smell no matter how much we had the windows open we will never ever return here

we liked nothing here, so disappointing. no internet, poor breakfast, barely english speaking staff, and very unfriendly

Stayed in February 2024

Food. Hotel bar was closed in the evening. Spa and pool were absolutely below standard.

Staff were very friendly and helpful, especially Mariana.

Stayed in January 2024