No AC so it was very warm in the room and being on a main road, it was excessively noisy with the window open

Location was great, across from the lake, town was walkable but there was a bus stop outside as well. Parking available nearby.

Stayed in May 2024

Nothing.

I loved the view towards the lake and mountains, and the breakfast was very good.

Stayed in June 2024

The staff was so wonderful and kindly accommodated us with our dietary needs at breakfast. The location of the hotel was perfect and was serviced by the plentiful and timely city buses. The view from the hotel was simply beautiful. Our room was quiet, and the mattress and bedding were extremely comfortable which made for a wonderful night's sleep. We had a fabulous stay.

Stayed in May 2024

There wasn't anything to not like.

The staff were very helpful. I liked the decor in the hotel and that it looks onto Lake lucerne.

Stayed in June 2024

The breakfast offerings were a bit more limited than we’d like. Consider offering some gluten free bread?

The location was far enough from most touristy attractions but close enough to the historical area for our needs.

Stayed in May 2024

The bed was a little lumpy.

The location and the view were wonderful. A little way from the busier downtown area but within walking distance or a very short bus ride. Staff was great at communication prior to our visit and kind and courteous while we were there.

Stayed in May 2024

The walls were quite thin. We could hear many sounds from neighboring rooms.

Staff were very cordial and helpful.

Stayed in May 2024

Nothing I can think of.

Easy walk to downtown. Beautiful visita of the lake. LOVED the sock monkey on the bed. Fun twist in an older, beautiful building. Thanks for the chocolate! Great front desk folks. That purple bathroom rocked.

Stayed in May 2024

The decor was adorable and so charming. Especially the Maimous! The staff was so personable and left handwritten notes of welcome - so friendly!

Stayed in April 2024

Very basic room with dated decor and furnishings. Seating too uncomfortable to use. No kettle or facilities for making a hot drink. On a busy road.

Fantastic view of the lake, spacious room, great shower and the staff were lovely.

Stayed in April 2024

It was a great experience. The room was clean and fancy, the staff was helpfull and gentle. I would definetely recommend this well located and cozy hotel to the ones travelling to Lucerne!

Stayed in March 2024

My room was next to the lift, so woken by people returning at 1.20AM. Not the Hotels fault though.

Friendly, thoughtful, & helpful staff, who were really a pleasure to meet, were the highlight for me. Lovely situation, stylish decor, overlooking the lake. Lift. Comfortable bed, water in the room, and charger. Lounge, and other areas, as well as the stylish breakfast area(with great views), gave a variety of places to unwind and relax.

Stayed in March 2024

Great Great staff... Good value and perfect location.

Stayed in February 2024

The staff were brilliant. Exceptionally friendly and welcoming, multi-lingual and knowledgeable. Great location along the lake not far from the city centre and near public transport. By far the best coffee we had anywhere in Europe during our trip (UK, France, Switzerland, Germany)

Stayed in December 2023

Lovely stay . We love the family room ( 2 connecting rooms ). The building was well Maintained. The hotel staff services was great! The hotel facing lakeside with nice view & children playground Just walk across the road . The hotel breakfast was simple but overall not too bad .

Stayed in December 2023

Dated bathroom with a shower over bath and a curtain - so impractical and surely shouldn't be in a hotel which charges this much! AN old buuilding so expect quite a bit of noise from other guests from hallways and rooms above.

Beautiful view from the room and a very comfortable bed.

Stayed in December 2023

Exceptional ambience and most courteous staff.

Stayed in December 2023

.

Great location just cross road from the lake. Room very elegant and comfortable plus great breakfast and reception staff

Stayed in October 2023

Carpark is some distance away but at least it’s covered garage.

Love the spread of breakfast and amazing view from hotel room with a park and lake view in front.

Stayed in November 2023

The room decor was disappointing...The clothes closet and storage cabinet looked like something you'd expect to see in a male's collage dorm. The upholstered chairs and couch did not fit the age of the building...

The staff was amazing...The included breakfast was very good...The view from our room was amazing...The size of our room was excellent...

Stayed in December 2023

Very friendly staff, great breakfast.

Stayed in December 2023

Wish there was a kettle for hot water/tea/coffee in the room

great location (very short walk to the lake), public buses go in front of the hotel, close to all tourist places (Chapel Bridge, old town, etc). Staffs were very friendly, clean facilities.

Stayed in November 2023

NA

Excellent property to stay at for as many days as you want. They are considerate and try to fulfill all your requests. Early check in was also provided at no additional cost. The room is very comfortable and has a great view of Lake Lucerne. Breakfast is included in the rate and they have a nice breakfast as per Swiss standards. If you are visiting from India like us, you may get slightly disappointed given the lack of variety across days and the lack of hot food options. They have excellent hot beverage options. They also have room service of beverages which is rare in Europe. The staff is exceptional in their service. You can walk across the road and walk by the lake/ sit on a bench and enjoy the lake/snow mountain views. Given a chance, I would visit again! Highly recommended!

Stayed in November 2023

It was a little small the room space

Cozy and in the quiet side of town

Stayed in October 2023