Englischer Viertel 19, 3920 Zermatt, Switzerland
#38 of 462 hotels in Zermatt
Guests' ChoiceBased on 86 apartment reviews
9.3Cleanliness
9.6
Comfort
9.5
Location
9.7
Facilities
9.5
Staff
9.7
Value for money
9.4
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 13, 2024
Jessica
United States of AmericaThe size is a bit small, so only recommend having 2 ppl max stay.
The location is great, the space has been renovated, is updated and functional. We loved our stay here, ease of check in and check out, and the location.
Stayed in June 2024
Reviewed: June 3, 2024
Yau
TaiwanInstruction to use the washing machine missing
Location and lift to 5/F. Viewing of the Matterhorn at the balcony
Stayed in June 2024
Reviewed: May 17, 2024
Rikiya
JapanRoom was comfy and clean. I met the owner who was friendly and kind. It had kitchen and it was good that we could cook with local ingredients.
Stayed in May 2024
Reviewed: April 30, 2024
Kaye
AustraliaEverything as great
It was very clean, in a great location and Aurelia was very attentive.
Stayed in April 2024
Reviewed: April 25, 2024
Tzu
AustraliaThough booking.com display has washing machine but the guest need to prepare CHF coins to use washer.
Excellent location. Very clean property.High quality for the kitchen equipments.
Stayed in April 2024
Reviewed: April 3, 2024
Martin
GermanyThe mattress of the bed was too soft
Very convenient location. Close to shops, restaurants and ski lift. Very clean.
Stayed in March 2024
Reviewed: March 13, 2024
Elizabeth
IrelandBed could have been slightly more comfortable
it was well equipped.Appreciated the coffee pods .Space available for ski gear downstairs -lift was a bonus .All tv channels including Netflix and good WiFi .Great shower &hot water .Toiletries in shower area .Complimentary bottle of wine &chocolates
Stayed in March 2024
Reviewed: January 29, 2024
Jordan
GermanyAfter 8 nights, I had to leave 😢
The location was perfect! Aurelia, the host, was very nice and accommodating. She stored our luggage for an extra night and lent us extra towels when we were staying at the iglu dorf after our stay at Haus Rosa. The pictures of the apartment don't do it justice. It is new and more spacious than expected
Stayed in January 2024
Reviewed: January 13, 2024
Peter
SwitzerlandAll good
Brilliant location. Well-equipped apartment. Friendly host.
Stayed in December 2023
Reviewed: November 27, 2023
Adam
SlovakiaWe liked everything
Amazing location, very cozy and warm apartment. We especially appreciated the kitchen, which was well equipped with everything we needed to cook. The owner was very nice and helped us when we needed.
Stayed in November 2023
Reviewed: November 20, 2023
Matthew
Australiathe pillows were horrible to sleep on - that’s our only con! would love to come back
we loved finally having a kitchen stocked with spices, cooking equipment and oil to cook our own meals, especially since switzerland can be more expensive! it was clean, had an amazing view of the matterhorn and surrounding mountains and gave us a perfect balcony to sit on while it snowed around us!
Stayed in November 2023
Reviewed: November 3, 2023
Free
BahrainNothing
Outstanding!!! Perfect in so many ways ..location, cleaness, Aurliea the host, and level of comfort. All basic and essential tools are available in the little kitchen, the bed is comfortable, and the balcony is wide with good views. (I stayed twice in the Rosa and will stay again if I ever visited Zermatt in future).
Stayed in November 2023
Reviewed: October 12, 2023
Jan
United States of AmericaWish we had stayed longer so much to do and see. Haus Rosa is a perfect place to stay!
This place was wonderful. Modern and cute. Great location and a wonderful balcony that was so fun to relax after hiking. Bed and shower were a 10. We ate at Elsie's twice and Kitchen Zermatt was a gem! Be sure to go to the Matterhorn Museum. Our Host was the best!
Stayed in October 2023
Reviewed: October 12, 2023
Kevin
AustraliaNothing to complain about.
Lovely apartment in a great location. Aurelia is a wonderful responsive host. The apartment is very well fitted out with quality furnishings. Lovely stay.
Stayed in October 2023
Reviewed: September 25, 2023
Minh
VietnamThe property was under construction when we checked in.
The location was perfect, a grocery store was just in a few minutes walking distance. The spices in the kitchen were helpful.
Stayed in September 2023
Reviewed: September 17, 2023
Angelica
United KingdomGreat location, had everything we needed. Comfortable, nice and clean, lovely mountains views, friendly hostess x
Stayed in September 2023
Reviewed: March 31, 2023
Annelies
Netherlands-
Perfect location, great view on the Matterhorn from oir balcony. Big rooms, well equiped kitchen.
Stayed in March 2023
Reviewed: January 22, 2023
Luther
United States of Americalocation and comprehensive kitchen
Stayed in January 2023
Reviewed: January 14, 2023
Lucille
AustraliaNothing.
Location, facilities, friendly staff.
Stayed in January 2023
Reviewed: December 10, 2022
Joel
AustraliaOnly two negatives are the building heating was on very high and has no control which meant we had to have the doors and windows open, also booking.com lists a washer and clothes dryer but these aren’t in the studio apartment
The studio with balcony is awesome, the host is great, partial views to the Matterhorn, good value, kitchen is well equipped, wish we stayed a week.
Stayed in December 2022
Reviewed: December 4, 2022
Raymond
Irelandgreat location and everting as described, perfect
Stayed in December 2022
Reviewed: November 28, 2022
Michaela
Czech RepublicCentral position, clean, in front of the house Matterhorn view, very friendly and helpful land lady, modern kitchen equipment & practicaly solved shower (no water all around the bathroom after use).
Stayed in October 2022
Reviewed: November 14, 2022
Beth
GermanyThe smell of the building walking in.
Location was fantastic. The view was awesome. The kitchen was well stocked. The entire apartment was well thought out.
Stayed in November 2022
Reviewed: October 26, 2022
Gloria
El Salvadoreverything. was perfect
Stayed in October 2022
Edinburgh, UK
Paris, France
Garching bei München, Germany
Hautefort, France
Kotor, Montenegro
Toba, Japan
Zakopane, Poland
Anglesea, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content