Zeughausgasse 41, 3000 Bern, Switzerland
#25 of 43 hotels in Bern
Guests' ChoiceBased on 745 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Mati
IsraelThe gym with the heaviest weight of 10 kg and without a pullup bar is not gym. There is a lot of space to bring more equipment.
The location is in the very center of the old city. Good breakfast, and friendly staff. I liked the idea of a tea and coffee point located in a separate area and open 24/7. The roof is open with a panoramic view.
Stayed in April 2024
Reviewed: April 22, 2024
John
SwitzerlandReally friendly staff at this hotel right in the middle of Berne, easy access to many of the sites in Berne. Room to get hot beverages at all times of the day.
Stayed in February 2024
Reviewed: April 10, 2024
Shinichi
Switzerlandbreakfast is good and playroom for kids also good!
Stayed in March 2024
Reviewed: April 8, 2024
Ludmila
CanadaValue for money
Location was excellent. It couldn’t be better. Breakfast was good as well.
Stayed in April 2024
Reviewed: April 8, 2024
Marino
Switzerlandnothing
all
Stayed in April 2024
Reviewed: April 2, 2024
Juul
NetherlandsVery good location.
Stayed in January 2024
Reviewed: April 1, 2024
Julie
Hong KongToiletry is limited
Very convenient location
Stayed in April 2024
Reviewed: March 20, 2024
Piero
SwitzerlandClean, silent, comfortable room. Excellent position, right in the old city yet close to the train station. Good breakfast, including some lactose and gluten-free options.
Stayed in March 2024
Reviewed: March 15, 2024
Christel
Switzerlandno heating in the bathroom, rather cold terrible noise in the street until 6.00 o'clock in the morning
Very nice breakfast buffet, free tea, nice small library
Stayed in March 2024
Reviewed: March 14, 2024
Patricia
AustraliaWhen we got out of the lift at our floor we had to then drag our bags up 8 to 10 steps before getting to our room.
Central location close to the old town.
Stayed in March 2024
Reviewed: March 12, 2024
Sumanyat
ThailandThe clock near hotel ring every hour
Staffs are super nice. Breakfast is good.
Stayed in March 2024
Reviewed: February 28, 2024
Klemens
SwitzerlandN/a
Excellent breakfast buffet
Stayed in February 2024
Reviewed: February 23, 2024
Jan
NetherlandsOn the City side quite noisy— impossible to sleep with the window open.
Location, good rooms and facilities and especially great staff - helpful and cheerful. Also big plus was the pet-friendly policies. Our Corgi was very happy.
Stayed in February 2024
Reviewed: February 15, 2024
Ursula
Switzerlandthe room is rather small and there is no water, no minibar and no coffee machine in the room
Check out time breakfast location as such in the middle of Bern
Stayed in February 2024
Reviewed: January 9, 2024
Joseph
United States of AmericaCould have used another pillow in the room
Great location, friendly and helpful staff, breakfast included.
Stayed in January 2024
Reviewed: January 7, 2024
Annabel
PhilippinesTowels
Location
Stayed in January 2024
Reviewed: January 3, 2024
Paween
ThailandNothing.
Cleanliness.
Stayed in January 2024
Reviewed: January 1, 2024
Tongta
ThailandStair to up
MORE CHOICE OF BREAKFAST
Stayed in December 2023
Reviewed: December 30, 2023
Nakul
CanadaRooms on the smaller side.
Great location. Clean rooms. Solid breakfast. Pleasant staff.
Stayed in December 2023
Reviewed: December 30, 2023
Karen
Czech RepublicBut unfortunately there were no green vegetables at breakfast.
Breakfast was well organized, there were many different good quality products .
Stayed in December 2023
Reviewed: December 28, 2023
Shalabh
United States of AmericaThe wifi was not the best which is why I am not giving it a perfect 10. It would come and go which can be frustrating when you are planning your day.
Great central location. Breakfast included was a good spread. Rooms are very modern and clean. Hotel seemed newly renovated. Very crisp clean look.
Stayed in December 2023
Reviewed: December 15, 2023
Donerie
United States of AmericaThe people at the reception were very rude and pedantic. They told us our room was not ready at check in time, we requested a phone notification and they told us that they don’t do that. Service was very poor, location is good, but there are many hotels in the area that have better view and service than this one. My recommendation: Avoid this hotel.
Location
Stayed in December 2023
Reviewed: December 13, 2023
Paul
United States of AmericaI wish there had been bottled water in the room.
The location was ideal for walking everywhere and there is a parking garage nearby, which made it even more convenient. The room was clean, the bed was comfortable, and there was a wide variety of options available in the breakfast room.
Stayed in December 2023
Reviewed: December 11, 2023
Kris
United States of AmericaWe had a room on the 4th floor and even in December it was too warm. We had to keep opening the window to let cool air in. Also the ceiling sloped and there was a post on one side of the bed and a wall on the other side making the room very tight. Request to not be on the 4th floor or not on the side with the slanted roof.
Excellent location, very good hot breakfast, comfortable beds; friendly staff, nice little coffee room and other places to gather.
Stayed in December 2023
Meskusvaara, Finland
Tarcu, France
Amhuinnsuidhe, UK
Fremantle, Australia
Mostar, Bosnia-Herzegovina
Shute Harbour, Australia
Zadar, Croatia
Tecopa, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content