I don’t like the single beds put together ! It’s hardly good for romance 😉 the shower room in Kate’s room wasn’t great as never seemed to dry out which left a damp smell - it needs a bath in it too

Loved the different style rooms. Good location

Stayed in April 2024

Enjoyed the stay. Only big issue for me was the language barrier with some staff.

Stayed in April 2024

A bit of a weird electrical outlet positioning.

The room was exceptional and we both liked the “Star Room” theme. It has the lovely addition of a heart-shaped jacuzzi which helps set the mood.

Stayed in April 2024

The room was comfortable. The breakfast was good.

Stayed in February 2024

A little renovation will be good. We were having trouble with the card opening the door - we needed to try each time about 10 times until it worked, even after we asked for a new card we were having the same problem. Food in the hotel restaurant for lunch and dinner was not tasty. Spa area needs rework, only 1 shower available for men and one for women and it is in each dressing room. Ice bucket/cold shower was not working. The Spa area is also available for visitors not guests in the hotel.

The room for 2 adults with 2 kids was clean with decent size (about 25sq.m). The pool was 32 degrees excellent for children. Sauna and Steam room were available. Restaurant was big and not overcrowded. Staff was very nice and polite. Free parking was available at site. Very good breakfast.

Stayed in February 2024

Each deluxe room takes you to a different world. The hotel is quite clean, good breakfast and delicious food in the restaurant, and friendly staff. There is no mineral water, but the water in the pool is heated to 32 degrees. There is a sauna, a steam bath, a gym and they offer a wide selection of massages.

Stayed in January 2024

Everything was just perfect!

The atmosphere The service The food The facilities

Stayed in November 2023

Room lockers

The restaurant

Stayed in October 2023

Additional sofa is impossible to sleep due to quality. But if you need only main bed it is not a problem

Rooms design are out of this world. Did not expect to see such hotel in the middle of the country in small city. Very good breakfast Parking in front of hotel Very polite staff

Stayed in September 2023

I don’t like the artificial flowers and decorations at the lobby. The room smelled unpleasant, so I used my personal diffusers to remove bad smell.

It’s really an unconventional concept, for connoisseurs only 😊 Nice stay, with good sleep and comfortable mattresses.

Stayed in August 2023

Kids club is open only when the pizza restaurant is open which makes the stay with kids uncomfortable. There is no space for kids to play after 7pm

Food is good at breakfast

Stayed in August 2023

Checkin not till 1500 so had to kill time - reception didnt offer early checkin. Steam room was not working and ladder to jacuzzi was shaky - also not clear that locker keys had to be given at reception and not in the spa area. Checkout took a long time for the person in front and receptionist didnt seem interested in expediting us instead of phoning someone - ended up just dropping keys and leaving but usually like to do that in person.

Breakfast was great in very nice location. Art all around and very nicely decorated. Good restaurant at front door. Spa included with good choice of wellness services/ Opening windows and good pillows and room temperature, fridge and TV not used and bath which came with upmarket toiletries and fluffy towels. Pool was nice as was sauna. Free parking outside hotel. Price was excellent for basic room we had - many other themed rooms were intriguing but cost more - next time maybe.

Stayed in August 2023

Nothing

Clean and confortable. A nice and profesional people.

Stayed in July 2023

All

We were really surprised by this hotel.

Stayed in June 2023

None

The hotel is located near a big square and has an adequate parking area in the front. The room was clean & fitted with all needed appliances. The staff was friendly and very helpful, providing plenty of details in regards to the facilities and the city. The breakfast was rich in quantities and diversity.

Stayed in June 2023

the check-in start from 15.00, no exceptions. Parking place is most of the time full, yet you can unlock a parking place after you'll discuss with parking boy or with receptionist. Some tourists with kids can be pretty noisy on the corridors ...

nice standard room, clean and air conditioning working properly, very good restaurant (try Serbian menus) including Bulgarian meals and tasty pizza, exceptionally tasty breakfast. Even the hotel was crowded, restaurant is big enough to accommodate all. Hotel is just near city center/park/church yet easy to get out to reach nearby attractions.

Stayed in June 2023

The rooms and bathrooms of their ‘luxury’ rooms are very dated

The restaurant was amazing, including the staff and food

Stayed in April 2023

Great staff and awesome breakfast. Ideal for families with kids - like us. There were two kids’ play places indoors and one outdoors. Everything was clean. The food was delicious. During our stay the hotel organised an event near the Prohodna cave and it was an interesting experience and we appreciated it very much.

Stayed in May 2023

Door cards don’t always function well.

Centrally located, easy to find, quiet and clean room, refurbished and spacious bathroom, decently priced restaurant, helpful and polite staff, free parking.

Stayed in May 2023

too much art

the luxury

Stayed in April 2023

Everything was lovely

Fantastic service, clean and spacious rooms and bathrooms. Food at the restaurant and at breakfast was exceptional.

Stayed in April 2023

The room and the spa facilities were really good and easily accessible but without a doubt the best feature of the hotel is its staff. The people were immensely polite and helpful.

Stayed in April 2023

Room was a bit old. However this was a minor point as it was clean, with a lot of space and quiet.

Breakfast was great and in general all the facilities were perfect. Nice stay and very quiet. The only minor point was that room cards were not functioning good for a couple of days, but it is a very minor nuisance and didn't change the good perception of the hotel.

Stayed in February 2023

Everything was perfect and interesting

Stayed in February 2023