There is no AC or even a fan or any adapter for plugs. Also, no one helped us with the luggage either in check-in or check out.

The location is good

Stayed in June 2023

Building is old with less cleanness. the staff was friendly but there is just too less workers who can help. The front desk gave another person the same door key to my room. So the person I do not know opened my door at night…

The location was good and quit. The view was very good.

Stayed in June 2023

The attention is excellent and the breakfast delicious!

Stayed in April 2023

nothing

location

Stayed in April 2023

The hotel is situated in front of a church. The bells ringing is absolutely not pleasant specially when you really want to sleep.

Great location with a very spectacular view of Mount Niesen. The breakfast was good and had enough choice

Stayed in December 2022

nothing

very nice view

Stayed in October 2022

none

Reception staff was amazing as we couldn’t check in on time but they found a way and trusted us for super late check in. Thanks to team Baren.

Stayed in October 2022

The church is about 100m away and the regular ringing of the bells made our sleep a little disturbed.

Everything in this hotel is great. Its clean and comfortable. The food in the restaurant is delicious

Stayed in October 2022

nothing about property, but the area are missing variety of restaurants and shops nearby,

everything thing was great , location, the room , breakfast fast , attractive areas are nearby

Stayed in October 2022

The numbers of the staff aren't enough Room service is bad especially after 7 pm The room doesn't have a kettle, no hot water

The size of the room Location The room views

Stayed in September 2022

not professional. no hot water. no tea. Noisy.

Stayed in September 2022

they billed me for my 2 friends rooms as well as my own which was contrary to the agreed pay seperately

Stayed in August 2022

When we made the booking it was not mentioned that the room was in the loft and there was access only by stairs from the lower floor. The shutters of the bedroom’s windows didn’t work. The thin curtains didn’t provide enough protection from the sun light. The bedroom was extremely small ( the bed was barely fitted).When we made our complains to the manager , instead of trying to please us, he answered that we could move to another hotel if we didn’t like the room. The last day of our stay they moved us to a better room. He said that he would think of making a reduction to the price, something that eventually didn’t happen.

Really nice location.

Stayed in August 2022

We loved everything about the place; the rooms are tastefully decorated, pods nespresso coffee machine, huge balconies overlooking the lake, good breakfast with a spectacular view, lovely restaurant within hotel and super nice staff, loved it!

Stayed in August 2022

Despite the hotel looks fine, the four-star-rating is due to the fact that I had an allergic reaction to mites. I travel pretty often, and I stay in nicer places as well as less nice places. Never experienced this issue. By stepping into the room, I could feel the carpet was filthy, yet I could not imagine being rushed to the hospital unable to breathe. After having checked-out that morning, we informed the girl at the reception, Who I believe did not get how serious this issue is/may become and the “I’ll tell the maid” does not look like an answer from someone Who takes hygiene seriously. I now know I’m allergic to mites and I thank God that I only slightly am.

Restaurant fine, average price.

Stayed in August 2022

- no air conditioning - noise from street - no window screen, bugs are all around the room - on receptionist 24/7. Only in daytime

View

Stayed in June 2022

Wifi very slow No fridge (or minibar) in the room, so possibiloty to have fresh beverage/water No air cond, we got a fan which was working so slow so we could not sleep at night

The building and room size The view The balcony

Stayed in July 2022

Stefanie was a great help and very kind person with her smile all the time. Mikaila was very kind too. Generally speaking, all staff were very kind and helpfull.

Stayed in May 2022

No Elevator for the 4th floor (only until 3rd floor) Very Very noisy clock bell that rings every 15 minute. No A/C

the staff the location the area and the room

Stayed in July 2022

location was far away from the facilities no fridge available to put our drinks

family room was very big and suitable for my family size

Stayed in June 2022

room with very beautiful view!

Stayed in June 2022

they don’t have privacy between rooms and the customer service so bad

I don’t like anything

Stayed in June 2022

This place is amazing, The room was super comfortable and had the best view of the lake and the mountains. The breakfast was fantastic. I traveled with my little dog and they didn't complain. Coming back for sure!

Stayed in June 2022

there was a room that had a closed door between the 2 rooms and our neighbours happen to be very loud so when we shared this concern with Stephanie, she immediately helped and upgraded us for free to the most amazing suite with a view!

perfectly located in a genuine area in the Swiss mountains, it is clean, staff are genuinely always smiling and want to help, refreshing breakfast having everything you need to have a wonderful day ahead

Stayed in June 2022

We were in one of the 4 rooms that have a door connecting 2 rooms... We weren't told about that... We literally shared the room with the neighbour, as you can hear every single words, and noises from across from the door... The reception staff was nice to offer me a discount when checking out, when I complained about my short night.

The room was comfy, clean, and so was the bathroom with a large shower. Nice balcony with awesome view !!! The breakfast was absolutely yummy!

Stayed in May 2022