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  5. Reviews of The Step Family Hotel

Reviews of The Step Family Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Sunny Beach, 8230 Sunny Beach, Bulgaria

#39 of 174 hotels in Sunny Beach

Guests' Choice

Review Score

Based on 33 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    9.0

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony - Free WiFi
    • Stayed 3 nights
    • Submitted from a mobile device

    There is a restaurant on the ground floor and it would be perfect if they served breakfast for additional payment. But for the price you pay this variant is really perfect.

    The staff was very friendly, our room was clean and nice and we had everything that we need in our room. Also what is important it was quiet there, we didn’t hear neighbours.

    Stayed in July 2023

  • Reviewed: June 24, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 3 nights
    • Submitted from a mobile device

    Noting

    Everyting

    Stayed in June 2023

  • Reviewed: September 8, 2022

    9.0
    cozy family stay
    • Leisure trip
    • Family with young children
    • Double Room with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    clean and “home feeling”

    nice and cozy hotel, room with balcony.

    Stayed in July 2022

  • Reviewed: August 2, 2022

    9.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Everything. I really recommend it.

    Stayed in July 2022

  • Reviewed: September 7, 2021

    9.0
    Lovely stay in Sunny Beach
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 10 nights
    • Submitted from a mobile device

    Would have been nice if they also served breakfast.

    Daily cleaning Friendly and helpful staff Close proximity to the beach Good food

    Stayed in August 2021

  • Reviewed: September 1, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony - Free WiFi
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice restaurant with gorgeous garden for serving meal

    Stayed in August 2021

  • Reviewed: August 28, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Balcony - Free WiFi
    • Stayed 6 nights

    Our room was on a busy street and facing east with no blinds, so sleeping in was not an option. The hotel/restaurant didn't offer breakfast, which was unfortunate as there aren't many breakfast options nearby. The WiFi was spotty at best in our room (it was better in the garden), so don't rely on it for more than the very basics.

    The room was very spacious, clean, and tastefully furnished. The bed was large and extremely comfy. The parking was right next to the hotel and was reasonably priced. The restaurant had some nice food (and guests get a 10% discount), especially the pizzas made by an Italian chef. The garden it is in was a very pleasant place to hang out. The beach was a 5-minute walk away.

    Stayed in August 2021

  • Reviewed: August 9, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 3 nights
    • Submitted from a mobile device

    Very kind and helpful host, great customer service. Good location (5 minutes walk to the beach), big room at a great price. Very clean and quiet. Really liked the garden with the restaurant - the chef is Italian so we enjoyed some great pizza. Highly recommend:)

    Stayed in August 2021

  • Reviewed: August 9, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 3 nights
    • Submitted from a mobile device

    Very friendly and polite personal.

    Stayed in August 2021

  • Reviewed: August 2, 2021

    8.0
    A lovely stay at the Step Family Hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 4 nights
    • Submitted from a mobile device

    My only criticism is the lack of cleanliness. Our room wasn’t very well cleaned when we first got in, but it wasn’t very well cleaned on the subsequent days either. The room was set for 3 adults as well even though we were 4 and we found ourselves asking for toiletries and toilet paper as that wasn’t stocked either. The cleaning lady seemed nice even though she only spoke Russian and we couldn’t understand each other, I don’t know if she has any help and maybe she needed it but the apartment wasn’t clean at all, mostly the bathroom floor really needed it The WiFi was very poor at our room as well and it would’ve been nice to have at least a fan in the bedroom as the AC was in the front room and we couldn’t get much of it at night 😊

    The staff were absolutely exceptional, very considerate of us and our baby. We received a baby cot, we received a room with a garden view as we requested, we checked in on time and with no issues whatsoever. The apartment was lovely with a feel of two separate rooms if it’s for two couples, it’s fantastic. The large double bed was superb and very comfortable. The restaurant in the hotel was great, food was lovely and you always get a discount. Staff were fantastic and whenever we were sat near a speaker, they always asked if they should lower the music so our baby can sleep. Truly impressed by the level of professionalism everyone showed. Even though our apartment was over the restaurant, the music wasn’t loud and it was turned off on time.

    Stayed in July 2021

  • Reviewed: July 24, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 5 nights
    • Submitted from a mobile device

    Datorita situatiei actuale restaurantul nu se deschidea de dimineata Due to the current situation, the restaurant did not open in the morning

    Un loc calduros, primitor si curat A warm, welcoming and clean place

    Stayed in July 2021

  • Reviewed: June 14, 2021

    9.0
    Wonderful
    • Couple
    • Double Room with Balcony - Free WiFi
    • Stayed 6 nights
    • Submitted from a mobile device

    We’ve heard that the restaurant is good and the pizza is delicious, but unfortunately the restaurant wasn’t open yet.

    Good location, nicely furnished room, amazing garden, great staff - smiley and helpful.

    Stayed in June 2021

  • Reviewed: August 2, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony - Free WiFi
    • Stayed 4 nights
    • Submitted from a mobile device

    There are many technical issues in this hotel. No workink AC in one room, problem with water and no working fridge in another room. The wifi is week in the whole place.

    The staff is really friendly. Its close to beach and on the stop to old city Nesebar. The hotel restaurant is nice, they offer daily menu for 10 BGL.

    Stayed in August 2021

  • Reviewed: July 24, 2021

    10
    A special vacation
    • Leisure trip
    • Travelers with friends
    • Double Room with Balcony - Free WiFi
    • Stayed 5 nights
    • Submitted from a mobile device

    Due to the current situation, the restaurant didnt opened in the morning

    A special location with welcoming people, clean well positioned, close to the beach to the trains that go to the old town of Nesebar and to the center of Sunny Beach, o location that I recommend

    Stayed in July 2021

  • Reviewed: August 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: September 29, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: September 8, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: September 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: August 31, 2022

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: August 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: August 7, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony - Free WiFi
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: July 21, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room with Balcony - Free WiFi
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: July 17, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony - Free WiFi
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: June 29, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony - Free WiFi
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in June 2022

Showing 1 - 25

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