The price. As there was no amenities provided the cost should be lowered. The bed linen was never changed throughout the stay even after daily change requested

Ease of access and right at city Center

Stayed in April 2024

Location, design

Stayed in March 2024

Location is near the shops, restaurant. Great facilities, you can open the doors through your phone.

Stayed in April 2024

The bathroom sink had a slight odour; it was slow to drain, so it probably just needed a good cleaning. I should have mentioned that to the staff, but I was too busy to get that done and wasn't there long enough to worry about it. As long as the bathroom window was left open it wasn't an issue.

I loved the intelligent room design, the location and the staff at the cafe. Plus it was good value considering Swiss prices!

Stayed in March 2024

The check in is a little confusing at first after which it is a smooth stay. Check in terminal is behind the locked door which makes it a bit of time taking process for checkin.

Location and facilities

Stayed in April 2024

Could’ve been cleaned better

The kitchen plus the size of their rooms is pretty nice!

Stayed in January 2024

Nice location and facilities! Thanks to the bar people we could do the checkin because we have some problems with the self checkin.

Stayed in March 2024

Our first impression with the self check in, was frustrating, as we arrived at 22:00 and everything was closed although there was a telephone number that helped us to complete our check in. Elevetor was also something unpleasant for us, we have a baby stroller and the building had many places with steps

The room was very pleasant, spacious, stylish, the appliances and electronics were perfect.The location is excellent just in the center of old town, the train station is 10 minutes walk.

Stayed in March 2024

Fantastic location, historic and in the middle of everything we had a kitchen and a short walk to a great food store and bakery :o)

Stayed in March 2024

Very good accomodation in the style of a hotel but independent rooms.All automated from the check in to check out but with clear instructions. In the centre of Luzern and with the amazing Rokka cafe on the side.

Stayed in March 2024

-complicated check-in process if you don't have a phone with 3G or are unable to call swiss numbers, the check-in machine at the hotel was out of order! -to get to the elevator, there is a giant flight if stairs, which is inconvenient with suitcases. -no view, windows are 2meters away from the next building.

-comfortable bed -spacious room for 2 people -comfy atmosphere in the room and pantry

Stayed in March 2024

No tea/coffee in the room but there was some in the laundry room.

Brilliant location with excellent access to absolutely everything. Clean and roomy, this was our first time using self-checkin….worked perfectly. Also had laundry facilities!!!!

Stayed in March 2024

The opening system of the doors

Room comforts

Stayed in March 2024

Location for the property is amazing, right in the middle of all the shops and the chapel bridge is a short walk away

Stayed in March 2024

The bunk beds in our room were cozy but a bit claustrophobic. Would be great for kids but as an adult sleeping up there you couldn’t even sit up all the way or adjust your blankets without bonking the ceiling or sides.

The self check in was easy and convenient, the room and whole hotel was really nicely designed and felt super cool to be in. Facilities like the washing machine room, coffee shop below, self help closet for extra towels / tp were amazing and so convenient. Location was really great too with the lake close by and lots of shops and restaurants within very short walking distance.

Stayed in March 2024

very comfortable beds and the kitchenette. location

Stayed in January 2024

The bed was too hard for us. Not enough storage facilities or hooks. Complex layout that takes some getting used to.

Lovely room with everything we needed for a pleasant stay. The cooking facilities were brilliant (two induction hot plates)and I haven't seen anything like them before. We could at least make some basic food, cheaper than eating out all the time. Staff in The Rokka cafe were very helpful. Great location in the heart of the old town. Very good shower. Good housekeeping staff. Would recommend getting a key card as all check in (and door openings) is done through their app on your phone and I didn't have much data.

Stayed in February 2024

Check in really is overly complicated. We had an incident where cleaning staff entered our room unannounced — which was really uncomfortable. The Lubo did apologise, but it made us slightly edgy for the rest of the stay. Accidents do happen, but nonetheless it did impact our stay.

Location in the old town is excellent. Near restaurants, shops & supermarkets. 10-15 min walk to lake or main station. The kitchenette was good, room comfortable and bed excellent. There is a small common room with washing facilities for CHF 3 and a vending machine.

Stayed in February 2024

We needed help checking in. When “self check in” is in the title, you expect it to be flawless. But 1) we didn’t have the check-in code emailed to us 2) we had to re enter all of our details including payment. Only took 20 minutes (with help from a staff member) but would expect it to be quicker. Also, the bunk beds were quite small and no shower gel provided.

It’s in the centre of Lucerne with restaurants and shops on its doorstep. The laundry room is really helpful and the room was clean. For check out, we just had to chuck our key cards in a box.

Stayed in February 2024

Centrally located in the old town of Luzern

Stayed in December 2023

The instructions to enter are not complete and confusing at the beginning, and the size of the rooms are extremely small

Location is amazing and automated process is practical

Stayed in February 2024

.

.the room

Stayed in February 2024

Poor internet connection and jammed design

Self-checkin and location

Stayed in February 2024

Nothing really, except maybe that the pillows were too bulky for me.

A quality overnight stay in a perfect location, for a decent price, in a main tourist destination in Switzerland. What else can you ask for? Breakfast? Just around the corner, coffee and the freshest croissants I had in a long time!

Stayed in January 2024